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Windows 7: Failed updates "WindowsUpdate_8007370B" "WindowsUpdate_dt000"

10 Jun 2015   #1
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 
Failed updates "WindowsUpdate_8007370B" "WindowsUpdate_dt000"

Hi there,
Can someone please help to shed some light on this, or possibly fix this issue?
I've been trying for ages to get my parents computer to download and install updates.
It's running 7 Home Premium 64 bit with SP1.
The Windows Update page shows that Windows could not search for updates, which resulted in the error 8007370B
The link on that page to get help for this error has no results.
The system update readiness tool failed to fix the issue
sfc /scannow in an elevated command prompt results in the error message
Windows resource protection could not perform the requested operation.
I also tried to force WSUS offline updates, but ended up having to remove the temp admin account and cancel the updates when that failed.

log files attached:
Attachment 362134


My System SpecsSystem Spec
.
10 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your first run of CheckSUR found a fair number of errors, and managed to fix them, mostly - but to remain until now...
Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 _isdel.exe wow64_microsoft-windows-i..llshield-wow64-main_31bf3856ad364e35_6.1.7600.16385_none_ca61f601a4548b8e 
(f) CSI Corrupt Identity 0xC0150017 c64c420f5864b56f41d74a09d3a4941a, Culture=neutral, Version=6.1.7601.18283, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versyo~Scope=NonSxS c64c420f586..a09d3a4941a_31bf3856ad364e35_6>1.7601.18283_b5294749e54eed83 Bad identity

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
10 Jun 2015   #3
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Thanks for the quick response NoelDP!
I tried to copy/paste the components file, but came up with this error:
Failed updates "WindowsUpdate_8007370B" "WindowsUpdate_dt000"-capture.jpg


My System SpecsSystem Spec
.

10 Jun 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Reboot to Safe Mode and do the Copy operation there.
The System has the file open probably all the time because it can't read beyond the corruption that CheckSUR found.
This won't happen in Safe Mode as the file isn't opened at all there except on request.
My System SpecsSystem Spec
10 Jun 2015   #5
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Thanks again NoelDP. I tried doing it in safe mode shortly after I replied last, and just got back from creating a drop box account.
https://www.dropbox.com/s/9wdykrqgxz...omponents?dl=0
My System SpecsSystem Spec
10 Jun 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You got lucky by the looks of it, I couldn't see any serious corruption there at all (just this one error after a quick scan)

(You will probably need to do the swapover in Safe Mode with Networking, just in case)

I've uploaded a file - ophaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\ophaa\COMPONENTS" C:\Windows\System32\config

.


If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
10 Jun 2015   #7
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Checksur complete, and logfile attached
Thanks again Noel, my parents and I really appreciate your help mate
CheckSUR.log
I need to go as it's getting late, but will get back to it tomorrow


My System SpecsSystem Spec
10 Jun 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's OK -
There's obviously something there I missed before - there's a string of errors resulting from this pair...
Code:
(f) CSI Corrupt Identity 0xC0150017 b3476b0c26d2609d54a3f7d87b7036f5, Culture=neutral, Version=6.1.7601.22616, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versio~Scope=NonSxS amd64_b3476b0c26d2609d54a3f7d87b7036f5_31bf3856ad364e35_6.1>7601.22616_none_95302ecd818b39e5 Bad identity
(f) CSI Could Not Open file 0x0000007B winsxs\Manifests\amd64_b3476b0c26d2609d54a3f7d87b7036f5_31bf3856ad364e35_6.1>7601.22616_none_95302ecd818b39e5.manifest amd64_b3476b0c26d2609d54a3f7d87b7036f5_31bf3856ad364e35_6.1>7601.22616_none_95302ecd818b39e5
I can work with what I have - I'll post a new file later.
My System SpecsSystem Spec
10 Jun 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - got it now...


I've uploaded a file - ophab.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\ophab\COMPONENTS" C:\Windows\System32\config

.


If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
(It'll probably have all the earlier errors except hopefully the Identity - but may also have a new one or two)
Please also upload the new COMPONENTS hive to dropbox and post a new link.
My System SpecsSystem Spec
11 Jun 2015   #10
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Hi NoelDP,
I'm around at my parents place again now and just completed the steps in your last post.
The command prompt steps ran fine without errors, and the System Update Readiness hotfix ran through successfully also.
I don't really know what I'm looking at, but it seems that the bad identity errors were (mostly?) fixed.
The logfile and new components file have been uploaded to my dropbox in the link below.
Thanks again for all your help!
https://www.dropbox.com/sh/k7x7ymjxv...ZmTfv-tca?dl=0
My System SpecsSystem Spec
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 Failed updates "WindowsUpdate_8007370B" "WindowsUpdate_dt000"




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