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Windows 7: Can't access my Windows Updates

09 Jun 2015   #11
eaglepi

Windows 7 ultimate SP1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Can you get to this page?

https://support.microsoft.com/en-us/kb/947821

From the tutorial on this page.

Windows Update Posting Instructions

In order for Noel to help he needs information that he request.

I fully understood that he needed the info to help me. It wasn't that I didn't want to give him the info, I replied 2 times that the instructions were over my head and when I asked for some clarification, I was told to download the file Noel wanted me to download I think he was cummunicating above my head, not his fault, it was my fault for not having the level of expertise.

I thank him for the help but I was unable to follow his instrutions, once again NOT his fault it was my fault.

I contacted Microsoft today and they were able to fix the problem and now I am able to download the windows updates.

Thank you for the help you attempted to give me.


My System SpecsSystem Spec
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09 Jun 2015   #12
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Glad Microsoft got things working.
I was not putting fault on you or anybody else.

Everybody can't do everything. I was just trying to point out that we can only help if we get the needed information.

Happy computing.
My System SpecsSystem Spec
09 Jun 2015   #13
eaglepi

Windows 7 ultimate SP1
 
 

I wanted to thank you again for trying to help me. I got it fixed with Microsoft tech support.
My System SpecsSystem Spec
.

Reply

 Can't access my Windows Updates




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