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Windows 7: Windows Update KB 3058515 Fails

10 Jun 2015   #1
AGH01

Windows 7 64 bit
 
 
Windows Update KB 3058515 Fails

Downloading the latest updates and this update KB 3058515 fails after reaching 11% with an error code of 80092004. I have tried numerous times with the same result. Currently running Windows 7 64 Bit with IE 11


My System SpecsSystem Spec
.
10 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
10 Jun 2015   #3
AGH01

Windows 7 64 bit
 
 

HI thanks for the quick reply, I omitted to say that I had turned back my PC to factory settings and over the last 24 hours downloaded approx. 280 windows updates. Hence the CBS file will be all of todays dates. I have attached a sample as the file is massive and perhaps from this you can see if there is anything wrong.
Attachment 362189
Windows Update KB 3058515 Fails-windows-update-error.png

WindowsUpdate.log


My System SpecsSystem Spec
.

10 Jun 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's OK - I like nice clean CBS logs like that!

please post them
My System SpecsSystem Spec
10 Jun 2015   #5
AGH01

Windows 7 64 bit
 
 

Please see attached, hopefully you can spot what is wrong;


Attached Files
File Type: zip 17.05.00 to end.zip (2.98 MB, 4 views)
My System SpecsSystem Spec
10 Jun 2015   #6
AGH01

Windows 7 64 bit
 
 

The second installment
My System SpecsSystem Spec
10 Jun 2015   #7
AGH01

Windows 7 64 bit
 
 

hi

3rd instalment and last
My System SpecsSystem Spec
10 Jun 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...and the CheckSUR and other data requested?

I had to go right back to the start of the earliest log to find any errors.
Code:
2015-06-10 16:06:33, Info                  CSI    00000244 Couldn't find the hash of component: Microsoft-Windows-IE-InternetExplorer-Optional, Version = 11.2.9600.17843, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\0dd10e581d477518722aae2ac55f9934ea160c8019fc000656de94339dc95951.cat".
2015-06-10 16:06:33, Error                 CSI    00000245@2015/6/10:15:06:33.051 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2015-06-10 16:06:33, Error                 CSI    00000246 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #2217645# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2015-06-10 16:06:33, Error                 CSI    00000247 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #2217644# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2015-06-10 16:06:33, Error                 CSI    00000248 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #2217643# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2015-06-10 16:06:33, Error                 CSI    00000249 (F) CRYPT_E_NOT_FOUND #2216745# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2015-06-10 16:06:33, Error                 CSI    0000024a (F) CRYPT_E_NOT_FOUND #2214332# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2015-06-10 16:06:33, Error                 CSI    0000024b (F) CRYPT_E_NOT_FOUND #2214331# 1037493 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2015-06-10 16:06:33, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2015-06-10 16:06:33, Info                  CSI    0000024c@2015/6/10:15:06:33.098 CSI Transaction @0x21d6350 destroyed
2015-06-10 16:06:33, Info                  CBS    Perf: Resolve chain complete.
2015-06-10 16:06:33, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2015-06-10 16:06:33, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2015-06-10 16:06:33, Info                  CBS    WER: Generating failure report for package: Package_for_KB3058515~31bf3856ad364e35~amd64~~11.2.1.0, status: 0x80092004, failure source: Resolve, start state: Absent, target state: Staged, client id: WindowsUpdateAgent
2015-06-10 16:06:33, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-10 16:06:33, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2015-06-10 16:06:33, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2015-06-10 16:06:33, Info                  CBS    Reboot mark refs: 0
2015-06-10 16:06:33, Info                  CBS    SQM: Reporting package change for package: Package_for_KB3058515~31bf3856ad364e35~amd64~~11.2.1.0, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Staged, limit: Staged, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 750, first merged sequence: 750
2015-06-10 16:06:37, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB3058515~31bf3856ad364e35~amd64~~11.2.1.0, session id: 142859, sample type: Standard
2015-06-10 16:06:37, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2015-06-10 16:06:37, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB3058515~31bf3856ad364e35~amd64~~11.2.1.0, current: Absent, original: Absent, target: Staged, status: 0x80092004, failure source: Resolve, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 750, first merged sequence: 750
2015-06-10 16:06:37, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-06-10 16:06:37, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-06-10 16:06:37, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2015-06-10 16:06:37, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB3058515~31bf3856ad364e35~amd64~~11.2.1.0, session id: 142862, sample type: Standard
2015-06-10 16:06:37, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2015-06-10 16:06:37, Info                  CBS    Enabling LKG boot option
2015-06-10 16:06:37, Info                  CBS    Restored system sleep block state: 0x80000000
2015-06-10 16:06:38, Info                  CBS    Exec: Processing complete.  Session: 30450575_100126428, Package: Package_for_KB3058515~31bf3856ad364e35~amd64~~11.2.1.0 [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
Without the other data, I can't see the resulting effects.
My System SpecsSystem Spec
10 Jun 2015   #9
AGH01

Windows 7 64 bit
 
 

hi Noel

Thanks, what other data have I missed sending you
My System SpecsSystem Spec
10 Jun 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR.log file

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
My System SpecsSystem Spec
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