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Windows 7: Failed updates "WindowsUpdate_8007370B" "WindowsUpdate_dt000"

17 Jun 2015   #21
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Hi Noel,
Thank you for your last post and registry fix. I just completed your instructions and have attached the compressed Attachment 363017


My System SpecsSystem Spec
.
17 Jun 2015   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Code:
 Line 58571: 2015-06-17 18:09:30, Info                  CSI    00000305 [SR] Repairing 1 components
 Line 58572: 2015-06-17 18:09:30, Info                  CSI    00000306 [SR] Beginning Verify and Repair transaction
 Line 58573: 2015-06-17 18:09:30, Info                  CSI    00000307 [SR] Repairing corrupted file [ml:76{38},l:74{37}]"\??\C:\Windows\SysWOW64\InstallShield"\[l:20{10}]"_isdel.exe" from store
 Line 58582: 2015-06-17 18:09:30, Info                  CSI    00000309 [SR] Repair complete
 Line 58583: 2015-06-17 18:09:30, Info                  CSI    0000030a [SR] Committing transaction
 Line 58588: 2015-06-17 18:09:30, Info                  CSI    0000030e [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
S
... so it looks as if it's fixed.

Try Windows Update now - do a Check for updates, and install only the oldest one found - post back with any error message if it fails.
If it goes in OK, try the rest.
My System SpecsSystem Spec
18 Jun 2015   #23
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Hi Noel,
I managed to install 1 of the important updates, but the definitions files for MSE failed to install.
They seemed to install ok when I ran the updates through the MSE interface.
None of the optional updates will install, and return the error code "WindowsUpdate_80073712" "WindowsUpdate_dt000".
I ran sfc /scannow, which said there were no issues, and also ran CheckSUR...
Am I at the point where I should be considering a repair install yet?
My System SpecsSystem Spec
.

18 Jun 2015   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post the new logs - the CheckSUR is probably the one I really need, but the CBS may help.
My System SpecsSystem Spec
18 Jun 2015   #25
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

This is the only entry in the CheckSUR log:
Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_4a5d5q29c6f7f65e24c414ac03c88e99_31bf3856ad364e35_6.1.7601.22616_none_f5c72c9e3d5bf927 identity and keyform do not match; keyform is wrong.

The compressed size of the CBS log is over 6mb O_o Is it ok to delete or clear the log and rerun sfc?
My System SpecsSystem Spec
18 Jun 2015   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The forum will accept up to 8MB zipped files?

From the sound of it, I'd better take a look at the COMPONENTS hive...

I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
19 Jun 2015   #27
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Thanks Noel!
For some reason DropBox is taking forever to upload the compressed components file, so I've uploaded the unaltered file and the CBS log (just in case) to NoelDP
Would love to know where to look to begin learning how to analyse and edit registry files as you do... any hints?
My System SpecsSystem Spec
19 Jun 2015   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'll looks at the COMPONENTS file when I get time - probably over the weekend!

Here's the relevant error from the CBS.log, anyhow...
Code:
2015-06-19 14:09:11, Info                  CSI    ral]) comp: (null) man: @0x3abeb8
  Stage (1): flags: 8 app: [Microsoft-Windows-WindowsUpdateClient-Core, Version = 7.6.7601.18847, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x3aa8c8
2015-06-19 14:09:11, Error                 CSI    0000002b@2015/6/19:04:09:11.702 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [101]"amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7601.18804_en-us_e70f6d001451c7d7"[gle=0x80004005]
2015-06-19 14:09:22, Error                 CSI    0000002c (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #299211# from CCSDirectTransaction::OperateEnding at index 0 of 14 (0x000000000000000e) operations, disposition 0[gle=0xd015001a]
2015-06-19 14:09:22, Error                 CSI    0000002d (F) HRESULT_FROM_WIN32(14098) #298732# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x23c08c0, mp = @0x23c10c0, disp = 0)[gle=0x80073712]
2015-06-19 14:09:22, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-19 14:09:22, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-19 14:09:22, Info                  CSI    0000002e@2015/6/19:04:09:22.205 CSI Transaction @0x3bdc20 destroyed
2015-06-19 14:09:22, Info                  CBS    Perf: Resolve chain complete.
2015-06-19 14:09:22, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-19 14:09:22, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-19 14:09:22, Info                  CBS    WER: Generating failure report for package: Package_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9, status: 0x80073712, failure source: Resolve, start state: Absent, target state: Staged, client id: WindowsUpdateAgent
My System SpecsSystem Spec
19 Jun 2015   #29
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Enjoy your weekend! I/we really appreciate all your help Noel
My System SpecsSystem Spec
19 Jun 2015   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OKay - it came down a lot quicker than I expected, and was easier to fix than I thought

(It may take a while to upload though - so try in about an hour)


I've uploaded a file - ophae.zip - to my OneDrive at Noel's OneDrive

Please download and save it to your desktop.

Right-click on the file and select Extract All, andsave to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the followingcommands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\ophae\COMPONENTS" C:\Windows\System32\config
 
 
.

If you get an error with any command, STOP THERE - donot reboot! - post for instructions.

Assuming all commands go OK, reboot, and run anotherCheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
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 Failed updates "WindowsUpdate_8007370B" "WindowsUpdate_dt000"




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