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Windows 7: Windows 7 update error 80070002, "usual" rescue options not working.

07 Jun 2015   #1
mrhat111

Windows 7 Home Premium x64
 
 
Windows 7 update error 80070002, "usual" rescue options not working.

Dear Forum,

the windows update service on my laptop only returns error 80070002. It seems to be a common problem for a lot of people, however most of the standard steps to take do not seem to work for my machine.

CHKDSK is ok.

sfc /scannow however refuses to work. Even with admin privileges, it says that "resource protection" wont allow it to run. If started from windows recovery mode, sfc claims that there is another operation pending and a reboot is needed, first. Needless to say, this other operation is stuck in limbo.

All other methods of manually deleting/reseting the update logs, including the .bat from this website, have failed.

Even returning to a system restore point brought no change.

The last known update to work was for net framework.

I'm not sure where to go from here since i figure my attempts might have already made the situation worse.

Had to use a third party filesharing provider:

Logs.zip


My System SpecsSystem Spec
.
07 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the requested files anyhow.
My System SpecsSystem Spec
08 Jun 2015   #3
mrhat111

Windows 7 Home Premium x64
 
 

Wikisend: free file sharing service

Anything else that could be useful?
My System SpecsSystem Spec
.

08 Jun 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's what appears to be the problem...
Code:
2015-06-06 20:32:55, Info                  CSI    00000004@2015/6/6:18:32:55.153 PopulateComponentFamiliesKey - Begin
2015-06-06 20:33:19, Error                 CSI    00000005 (F) STATUS_OBJECT_NAME_NOT_FOUND #1546429# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_WOW64_64KEY), oa = @0x146e020->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[195]"\Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_7d78f1219de776590121d423bf220aa2_31bf3856ad364e35_none_6d0acdf54e87b35c\{E08225F7-6C94-40B9-AB95-D5FFFEAB154A}"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 21423080 (0x0146e3e8))[gle=0xd0000034]
2015-06-06 20:33:19, Error                 CSI    00000006@2015/6/6:18:33:19.489 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2015-06-06 20:33:19, Error                 CSI    00000007 (F) STATUS_OBJECT_NAME_NOT_FOUND #1546428# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 0, da = (KEY_READ), oa = @0x146e4e0, key = NULL, disp = (null))[gle=0xd0000034]
2015-06-06 20:33:19, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-06 20:33:19, Info                  CBS    Failed to ensure no startup processing was required. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-06 20:33:19, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-06 20:33:19, Info                  CBS    Startup processing thread terminated normally
You're getting that set of errors repeatedly at every boot - and various retires as well
Of the 71000+ lines of data in the CBS.log, over 32000 relate to this one error!


Let's try this...

Please open an elevated Command Prompt, and run the following command,

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS


post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
08 Jun 2015   #5
mrhat111

Windows 7 Home Premium x64
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
Der Vorgang wurde erfolgreich beendet.

C:\Windows\system32>REG QUERY HKLM\COMPONENTS

HKEY_LOCAL_MACHINE\COMPONENTS
StoreFormatVersion REG_BINARY 30002E0030002E0030002E003600
StoreArchitecture REG_BINARY 09000000

HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
HKEY_LOCAL_MACHINE\COMPONENTS\ccpinterface
HKEY_LOCAL_MACHINE\COMPONENTS\Configuration
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData
HKEY_LOCAL_MACHINE\COMPONENTS\Installers
HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions

C:\Windows\system32>
My System SpecsSystem Spec
09 Jun 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks perfectly normal....
(digs deeper)

Please run this command, and post the results

ICACLS C:\Windows\System32\config\COMPONENTS.*
My System SpecsSystem Spec
10 Jun 2015   #7
mrhat111

Windows 7 Home Premium x64
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Windows\system32>ICACLS C:\Windows\System32\config\COMPONENTS.*
C:\Windows\System32\config\components NT-AUTORITÄT\SYSTEM:(I)(F)
VORDEFINIERT\Administratoren:(I)(F)

C:\Windows\System32\config\COMPONENTS.LOG NT-AUTORITÄT\SYSTEM:(I)(F)
VORDEFINIERT\Administratoren:(I)(F)

C:\Windows\System32\config\COMPONENTS.LOG1 NT-AUTORITÄT\SYSTEM:(I)(F)
VORDEFINIERT\Administratoren:(I)(F)

C:\Windows\System32\config\COMPONENTS.LOG2 NT-AUTORITÄT\SYSTEM:(I)(F)
VORDEFINIERT\Administratoren:(I)(F)

4 Dateien erfolgreich verarbeitet, bei 0 Dateien ist ein Verarbeitungsfehler auf
getreten.

C:\Windows\system32>
My System SpecsSystem Spec
10 Jun 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That may explain it!
The TrustedInstaller account should have some permissions there, as should the Users account -
I need to do some checking before attempting to post a fix, as I get conflicting results on my own system.
Please open Windows Explorer and navigate to the C:\Windows\System32 folder
right-click on the 'config' folder, and select Properties
Click on the Security tab, then the Advanced button

Take a screenshot, and post it
My System SpecsSystem Spec
10 Jun 2015   #9
mrhat111

Windows 7 Home Premium x64
 
 

Trusted Installer does seem to only have read and "special" permissions here. User account has some, but nobody has full permissions.


Attached Thumbnails
Windows 7 update error 80070002, "usual" rescue options not working.-.png   Windows 7 update error 80070002, "usual" rescue options not working.-b.png   Windows 7 update error 80070002, "usual" rescue options not working.-c.png  
Attached Images
Windows 7 update error 80070002, "usual" rescue options not working.-d.png 
My System SpecsSystem Spec
10 Jun 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I actually asked for the permissions on the config folder rather than System32
All the above are OK - and it looks as if it's my machine that's a little odd, as I checked a fresh install in VM, and it looks like SYSTEM has ownership and full control, as does Administatoren - with no TrustedInstaller in sight on the COMPONENTS files.

back to the drawing board again

I'll see what I can come up with later and post back
My System SpecsSystem Spec
Reply

 Windows 7 update error 80070002, "usual" rescue options not working.




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