Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 won't install SP1

05 Jun 2015   #1
basils57

Windows 7 Home Premium 64bit.
 
 
Windows 7 won't install SP1

I'm having problems installing SP1 on windows 7 professional.Each time I try it fails, and so I have followed the Update Posting Instructions:

1 SURT - I downloaded this, ran it to completion and no problems.
2 SFC Scan - I ran this and again no problems reported
3 Error Codes - See attached
4 Log Collection - I followed the instructions on this, but the resultant CBS.zip file is 22.7 MB and won't upload as it is bigger than 8 MB

Any assistance would be most welcome please.




Attached Thumbnails
Windows 7 won't install SP1-capture.jpg  
My System SpecsSystem Spec
.
06 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Delete the older CBSPersist files from the zip archive until the resulting file is less than 8MB, and post it then
My System SpecsSystem Spec
06 Jun 2015   #3
basils57

Windows 7 Home Premium 64bit.
 
 

Thanks NoelDP, files attached.
My System SpecsSystem Spec
.

06 Jun 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are no problems in either SFC or CheckSUR logs.
I can't see anything informative in the background CBS data

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
06 Jun 2015   #5
basils57

Windows 7 Home Premium 64bit.
 
 

Here are the files Noel, thanks.


Attached Files
File Type: zip Appevt.zip (1.26 MB, 1 views)
File Type: zip Sysevt.zip (3.72 MB, 1 views)
My System SpecsSystem Spec
07 Jun 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Outlook really objects to your Kaspersky add-on!

I hate to say it, but the only reliable way of fixing this error code seems to be a repair install of Windows
Do you have access to a Retail or System Builder Windows Home Premium with SP1 disk?
If so, follow the instructions here...
Repair Install
My System SpecsSystem Spec
10 Jun 2015   #7
basils57

Windows 7 Home Premium 64bit.
 
 

Thanks again for that Noel, and apologies for the tardy response.

I'd fiddled with various things on the comp. and tried another update. It got to 99% install, and then failed, so no change there.

I don't mind doing a repair install, but have a problem in as much as I only have access to a Win7 64bit Professional Retail disk including SP1. However, I have come up against a brick wall trying to get a copy of an ISO copy without SP1, as Digital River etc. no longer supply them. Do you have any suggestions, as to an alternative course?
BTW this is for my laptop and not my listed m/c.

Also I note that you refer to the Kaspersky/Office 'objection', does anything need to be done about that?
My System SpecsSystem Spec
14 Jun 2015   #8
basils57

Windows 7 Home Premium 64bit.
 
 

Hi again Noel, I just wondered if you had managed to have any further thoughts on this?
My System SpecsSystem Spec
14 Jun 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I always thought that you could do an Upgrade/Repair install with an SP1 disk whether or not the current install had SP1 installed or not - it's worth a try anyhow, as it would only bomb out gracefully if it's not going to work.
I'd certainly uninstall Kaspersky prior to attempting a repair anyhow - you can reinstall it afterwards (which may fix the Outlook problem.)
My System SpecsSystem Spec
14 Jun 2015   #10
basils57

Windows 7 Home Premium 64bit.
 
 

Hi again Noel; I've just tried it again, and it's clearly saying that to do a repair install then you need to be running within an SP1 installation.
Do you have any other ideas other than a clean reinstall?
My System SpecsSystem Spec
Reply

 Windows 7 won't install SP1




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Clean install error Windows cannot install required files.
This is what is happening. A friend gave me his DELL Inspririon 531 2007 Desktop. It has a pirated copy of 7 ultimate x64 (which I am not sure if this supports 64 bit). Prior to looking into how old the machine was, I was able to install 8.1 64 bit. But it wouldn't allow me to install any drivers...
Installation & Setup
Windows update fails to install IE10 after repair install
I did a repair install of W7 Ult. x64 SP1. Applied all updates, but if fails to install IE10 update : (as you see it is a dutch version). If have run sure & sfc /scannow. Both report no problems. CBS files are attached. Please help ?
Windows Updates & Activation
How to create install disks from an install of Windows 7/Recovery Part
Hi I have a new Asus CM6730 W7 PC (x64) it did not come with Install disk but it does have a recovery partition. How do I make install disk for this W7 install, I want to format the recovery partition to use it for other things. Thanks Daniel
General Discussion
Windows 7 Install Disc fails to see hard disk after Ubuntu install
After I tried to make a dual boot with Ubuntu and Windows 7 Ultimate (64-bit), Windows now does not boot. I have tried to reinstall and repair the HDD but the disc fails to recognize my HDD (Western Digital Scorpio Black 500 GB). My HDD is Basic, has 3 primary partitions and 1 extended (3 logical)....
Installation & Setup
Boot config not working, tried clean install, can't install windows 7
My spouses pc all of a sudden wouldn't boot, not into safe mode or anything (vista), and so we were going to upgrade anyways to windows 7, so i bought the upgrade windows 7 and attempted to do a clean install and reformatted the c: drive which has 250gb, and each time i start the install it bogs...
Installation & Setup
'Windows cannot install required files' on Flash disk install to SSD
Hi everyone I've built a brand new PC and decided that I would like to install windows 7 64 bit on my SSD, I got a disk+key from my university before christmas so that'd i'd be ready once i'd built it. I built the PC yesterday and realised that I'd left my external DVD drive at my university...
Installation & Setup


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:00.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App