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Windows 7: Windows Update KB3020370 fail - Code 800B0100

05 Jun 2015   #1
Kresslack

Windows 7 Ultimate x64
 
 
Windows Update KB3020370 fail - Code 800B0100

Hi.

I'm using Windows 7 Ultimate (64-Bit).

I've been having this issue for some time now. Don't know the cause of this issue. I hope someone can help me out. I've tried downloading the update manually and installing it with no success -it does not give an error code though, just a text saying that it could not install the update.

I've downloaded SURT and ran it first, then I've run "sfc /verifyonly" in run/cmd. Attached are the results of that procedure (CBS 1.zip for SURT, CBS 2.zip for "sfc /verifyonly" method). & C:\Windows\windowsudpate.log file. I've also added the only CbsPersist*.cab file I could add due to it's size to CBS 2.zip.

Thanks in advance!

Attachment 361560

Attachment 361561

WindowsUpdate.zip




My System SpecsSystem Spec
.
06 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the CheckSUR log summary...
Code:
Summary:
Seconds executed: 569
 Found 8 errors
  CSI Manifest All Zeros Total count: 2
  CBS MUM Corrupt Total count: 3
  CBS Catalog Corrupt Total count: 3
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-cmitrustinfoinstallers_1122334455667788_6.1.7601.18766_none_eff6dbbccdcdcee0.manifest
 winsxs\manifests\amd64_microsoft-windows-cmitrustinfoinstallers_1122334455667788_6.1.7601.22972_none_f071a959e6f72266.manifest
 servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_2_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB3020370_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB3020370~31bf3856ad364e35~amd64~~6.1.1.2.cat
I'll post a fix protocol later.
My System SpecsSystem Spec
06 Jun 2015   #3
Kresslack

Windows 7 Ultimate x64
 
 

Thank you very much in advance, NoelDP! ^^,
My System SpecsSystem Spec
.

06 Jun 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - klkaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder klkaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
06 Jun 2015   #5
Kresslack

Windows 7 Ultimate x64
 
 

You're sure about "C:\Windows\Temp\CheckSur\"? I don't have a folder inside the Temp folder named CheckSur; but I do have one "C:\Windows\CheckSur\".

I'm still going for the way you posted - "windir"\Temp\CheckSur\. Running the SURT right now.
My System SpecsSystem Spec
06 Jun 2015   #6
Kresslack

Windows 7 Ultimate x64
 
 

I've uploaded the CBS file -excluding the cbspersist_*.cab files -they are just too big to be uploaded, even compressed.

Attachment 361756

Thank you again.
My System SpecsSystem Spec
06 Jun 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the CheckSUR summary...
Code:
Seconds executed: 726
 Found 5 errors
 Fixed 5 errors
  CSI Manifest All Zeros Total count: 2
  Fixed: CSI Manifest All Zeros.  Total count: 2
  CBS MUM Corrupt Total count: 3
  Fixed: CBS MUM Corrupt.  Total count: 3
  Fixed: CBS Paired File.  Total count: 3
... so it's happy, at least.

Do a Check for Updates, and attempt to install ONLY the oldest update found.
If it goes in OK, try the rest.
If it fails, post the KB number, and the error message.
My System SpecsSystem Spec
06 Jun 2015   #8
Kresslack

Windows 7 Ultimate x64
 
 

It finds only 1 update -the same one, KB3020370. And when I try to install it, it gives the same error: 800B0100.
My System SpecsSystem Spec
07 Jun 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - Run the CheckSUR tool again and post the new log
My System SpecsSystem Spec
07 Jun 2015   #10
Kresslack

Windows 7 Ultimate x64
 
 

Ok -here are the results.

Attachment 361826
My System SpecsSystem Spec
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