Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update error 80073712

14 Jun 2015   #11
lewisdavid

windows 7 home premium 64 bit SP1
 
 

I have a components (small letters) file date modified 14/6/2015 14.52 52,992kb which I have compressed and put in dropbox.

I have 3 other COMPONENTS folders in C:\Windows\System32\config\. They are log files and very small so I assume they are not relevant although one has the same date/time as the one above but is only 256kb.

Here is the one I think you want.
https://www.dropbox.com/s/fo5r9odi1l...nents.zip?dl=0


My System SpecsSystem Spec
.
14 Jun 2015   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

it's just the big one I need
I'll see what I can do with it.
My System SpecsSystem Spec
14 Jun 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The original Update Agent appears to be still installed - neither versions 256 or 320 have been installed, and neither have the recent updates.
In the circumstances, the only solution I know of is to do a repair install.
See here for instructions...
Repair Install
My System SpecsSystem Spec
.

17 Jun 2015   #14
lewisdavid

windows 7 home premium 64 bit SP1
 
 

Thanks for that. However life is never simple. Windows 7 came pre installed on my Dell computer when I bought it and as such Microsoft do not accept the product key even though it is genuine so I cannot download the necessary files. Microsoft say they passed windows 7 to Dell who made whatever changes they wanted to make it "theirs" and because of this Microsoft don't support it. The say it is a one install one activation piece of software. Does this make sense? Any suggestions? I do have a DVD from Dell which says it is a reinstallation disc for windows 7 home premium 64 bit although I do not think it has SP1 on it as that came out later. My computer has been updated to include SP1. Can I use that disc? What about SP1 and all the files/data/software I have on my laptop? Would all that get erased on a reinstall?
My System SpecsSystem Spec
17 Jun 2015   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The Dell backup disk which may have been supplied with the machine will also work for this purpose? I'm not sure about any that may be created from their recovery system.

The MS stance is 'One License, One Install' - by which they mean you can have one installation on one computer - but it can be installed as often as you like providing all previous installs are totally disabled. They will apply progressively more stringent checks on your ownership of the license as the number of activations increases, but so long as it doesn't get silly, or obviously artificial, they will allow reactivation.

Your current installation is at the SP1 level.
Your machine may have shipped with the original pre-SP1 media if it was produced before around Dec 2010 - what is the BIOS date?
My System SpecsSystem Spec
18 Jun 2015   #16
lewisdavid

windows 7 home premium 64 bit SP1
 
 

BIOS Version/Date Dell Inc. A06, 07/12/2009
My System SpecsSystem Spec
18 Jun 2015   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

- in that case it did ship with RTM - and you'll have to see if you can beg or borrow a copy of Windows 7 with SP1 embedded, if you want to try a repair install. Otherwise, you are going to be limited to a clean install.
My System SpecsSystem Spec
22 Jun 2015   #18
lewisdavid

windows 7 home premium 64 bit SP1
 
 

Managed to get hold of a suitable widows 7 with SP1 source and applied it choosing upgrade. It worked, although it took hours and I only lost a couple of minor things. Then had to install about 200 windows updates which again took forever but they all worked so it seems problem solved. Thanks very much for your help.
My System SpecsSystem Spec
22 Jun 2015   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're welcome - well done!

Good luck
My System SpecsSystem Spec
Reply

 Windows Update error 80073712




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Update error 80073712
Windows update is getting error 80073712 when trying to search for updates. I followed the instructions and here is the result of the CBS directory.
Windows Updates & Activation
Windows Update Error 80073712
Recently my laptop has had an issue with Windows Update. I'm getting the error code 80073712. I've run the Windows Update Troubleshooter but it cannot fix the issue. I've run the system update readiness tool, and it installs "Hotfix for Windows (KB947821), but it hasn't helped my issue. I've...
Windows Updates & Activation
Windows Update error 80073712
Hi All, I am new to this forum and facing issues with windows updates. I have windows 7 ultimate 32 bit and the windows update are failing with error 80073712. As per the steps defined in the forum, below are my details: 1. System Update Readiness Tool (SURT): I ran...
Windows Updates & Activation
Windows Update error 80073712
Windows 7 Ultimate 64 SP1 I’m getting Windows Update error 80073712 I ran the System Update Readiness Tool…did not fix the problem I ran the Windows Update Diagnostic…did not fix the problem I ran the Microsoft MrFixIt…It says it found the problem and fixed it but when I check I still have the...
Windows Updates & Activation
Windows Update Issue - Error 80073712 will not update
Hi, I am having some issues with my windows update. It will not update at all. I am also unable to update my internet explorer. Any help is appreciated. Please see attached logs and below code Thanks Regards
Windows Updates & Activation
Windows Update Self-update Fail Error 80073712
I have an Acer Aspire Ethos laptop running Windows 7 Ultimate x64. SP1 is installed according to system properties (came installed). Windows update was working fine until maybe June or May of this year. I have tried a number of hotfixes, several microsoft fixit (automatic normal and...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 15:38.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App