Error code 80070005 trying to install KB3033890 (WMP patch)

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  1. Posts : 72
    Windows 7 Home Premium 64-bit
    Thread Starter
       #31

    i tried to attach CBS.log but it says i don't have permission to open the file, and i'm logged in with an administrator account.

    i think there was another update since the last time i attempted to install KB3033890, so i'm not sure if that messed with the logs or anything like that. but regardless i've posted them.

    if you need me to i can attempt to install it again and then re-post the logs.
    Error code 80070005 trying to install KB3033890 (WMP patch) Attached Files
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  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #32

    YOu need to copy the CBS.log file to the desktop, then compress the copy.
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  3. Posts : 72
    Windows 7 Home Premium 64-bit
    Thread Starter
       #33

    here you go
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  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #34

    There are no errors in that log - and no SFC data either.
    I'd say it had probably been hived off into one of the CBSPersist cab files - except for the fact that this log dates from the 17th June to today.

    There is something very odd here...
    Let's have a look at the event logs.

    Open Event Viewer

    click on theWindows logs entry in the left pane to expand it.

    Now click on theApplication entry - wait while it loads.

    Click on 'File'in the menu bar and select Save...

    Save the file asAppevt.evtx

    Repeat for theSystem log

    then zip both,and upload them.

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  5. Posts : 72
    Windows 7 Home Premium 64-bit
    Thread Starter
       #35

    here they are.
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  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #36

    There are two programs I suggest you uninstall - at least temporarily...
    1) Privdog - it appears to be causing problems with the WMI services (which version do you have installed?)
    2) Video Accelerator - it's leaking registry handles every time.

    Then try again.
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  7. Posts : 72
    Windows 7 Home Premium 64-bit
    Thread Starter
       #37

    i already uninstalled PrivDog a while ago, i heard things about it enabling man in the middle attacks with outdated certifcates.

    couldve sworn i uninstalled Video Accelerator too, but illcheck again once my laptop is done booting.


    by the way i typically use Revo Uninstaller to clean up whatever mess is left by standard installers. do you mind if i use it in this case?

    EDIT: pretty sure i also uninstalled Video Accelerator, i can't find it in Control Panel, Revo Uninstaller or CCleaner. going off on a tangent here, i uninstalled that a looooong time ago, our house used to have the crappiest internet... got no use for it now, now that it's not less than 1 Mbps.
    Last edited by freecomkcf; 27 Jun 2015 at 09:44.
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  8. Posts : 72
    Windows 7 Home Premium 64-bit
    Thread Starter
       #38

    this totally slipped my mind, but i went and ran sfc /scannow in safe mode and now it's telling me i have corrupted files. when my laptop's done booting up i'll edit this post with the new CBS.log.

    EDIT: added attachment.
    Last edited by freecomkcf; 27 Jun 2015 at 19:45.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #39

    Looks like you've installed a hack to enable Group Policy - and you've also installed KB3068708.
    I suggest uninstalling KB3068708 and hiding it when it reappears in WU - at least until the machine is fixed again.

    I'll post a fix for the GP hack later.
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  10. Posts : 72
    Windows 7 Home Premium 64-bit
    Thread Starter
       #40

    dont quite remember installing a group policy hack, although just reading the words makes me feel like i heard about it somewhere before. i think the only time i even bothered with file permissions was when Windows Media Player just randomly stopped allowilng new music to stream to my Xbox 360, and found that mp3s after a certain date were missing some sort of permissions. it wasnt a pertinent problem so i never actually fixed it.

    do the logs say what the group policy hack is called? that might jog my memory.


    as for the Windows update you mentioned, i went and searched it up on Google and it just seems to be causing mayhem in general (mainly a huge CBS folder and apparent false positives on SFC.exe), so ill uninstall that as soon as i get on my laptop.
      My Computer


 
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