Unable to update Windows 7 Service Pack 1 (Error code 800B0100)

madbean · 02 Jun 2015

I keep getting this error every time I try to install update Windows Service Pack 1 (KB976932) on my poor PC. Ran SURT & scf /scannow (integrity error fixed). Here are the log files: Attachment 361175
DxDiag: DxDiag.txt

Please excuse my ignorance & Thanks!

Edit:

Unable to update Windows 7 Service Pack 1 (Error code 800B0100)-update-history-1.png

NoelDP · 02 Jun 2015

Here's the summary from the CheckSUR scan...

Code:

Summary:
Seconds executed: 1253
 Found 2 errors
  CBS MUM Corrupt Total count: 1
  CBS Catalog Corrupt Total count: 1
Unavailable repair files:
 servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.mum
 servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.mum
 servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.cat
 servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.cat

This looks to me like an attempt to bypass activation and validation requirements...

We need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x
- in your own thread, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

madbean · 03 Jun 2015

Here you go:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {9BBFE902-935C-4645-A782-42981551BCE7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.150318-1623
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9BBFE902-935C-4645-A782-42981551BCE7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1648355134-2886599386-2185158607</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M5800/M3800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A2</Version><SMBIOSVersion major="2" minor="6"/><Date>20090811000000.000000+000</Date></BIOS><HWID>72BA3607018400F8</HWID><UserLCID>4409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2882009
Installation ID: 014375480236712843490916456743637294214231672366988593
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 3/6/2015 8:22:25 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:4:2015 13:57
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAIAAQABAAAAAgABAAEAJJTYkSB1VjhcZLBlkPk2/LA7YH9Gyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			081109		APIC1739
  FACP			081109		FACP1739
  HPET			081109		OEMHPET 
  MCFG			081109		OEMMCFG 
  SLIC			ACRSYS		ACRPRDCT
  OEMB			081109		OEMB1739
  GSCI			081109		GMCHSCI 
  AWMI			081109		OEMB1739

The version and edition of Windows on my COA sticker:

Windows 7 Home Prem OA SEA
Acer Group

NoelDP · 03 Jun 2015

That looks OK - although without the COA sticker, I'd have declared it almost certainly nongenuine!

Strange that there's no error there for the WAT update, though.

See what this does...
Close all open windows.
Open an Elevated Command Prompt window, and type the following command

wusa /uninstall /kb:971033

and hit the Enter key
Accept the warnings/confirmations, and wait for it to complete

copy and paste the output (if any) from the command prompt window to a reply here,
Reboot

reinstall the update from http://support.microsoft.com/kb/971033
Reboot

run another MGADiag report, and post it.
Run another SFC /SCANNOW and post the CBS.log file.

madbean · 03 Jun 2015

This is what I get while trying to uninstall kb:971033

Unable to update Windows 7 Service Pack 1 (Error code 800B0100)-capture.png

Layback Bear · 03 Jun 2015

Could you please add what power supply and motherboard you have on this system to your System Specs.

This will help except the power supply.
Tutorial by Brink:

System Info - See Your System Specs

NoelDP · 04 Jun 2015

Looks like we'll have to repair the WAT installation, then :)

I'll post a fix protocol later.

NoelDP · 04 Jun 2015

....
I've uploaded a file - mbnaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder mbnaa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

madbean · 04 Jun 2015

CheckSUR.log:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-04 20:19

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.mum		Line 1: 
(fix)	CBS MUM Corrupt	CBS File Replaced	Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix)	CBS Paired File	CBS File also Replaced	Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 846
 Found 1 errors
 Fixed 1 errors
  CBS MUM Corrupt Total count: 1
  Fixed: CBS MUM Corrupt.  Total count: 1
  Fixed: CBS Paired File.  Total count: 1

CheckSUR.persist.log:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-02 20:04

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.cat		

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1253
 Found 2 errors
  CBS MUM Corrupt Total count: 1
  CBS Catalog Corrupt Total count: 1

Unavailable repair files:
	servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.mum
	servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.mum
	servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.cat
	servicing\packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.cat



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-04 20:19

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.mum		Line 1: 
(fix)	CBS MUM Corrupt	CBS File Replaced	Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.
(fix)	CBS Paired File	CBS File also Replaced	Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~x86~~7.1.7600.16395.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 846
 Found 1 errors
 Fixed 1 errors
  CBS MUM Corrupt Total count: 1
  Fixed: CBS MUM Corrupt.  Total count: 1
  Fixed: CBS Paired File.  Total count: 1

NoelDP · 04 Jun 2015

Code:

 
Summary:
Seconds executed: 846
 Found 1 errors
 Fixed 1 errors
  CBS MUM Corrupt Total count: 1
  Fixed: CBS MUM Corrupt.  Total count: 1
  Fixed: CBS Paired File.  Total count: 1

CheckSUR is happy, at least - please post a new MGADiag report.