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Windows 7: cannot update, error 80072EFE , 80072EE2

15 Jun 2015   #21
ajaye

64 bit, Windows 7 Home Premium SP1
 
 

ok will do. I'll try to download and save it in town, where I can utilise much quicker internet service.

are the commands I type in case sensitive? cos 'system' in the prompt has a small 's' but I typed in a capital 'S' - would that matter?

ETA - oh heck, and last time, in Post 17, should I have given it an hour to rebuild the database again? cos I didn't.


My System SpecsSystem Spec
.
16 Jun 2015   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

there is not usually any case-sensitivity in the Command Shell - certainly not here.
The folder should have been created immediately the Cryptography service was restarted - the tag-lag is simply to allow the files to be rebuilt without interruption by the reboot.

I'll be here - hopefully!
My System SpecsSystem Spec
16 Jun 2015   #23
ajaye

64 bit, Windows 7 Home Premium SP1
 
 

ooh hopefully this looks better?


Attached Thumbnails
cannot update, error 80072EFE , 80072EE2-dir2.png  
My System SpecsSystem Spec
.

16 Jun 2015   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ah, good!
That does look a lot better.
Run a new Check for Updates, and see what happens.
My System SpecsSystem Spec
16 Jun 2015   #25
ajaye

64 bit, Windows 7 Home Premium SP1
 
 

no success with the update, got error code 80072EFE again.
My System SpecsSystem Spec
16 Jun 2015   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Still a connection problem
Please open an Elevated Command Prompt, and run the following commands:

IPCONFIG /ALL

post the results.

on broadband connections, I have seen this type persistent error caused by the exchange speed being set too high. The resolution was to (very patiently) explain to the ISP that they were overclocking the available bandwidth and get them to urn it down.
How this relates to a satellite connection I have no idea!
My System SpecsSystem Spec
16 Jun 2015   #27
ajaye

64 bit, Windows 7 Home Premium SP1
 
 

ew, that sounds like fun :/
seems odd that the laptop on the same internet connection is updating. is that because it has kept up to date whereas the desktop is now so far behind, because of the factory restore?
can you tell me the implications of not fixing this update issue?


Attached Thumbnails
cannot update, error 80072EFE , 80072EE2-ipconfig.png  
My System SpecsSystem Spec
16 Jun 2015   #28
ajaye

64 bit, Windows 7 Home Premium SP1
 
 

I got this different window when I tried to run a quick update in the wee hours, thinking the internet might be less busy. I clicked install - an install window flashed by very quickly (too quickly to read anything) and then the usual checking for updates window started. It searched for 10 minutes or so (which is usual for it) before returning to this yellow window again. I clicked install again and it repeated the process but got stuck searching for updates for over half an hour. I gave up, closed it down and am going to bed. But perhaps it's worth trying again very late at night or early morning?


Attached Thumbnails
cannot update, error 80072EFE , 80072EE2-yellow.png  
My System SpecsSystem Spec
16 Jun 2015   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If it was my machine, I'd manually add a secondary DNS server - 8.8.8.8 (aka Google!) to the existing one that appears to be from your router/modem. This may eliminate the modem from being the culprit.

It's certainly worth a try.
Go to Networking and Sharing, and lick on the 'Change Adapter settings' link in the left pane
Find the Ethernet adapter and double-click on it
Click on Properties
find the IPv4 entry in the list and highlight it
click on the Properties button
If there are any entries there at all, delete them and chose 'Obtain address automatically' for both sections in General tab - OK out and reboot - try things again

If it's already in that state, in the DNS section, enter 8.8.8.8 and 192.168.1.1 and OK out, reboot and try things again.
My System SpecsSystem Spec
16 Jun 2015   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The screen that you uploaded shows that it's attempting to install one of the Windows Update Agents - probably v320 - this can take a while, but shouldn't bomb out unless there are other problems. I'd just leave it to run while you do other things.
You can download the update - but last time I looked for the download, I couldn't find it
I'll have another hunt and come back to you if/when I find it.
My System SpecsSystem Spec
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