Error code 80070005 trying to install KB3033890 (WMP patch)

hey, it's been a long time hasn't it? have you found out anything regarding the weird permissions we found last time?

sorry for bugging you again with this, but i'm getting the 80070005 on KB3138962 this time. wmpshare.exe (which this update apparently interacts with) still has deny permissions across the board, so i'm pretty sure that's still the problem... but first thing's first, my most recent CBS and windowsupdate.log are attached. if i missed any steps (and i probably have - it's been almost half a year now), please let me know.

also, i don't know if this is related, but that update and the ones that released at or near the same date seem to take an inordinately long amount of time to check for and install, making it very tedious trying to install this particular batch of updates one at a time (so that the 80070005 error doesn't revert the ones that should've installed).

Hi Freecom,
Noels had an eyesight problem hence the lack of a reply.
Im not in his league, but ill give it a bash.

Have you ever duel booted/used a boot loader

for starters can you uninstall/reinstall WMP. Uncheck in features REBOOT - recheck REBOOT

Windows update log is showing a number of errors

Its stating that your browser is Out of Date, --- odd as your running IE11, any probs?
wouldn't hurt to reset the defaults
https://support.microsoft.com/en-us/kb/923737

Have you changed your hosts file?
WU appears to be trying to get its info from the wrong server
try this link http://go.microsoft.com/?linkid=9830262.

If that fails we might have to do it as follows
PRINT IT OUT
To remove static IP addresses for the Windows Update website

1. Open Computer by clicking the Start button , and then clicking Computer.
2. Double-click the local hard disk where Windows is installed, typically drive C.
3. Double-click the Windows folder, and then double-click the System32 folder.
4. Double-click the drivers folder, and then double-click the etc folder.
5. In the etc folder, right-click hosts, click Open, and then, when you are prompted to choose a program to open the file, click Notepad.
6. In the hosts file, check if the # sign appears next to each Windows Update IP address and host name entry. If not, add the # sign or delete the entire entry.
7. Click the File menu, click Save, and then try to check for updates again.

0x8024000B Error
To resolve this problem, rename the Spupdsvc.exe file, and then try to install the updates again. To do this, follow these steps:

1. Click Start, and then click Run.
2. Copy the following text, paste it into the Run box, and then click OK or press ENTER:Cmd /c ren %WinDir%\System32\Spupdsvc.exe Spupdsvc.old

please check that system restore (min5%) and VSS are running


and finally can you
Check the setupapi_dev.log, for any access denied errors.

I believe the group policy hack is the problem, although Noel removed it, its possible the changes it made are still on your system.

Roy

please make attachments .zip not rar please.

okay, wasn't expecting that long of a post, and right now i'm confused reading through it. i'll try to reply as best as i can.

torchwood said:

Have you ever duel booted/used a boot loader

not sure if you're asking if i know how to dual boot (for future reference), or if i've ever done it on my machine, but to both of those questions, the answer is no.

torchwood said:

for starters can you uninstall/reinstall WMP. Uncheck in features REBOOT - recheck REBOOT

i have no idea how to do this.

torchwood said:

Windows update log is showing a number of errors

i would imagine so - if one update gets the 80070005 error, it just throws the same error for the rest of the updates i try to install at the same time. speaking of which, i was able to install the other updates just fine by excluding KB3138962.

torchwood said:

Its stating that your browser is Out of Date, --- odd as your running IE11, any probs?
wouldn't hurt to reset the defaults
https://support.microsoft.com/en-us/kb/923737

i have no idea, i use Firefox like 95% of the time, with the other 5% being Chrome.

torchwood said:

Have you changed your hosts file?
WU appears to be trying to get its info from the wrong server
try this link http://go.microsoft.com/?linkid=9830262.

i'm pretty sure i haven't, mostly owing to the fact that i don't even know how to change the hosts file. but i vaguely remember hearing about how some types of malware can change the hosts file to point to servers hosting trojans. i'm pretty paranoid about security on my computer, but the hosts file being changed might've been something i got years ago, removed, and then forgot about.

i downloaded the troubleshooter you linked, and one of the entries after the scan says "Windows Update error 0x80070057(2016-03-16-T-02_44_18P) - Not Fixed". strangely, the detailed information says the problem actually was fixed by "resetting Windows Update data store". don't know which one to believe.

i attached some screenshots of the reports as i couldn't find a way to just get a simple log file of it.

torchwood said:

If that fails we might have to do it as follows
PRINT IT OUT
To remove static IP addresses for the Windows Update website

Open Computer by clicking the Start button , and then clicking Computer.
Double-click the local hard disk where Windows is installed, typically drive C.
Double-click the Windows folder, and then double-click the System32 folder.
Double-click the drivers folder, and then double-click the etc folder.
In the etc folder, right-click hosts, click Open, and then, when you are prompted to choose a program to open the file, click Notepad.
In the hosts file, check if the # sign appears next to each Windows Update IP address and host name entry. If not, add the # sign or delete the entire entry.
Click the File menu, click Save, and then try to check for updates again.

i'm assuming this is what i'm supposed to do if the diagnostic above turns up anything bad?

torchwood said:

0x8024000B Error
To resolve this problem, rename the Spupdsvc.exe file, and then try to install the updates again. To do this, follow these steps:

Click Start, and then click Run.
Copy the following text, paste it into the Run box, and then click OK or press ENTER:Cmd /c ren %WinDir%\System32\Spupdsvc.exe Spupdsvc.old

i'm not getting this error, though. been getting 80070005, and it's because of all the permissions being denied on wmpshare.exe (if i remember correctly).

torchwood said:

please check that system restore (min5%) and VSS are running

what is VSS, and how do i check that both of these are running?

torchwood said:

and finally can you
Check the setupapi_dev.log, for any access denied errors.

where do i find this?

torchwood said:

please make attachments .zip not rar please.

sorry about that, the file that i put in a .rar was too big for a .zip attachment.

Was a bit long

Control panel >> progs & features >> features
Anyway see screenshot for IE11 and windows Media player,
Uncheck to uninstall REBOOT required.

The 8024 error IS in your logs. please rename the file.

While your doing that i'll be going over the log.

Roy

alright, so i disabled IE, and i'm probably gonna leave it off until i need it for something because i don't use it anyway.

trying to disable Windows Media Player gets me "An error has occurred. Not all of the features were successfully changed." no surprise there. still got prompted to restart... which left the check boxes marked anyway.

To check system restore and volumn shadow services are running
Control panel >> administration tools >> services >>
Windows backup and volumn shadow copy should be set on automatic and running
System restore size see screenshot.

for the setupapidev log
Computer>> C >> windows >> inf >> scroll to setupapi,(Zip it ill read it this end)

regarding the static Api change lets just use the MS fixit from here

https://www.google.co.uk/url?sa=t&rc...oobZzPivEKy4Yw

Roy

Windows Backup is not enabled and it's on Manual. i might've turned it off myself a long time ago, i use a third party backup tool. should i turn it back on?

Volume Shadow Copy is the same.

went into System Protection and put the disk space usage to 5% (about 28 GB). to be honest, i only have 58 GB left on my hard drive so i'm a little wary about this one.

setupapi.dev.log is attached.


ended up replacing the hosts file myself as per the instructions on the Microsoft link. couldn't find the download button, but i literally woke up about 30 minutes ago so bear with me here

Hi Freecom,
For the time being please enable and start them. As a matter of interest what is your back-up.
The Setupapi log is fine.
the hosts download was that blue download box.

Have you renamed that 8024 error file?

Not been up that long myself.

Back in a while.

Roy

alright, started both services.

i currently use the free version of SyncBack. i had to look for something more robust than the default Windows backup software, because it just took way too long to back up everything. at least with SyncBack, it only overwrites stuff that's been modified since the last time i did a backup, so it only takes a few hours at worst, instead of like 3 days straight.

i put in the command in Run, and all i got was a message in a DOS window that just vanished in the blink of an eye, so i don't know what actually happened. i went to the System32 directory and i don't seem to have Spupdsvc.exe for whatever reason. is this something crucial to Windows Update? from the file name alone, it sounds like it is, although i'm still able to fetch and install updates.

Hi Freecom,
Thats OK.
Missed an important line in Noels postings re Its not in Programs X86.
Please compare mine with yours please
comp >> C >> program files X86 >> windows media Player.
Any differences

Roy