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Windows 7: Error code 80070005 trying to install KB3033890 (WMP patch)

25 Jun 2015   #31
freecomkcf

Windows 7 Home Premium 64-bit
 
 

i tried to attach CBS.log but it says i don't have permission to open the file, and i'm logged in with an administrator account.

i think there was another update since the last time i attempted to install KB3033890, so i'm not sure if that messed with the logs or anything like that. but regardless i've posted them.

if you need me to i can attempt to install it again and then re-post the logs.




Attached Files
File Type: log WindowsUpdate.log (1.80 MB, 0 views)
My System SpecsSystem Spec
.
26 Jun 2015   #32
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

YOu need to copy the CBS.log file to the desktop, then compress the copy.
My System SpecsSystem Spec
26 Jun 2015   #33
freecomkcf

Windows 7 Home Premium 64-bit
 
 

here you go
My System SpecsSystem Spec
.

26 Jun 2015   #34
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are no errors in that log - and no SFC data either.
I'd say it had probably been hived off into one of the CBSPersist cab files - except for the fact that this log dates from the 17th June to today.

There is something very odd here...
Let's have a look at the event logs.

Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.

My System SpecsSystem Spec
26 Jun 2015   #35
freecomkcf

Windows 7 Home Premium 64-bit
 
 

here they are.


Attached Files
File Type: zip event viewer (freecomkcf).zip (5.45 MB, 1 views)
My System SpecsSystem Spec
27 Jun 2015   #36
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are two programs I suggest you uninstall - at least temporarily...
1) Privdog - it appears to be causing problems with the WMI services (which version do you have installed?)
2) Video Accelerator - it's leaking registry handles every time.

Then try again.
My System SpecsSystem Spec
27 Jun 2015   #37
freecomkcf

Windows 7 Home Premium 64-bit
 
 

i already uninstalled PrivDog a while ago, i heard things about it enabling man in the middle attacks with outdated certifcates.

couldve sworn i uninstalled Video Accelerator too, but illcheck again once my laptop is done booting.


by the way i typically use Revo Uninstaller to clean up whatever mess is left by standard installers. do you mind if i use it in this case?

EDIT: pretty sure i also uninstalled Video Accelerator, i can't find it in Control Panel, Revo Uninstaller or CCleaner. going off on a tangent here, i uninstalled that a looooong time ago, our house used to have the crappiest internet... got no use for it now, now that it's not less than 1 Mbps.
My System SpecsSystem Spec
27 Jun 2015   #38
freecomkcf

Windows 7 Home Premium 64-bit
 
 

this totally slipped my mind, but i went and ran sfc /scannow in safe mode and now it's telling me i have corrupted files. when my laptop's done booting up i'll edit this post with the new CBS.log.

EDIT: added attachment.
My System SpecsSystem Spec
28 Jun 2015   #39
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looks like you've installed a hack to enable Group Policy - and you've also installed KB3068708.
I suggest uninstalling KB3068708 and hiding it when it reappears in WU - at least until the machine is fixed again.

I'll post a fix for the GP hack later.
My System SpecsSystem Spec
28 Jun 2015   #40
freecomkcf

Windows 7 Home Premium 64-bit
 
 

dont quite remember installing a group policy hack, although just reading the words makes me feel like i heard about it somewhere before. i think the only time i even bothered with file permissions was when Windows Media Player just randomly stopped allowilng new music to stream to my Xbox 360, and found that mp3s after a certain date were missing some sort of permissions. it wasnt a pertinent problem so i never actually fixed it.

do the logs say what the group policy hack is called? that might jog my memory.


as for the Windows update you mentioned, i went and searched it up on Google and it just seems to be causing mayhem in general (mainly a huge CBS folder and apparent false positives on SFC.exe), so ill uninstall that as soon as i get on my laptop.
My System SpecsSystem Spec
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 Error code 80070005 trying to install KB3033890 (WMP patch)




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