Can't access my Windows Updates

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  1. eaglepi
    Posts : 193
    Windows 7 ultimate SP1
    Thread Starter
       New #11

    Layback Bear said:
    Can you get to this page?

    https://support.microsoft.com/en-us/kb/947821

    From the tutorial on this page.

    Windows Update Posting Instructions

    In order for Noel to help he needs information that he request.

    I fully understood that he needed the info to help me. It wasn't that I didn't want to give him the info, I replied 2 times that the instructions were over my head and when I asked for some clarification, I was told to download the file Noel wanted me to download I think he was cummunicating above my head, not his fault, it was my fault for not having the level of expertise.

    I thank him for the help but I was unable to follow his instrutions, once again NOT his fault it was my fault.

    I contacted Microsoft today and they were able to fix the problem and now I am able to download the windows updates.

    Thank you for the help you attempted to give me.
      My Computer
    Quote Quote

  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #12

    Glad Microsoft got things working.
    I was not putting fault on you or anybody else.

    Everybody can't do everything. I was just trying to point out that we can only help if we get the needed information.

    Happy computing.
      My Computer
    Quote Quote

  4. eaglepi
    Posts : 193
    Windows 7 ultimate SP1
    Thread Starter
       New #13

    I wanted to thank you again for trying to help me. I got it fixed with Microsoft tech support.
      My Computer
    Quote Quote

 
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