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Windows 7: Windows Update error 80073712

13 Jun 2015   #1
lewisdavid

windows 7 home premium 64 bit SP1
 
 
Windows Update error 80073712

Windows updates have been failing for months now. Error code 80073712 is the most common error code and the one I got when I tried updating today. Sometimes there have been other error codes as well but yesterday I tried running every fixit type program I could find reference to in the Microsoft Windows 7 suite and perhaps they have helped a bit. sfs/scannow ran with no errors. I attach a CBS zip file although I created it just before running the dates again so I hope it is ok. I see this error had come up a lot in the past and has been solved with help but couldn't see recent posts on it.

Well it seems the CBS.zip file is not attached because when I try to attach it I get a message saying there is a security token missing and to contact the (forum I assume) administrator. I have done so and await a reply from him.

Any help greatly appreciated.


My System SpecsSystem Spec
.
13 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Security token missing? That's a new one on me!
Try uploading the files to a fileshare site (OneDrive or DropBox preferably) - then post a link to them in your reply.
My System SpecsSystem Spec
13 Jun 2015   #3
lewisdavid

windows 7 home premium 64 bit SP1
 
 

https://www.dropbox.com/s/buguq5wltuxympm/CBS.zip?dl=0

Hope this is what you want. Never used dropbox before and it does not seem to work exactly as the instructions say
My System SpecsSystem Spec
.

13 Jun 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It seems the 'security Token' error may have been due to a long upload time - which wouldn't be too surprising in view of the file's size (20MB)
There's no errors in the CBS.log file or CheckSUR. (there were errors in a few ancient runs of CheckSUR - have you done a repair install at some point?)
I see you're running Comodo Firewall as well as their AV? (I'm not a fan of either, but they don't often cause too many problems - and those tend not to be of this sort)

The errors I do see revolve around this sort of thing...
Code:
2015-06-12 16:24:18, Info                  CSI    neutral]) comp: (null) man: @0x2820f38
  Stage (1): flags: 8 app: [Microsoft-Windows-WindowsUpdateClient-Core, Version = 7.6.7601.18847, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x214ced8
2015-06-12 16:24:18, Error                 CSI    00000024@2015/6/12:15:24:18.543 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [99]"amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b42"[gle=0x80004005]
2015-06-12 16:24:21, Error                 CSI    00000025 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #73389# from CCSDirectTransaction::OperateEnding at index 0 of 14 (0x000000000000000e) operations, disposition 0[gle=0xd015001a]
2015-06-12 16:24:21, Error                 CSI    00000026 (F) HRESULT_FROM_WIN32(14098) #72910# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x24770e0, mp = @0x24778e0, disp = 0)[gle=0x80073712]
2015-06-12 16:24:21, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-12 16:24:21, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-12 16:24:21, Info                  CSI    00000027@2015/6/12:15:24:21.632 CSI Transaction @0x2ab0df0 destroyed
2015-06-12 16:24:21, Info                  CBS    Perf: Resolve chain complete.
2015-06-12 16:24:21, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-12 16:24:21, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-12 16:24:21, Info                  CBS    WER: Generating failure report for package: Package_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9, status: 0x80073712, failure source: Resolve, start state: Absent, target state: Staged, client id: WindowsUpdateAgent
This looks as if it's either a permissions problem on a registry key, or corruption of the registry key.

Please open an Elevated Command Prompt, and run the following commands:

Code:
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_en-us_cf02fcf53904b0b" /S
REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 
(win7sp1_gdr.11408-1631)\ComponentFamilies\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b42" /s
 
.
post the results.

Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.
My System SpecsSystem Spec
13 Jun 2015   #5
lewisdavid

windows 7 home premium 64 bit SP1
 
 

Here it is

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Si
deBySide\Winners\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35
_en-us_cf02fcf53904b0b" /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.76
01.17592
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>(win7sp1_gdr.11408-1631)\ComponentFamilies\amd64_microsoft-w
indows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b
42" /s
\ComponentFamilies\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e
35_7.6.7600.256_en-us_d596e12800d25b42" /s was unexpected at this time.

C:\Windows\system32>
My System SpecsSystem Spec
13 Jun 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by lewisdavid View Post
C:\Windows\system32>(win7sp1_gdr.11408-1631)\ComponentFamilies\amd64_microsoft-w
indows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b
42" /s
\ComponentFamilies\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e
35_7.6.7600.256_en-us_d596e12800d25b42" /s was unexpected at this time.

C:\Windows\system32>
DUH?
That is definitely a new one on me!!

I need to do some research - back when/if I make sense out of it.
My System SpecsSystem Spec
14 Jun 2015   #7
lewisdavid

windows 7 home premium 64 bit SP1
 
 

What is DUH? Thanks very much for your help by the way.
My System SpecsSystem Spec
14 Jun 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

DUH?= expression of confusion!
In this case, probably alcohol-induced as what I was commenting on was actually fairly simply explained.
For some reason when posting the commands I posted into the Code box, one line got split into two.

Let's try that again...

Code:
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_en-us_cf02fcf53904b0b" /S
REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.11408-1631)\ComponentFamilies\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b42" /s
 
.
run those commands and post the results
My System SpecsSystem Spec
14 Jun 2015   #9
lewisdavid

windows 7 home premium 64 bit SP1
 
 

Here it is

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Si
deBySide\Winners\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35
_en-us_cf02fcf53904b0b" /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.76
01.17592 (win7sp1_gdr.11408-1631)\ComponentFamilies\amd64_microsoft-windows-w..l
ient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b42" /s
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>
My System SpecsSystem Spec
14 Jun 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think I'll turn chicken at this point - and do things the hard way

I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or OneDrive) and post a link.

My System SpecsSystem Spec
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