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Windows 7: Can't access my Windows Updates

08 Jun 2015   #1
eaglepi

Windows 7 ultimate SP1
 
 
Can't access my Windows Updates

I just noticed I haven't gotten a updates message in a while and when I shecked the settings it says no action needed but when I try to open Windows Updates I get this



Yes I have rebooted several times.

I hope someone has a solution for this issue

thanks


My System SpecsSystem Spec
.
08 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

Also...

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
08 Jun 2015   #3
eaglepi

Windows 7 ultimate SP1
 
 
I got this message when running the System Update Readiness Tool



Now what????
My System SpecsSystem Spec
.

08 Jun 2015   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My System SpecsSystem Spec
08 Jun 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This could be due to corruption in the SoftwareDistribution folder - the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.
My System SpecsSystem Spec
08 Jun 2015   #6
eaglepi

Windows 7 ultimate SP1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post

Sorry I am confused, the first instructions the tools wouldn't work so I didn't do the second link as I thought I had to use both. And then the regedit didn't seem to work for me. I think some are assumming that I know more than I do. Please give me step by step instructions.

I appreciate the help I just have to be able to understand it


Attached Files
File Type: txt FRST.txt (27.1 KB, 2 views)
My System SpecsSystem Spec
09 Jun 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's not the tool I suggested you use - which is a much simpler one.

Please just follow the instructions given, and report back in detail if you have problems so we can try to explain the right area for you.
My System SpecsSystem Spec
09 Jun 2015   #8
eaglepi

Windows 7 ultimate SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
That's not the tool I suggested you use - which is a much simpler one.

Please just follow the instructions given, and report back in detail if you have problems so we can try to explain the right area for you.
Sorry I disappointed you but I replied that I could not find the link to download your preferred tool. I get he page do not see a link for the download. Can you please post a direct link.

Also I forgot to mention I build a new computer and this is a new install of Windows 7 Ultimate 64 Bit and I have not been able to run windows updates, so there is no older update to work with.


Please Look up a few post and see the error window when I downloaded and ran the tool you wanted me to run.

I keep getting the error message.

I'm sorry it is getting very late I will come back and look for any replies tomorrow.
My System SpecsSystem Spec
09 Jun 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I have no idea why you couldn't find it - here's what I see clicking on either my link, or Layback's...


Attached Thumbnails
Can't access my Windows Updates-farbarshow.png  
My System SpecsSystem Spec
09 Jun 2015   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Can you get to this page?

https://support.microsoft.com/en-us/kb/947821

From the tutorial on this page.

Windows Update Posting Instructions

In order for Noel to help he needs information that he request.
My System SpecsSystem Spec
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 Can't access my Windows Updates




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