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Windows 7: Windows Update fails IE 11, error code 0x80070003 & 9C48

05 Jun 2015   #1
kkari

Windows 7 Home premium x86/64
 
 
Windows Update fails IE 11, error 80070005, 70002, 70057 + 9C48

Hello,
I have the version of IE 11 kb2841134. (opened the browser)
When I try to reinstall it by looking in view updates - it was not there.

My windows update - the IE 11 keeps failing, giving me an error of 9C48.
I've used a Windows Update Diagnostic.
I have an error of 70005, 70002 (when installing IE11 as well), 70057 (during the diagnostic). I've tried the toolkit from windows.

I'm not sure which CBS file it is.
The first CBS file. This is the second CBS file.

Here is the Windowslog file.

I've also included this which was in the log file.

Code:
00:00.000: ====================================================================
00:00.172: Started: 2015/06/06 (Y/M/D) 00:14:27.516 (local)
00:00.234: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.734: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe" 
00:00.905: INFO:    Windows Update Install: Cleaning up old registry entry: KB2888049
00:01.186: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEF161.tmp\Windows6.1-KB2888049-x64.cab"
00:01.311: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEF161.tmp\Windows6.1-KB2888049-x64.cab
00:02.606: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.109: Started: 2015/06/06 (Y/M/D) 00:14:36.799 (local)
00:00.156: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.187: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849696-en.exe" 
00:00.234: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Spelling-en.cab
00:00.468: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IE1333.tmp\IE-Spelling-en.cab"
00:00.639: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IE1333.tmp\IE-Spelling-en.cab
00:01.201: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.094: Started: 2015/06/06 (Y/M/D) 00:14:42.315 (local)
00:00.141: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.297: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849697-en.exe" 
00:00.344: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Hyphenation-en.cab
00:00.453: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IE28A6.tmp\IE-Hyphenation-en.cab"
00:00.562: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IE28A6.tmp\IE-Hyphenation-en.cab
00:01.358: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.109: Started: 2015/06/06 (Y/M/D) 00:41:29.587 (local)
00:00.187: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.234: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe" 
00:00.296: INFO:    Windows Update Install: Cleaning up old registry entry: KB2888049
00:00.405: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEAEC6.tmp\Windows6.1-KB2888049-x64.cab"
00:00.499: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEAEC6.tmp\Windows6.1-KB2888049-x64.cab
00:01.092: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.094: Started: 2015/06/06 (Y/M/D) 00:41:32.231 (local)
00:00.140: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.203: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849696-en.exe" 
00:00.234: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Spelling-en.cab
00:00.281: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEB8B5.tmp\IE-Spelling-en.cab"
00:00.343: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEB8B5.tmp\IE-Spelling-en.cab
00:00.764: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.093: Started: 2015/06/06 (Y/M/D) 00:41:34.538 (local)
00:00.156: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.203: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849697-en.exe" 
00:00.234: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Hyphenation-en.cab
00:00.359: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEC208.tmp\IE-Hyphenation-en.cab"
00:00.686: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEC208.tmp\IE-Hyphenation-en.cab
00:01.030: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.110: Started: 2015/06/06 (Y/M/D) 01:00:17.017 (local)
00:00.141: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.188: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe" 
00:00.219: INFO:    Windows Update Install: Cleaning up old registry entry: KB2888049
00:00.281: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEE264.tmp\Windows6.1-KB2888049-x64.cab"
00:00.359: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEE264.tmp\Windows6.1-KB2888049-x64.cab
00:00.796: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.046: Started: 2015/06/06 (Y/M/D) 01:00:18.577 (local)
00:00.078: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.109: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849696-en.exe" 
00:00.140: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Spelling-en.cab
00:00.187: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEE82E.tmp\IE-Spelling-en.cab"
00:00.265: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEE82E.tmp\IE-Spelling-en.cab
00:00.670: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.063: Started: 2015/06/06 (Y/M/D) 01:00:20.087 (local)
00:00.109: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.141: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849697-en.exe" 
00:00.187: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Hyphenation-en.cab
00:00.250: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEEE37.tmp\IE-Hyphenation-en.cab"
00:00.312: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEEE37.tmp\IE-Hyphenation-en.cab
00:00.609: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.062: Started: 2015/06/06 (Y/M/D) 01:09:47.417 (local)
00:00.078: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.109: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe" 
00:00.140: INFO:    Windows Update Install: Cleaning up old registry entry: KB2888049
00:00.187: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IE9629.tmp\Windows6.1-KB2888049-x64.cab"
00:00.234: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IE9629.tmp\Windows6.1-KB2888049-x64.cab
00:00.733: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.031: Started: 2015/06/06 (Y/M/D) 01:09:48.736 (local)
00:00.062: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.094: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849696-en.exe" 
00:00.265: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Spelling-en.cab
00:00.406: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IE9C31.tmp\IE-Spelling-en.cab"
00:00.624: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IE9C31.tmp\IE-Spelling-en.cab
00:01.123: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.047: Started: 2015/06/06 (Y/M/D) 01:09:52.281 (local)
00:00.109: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.156: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849697-en.exe" 
00:00.187: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Hyphenation-en.cab
00:00.281: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEA989.tmp\IE-Hyphenation-en.cab"
00:00.312: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEA989.tmp\IE-Hyphenation-en.cab
00:00.874: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
Code:
2015-06-06 01:20:52, Info                  CBS    Scavenge: Begin CSI Store
2015-06-06 01:20:53, Info                  CSI    00000026 Performing 1 operations; 1 are not lock/unlock and follow:
  Scavenge (8): flags: 00000017
2015-06-06 01:20:53, Info                  CSI    00000027 Store coherency cookie matches last scavenge cookie, skipping scavenge.
2015-06-06 01:20:53, Info                  CSI    00000028 ICSITransaction::Commit calling IStorePendingTransaction::Apply - coldpatching=FALSE applyflags=7
2015-06-06 01:20:53, Info                  CSI    00000029 Creating NT transaction (seq 2), objectname [6]"(null)"
2015-06-06 01:20:53, Info                  CSI    0000002a Created NT transaction (seq 2) result 0x00000000, handle @0x280
2015-06-06 01:20:54, Info                  CSI    0000002b@2015/6/6:05:20:54.459 CSI perf trace:
CSIPERF:TXCOMMIT;525919
2015-06-06 01:20:54, Info                  CBS    Scavenge: Completed, disposition: 0X1
2015-06-06 01:20:54, Info                  CSI    0000002c@2015/6/6:05:20:54.494 CSI Transaction @0x894b20 destroyed
2015-06-06 01:20:54, Info                  CBS    Failed change service configuration. [HRESULT = 0x80070005 - E_ACCESSDENIED]
2015-06-06 01:20:54, Info                  CBS    Failed to change the Trusted Installer to a demand start service [HRESULT = 0x80070005 - E_ACCESSDENIED]
2015-06-06 01:20:54, Info                  CBS    Reboot mark refs: 0
2015-06-06 01:20:54, Info                  CBS    Idle processing thread terminated normally
2015-06-06 01:20:54, Info                  CBS    Ending the TrustedInstaller main loop.
2015-06-06 01:20:54, Info                  CBS    Starting TrustedInstaller finalization.
2015-06-06 01:20:56, Info                  CBS    Ending TrustedInstaller finalization.
Technically what i'm asking is - How do I fix this error and how to download IE11.


My System SpecsSystem Spec
.
06 Jun 2015   #2
kkari

Windows 7 Home premium x86/64
 
 

Can someone help? :S
My System SpecsSystem Spec
06 Jun 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

DO NOT create .log files where they don't already exist. ZIP everything before uploading
My System SpecsSystem Spec
.

06 Jun 2015   #4
kkari

Windows 7 Home premium x86/64
 
 

Here are the files.

I'm already deleted some of the old CBS file and compressing the last two files. But it's still 13mb (for the last cbs + compressed)

I really can't upload the CBS file to a website? (that I compressed)


Attached Thumbnails
Windows Update fails IE 11, error code 0x80070003 & 9C48-fhgfhg.png  
My System SpecsSystem Spec
07 Jun 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Unfortunately, the uploaded CBS data contains no errors, and no SFC data
What you put in your first post was not actually an error - it simply means that the Trusted Installer service was already set to the proper 'Manual' setting.

There should be a later CBSPersist file - timestamped at around 20150606200000
My System SpecsSystem Spec
07 Jun 2015   #6
kkari

Windows 7 Home premium x86/64
 
 

Hmm, weird. I only have this one.
CbsPersist_20150605185729 (wasn't able to upload, it's 14mb and compressed it's 13mb.)
I mean you can see in the picture the updates all failed...Well the important ones anyway.

I honestly don't know why those logs doesn't have any errors..T-T

Oh, for the trusted installer, should I set it to automatic? Or leaving it as manual?

I'm confirming the error (with pics).


What should I do? :<

I mean what's weird is that - when I logged onto my computer and go to windows update and try updating - it would give me the 80070002 error. And once I pressed try again - it gives me a 9c48 error.

And like this ie11, wasn't in my updates. Or is it suppose to be like that?
I mean it's not even IE. It's also skype update. Should I do it manually? I want to re-install both of these programs. But reinstalling manually gives me an error - because I wasn't able to remove IE.

Code:
00:00.000: ====================================================================
00:00.656: Started: 2015/06/06 (Y/M/D) 20:01:31.887 (local)
00:00.936: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:01.046: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:01.155: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:01.342: INFO:    Previous version of Internet Explorer: 11.0.9600.16428
00:01.498: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.654: INFO:    ...and 11.1.0.0...
00:01.841: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.935: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:02.028: ERROR:   Internet Explorer version check failed.
00:02.138: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:02.574: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:02.886: INFO:    SQM Upload returned 403
00:06.989: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE156C0.tmp
00:07.239: INFO:    Unable to remove directory C:\Windows\TEMP\IE156C0.tmp, marking for deletion on reboot.
00:07.364: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.109: Started: 2015/06/06 (Y/M/D) 20:10:34.259 (local)
00:00.141: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.219: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.234: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.250: INFO:    Previous version of Internet Explorer: 11.0.9600.16428
00:00.265: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.297: INFO:    ...and 11.1.0.0...
00:00.312: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.375: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.406: ERROR:   Internet Explorer version check failed.
00:00.421: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.515: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.593: INFO:    SQM Upload returned 403
00:03.931: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE19E89.tmp
00:03.994: INFO:    Unable to remove directory C:\Windows\TEMP\IE19E89.tmp, marking for deletion on reboot.
00:04.056: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.687: Started: 2015/06/07 (Y/M/D) 01:39:03.584 (local)
00:00.796: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.874: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.921: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.983: INFO:    Previous version of Internet Explorer: 11.0.9600.16428
00:01.124: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.202: INFO:    ...and 11.1.0.0...
00:01.248: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.295: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:01.779: ERROR:   Internet Explorer version check failed.
00:01.872: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:02.122: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:02.543: INFO:    SQM Upload returned 403
00:07.410: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE15965.tmp
00:07.442: INFO:    Unable to remove directory C:\Windows\TEMP\IE15965.tmp, marking for deletion on reboot.
00:07.504: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.562: Started: 2015/06/07 (Y/M/D) 01:55:27.340 (local)
00:00.796: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.905: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:01.046: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:01.202: INFO:    Previous version of Internet Explorer: 11.0.9600.16428
00:01.280: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.358: INFO:    ...and 11.1.0.0...
00:01.436: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.498: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:01.748: ERROR:   Internet Explorer version check failed.
00:01.904: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:02.060: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:02.231: INFO:    SQM Upload returned 403
00:06.521: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE15CA0.tmp
00:06.677: INFO:    Unable to remove directory C:\Windows\TEMP\IE15CA0.tmp, marking for deletion on reboot.
00:06.833: INFO:    Released Internet Explorer Installer Mutex


Attached Thumbnails
Windows Update fails IE 11, error code 0x80070003 &amp; 9C48-1.png   Windows Update fails IE 11, error code 0x80070003 &amp; 9C48-3.png  
Attached Images
Windows Update fails IE 11, error code 0x80070003 &amp; 9C48-2.png 
My System SpecsSystem Spec
07 Jun 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The 9C48 error would until recently have been called an 0x80070643 error - which more often than not indicates some fairly major problems somewhere in the system.
The fact that IE considers that the update is installed, but it's not showing in the Installed Updates list indicates that the update is probably installed OK - but that a flag somewhere is not properly set.

Please run the CheckSUR tool and post both CheckSUR.log and CheckSUR.Persist.log files.
My System SpecsSystem Spec
07 Jun 2015   #8
kkari

Windows 7 Home premium x86/64
 
 

Ah, I see. I've run checkSUR - but every time I run it, it doesn't move.
It's been like this for 30 minutes...Last time I've waited for an hour.

I'm using the latest checksur (2014). =/

Code:
Windows update  could not be installed because of error 2147944018 "Another installation is already in progress. Complete that installation before proceeding with this install." (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\Karyillee\Downloads\Windows6.1-KB947821-v34-x64.msu"        ")


Windows update  could not be installed because of error 2149842967 "" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\Karyillee\Downloads\Windows6.1-KB2731771-x86.msu"
@event viewer


Attached Images
Windows Update fails IE 11, error code 0x80070003 &amp; 9C48-4.png 
My System SpecsSystem Spec
07 Jun 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR tool can take anything up to 3/4 hours to install/run - depending on the speed of the machine and the amount of corruption present.
We MUST have all the requested log files before we can even think of trying to fix the problem..

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
07 Jun 2015   #10
kkari

Windows 7 Home premium x86/64
 
 

Here are the files.
The checksur says no errors. Bt I keep getting errors when I windows update.

I mean is there another way to "uninstall" windows 11 and reinstall it? I can;t do it manually - since I have the version. But it's weird that it isn't in my view updates.
My System SpecsSystem Spec
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 Windows Update fails IE 11, error code 0x80070003 & 9C48




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