Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows update giving return code 800736b3; restores giving x00000022

15 Jun 2015   #1
jpaulm

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
Windows update giving return code 800736b3; restores giving x00000022

I recently noticed that the system was trying to do 7 updates every day at closedown, and found that update was giving a return code of 800736b3.

I have run SURT several times, and it doesn't seem to give any results (or should I be looking somewhere else?).

I ran sfc /scannow and extracted the results and they are in sfcdetails.txt (attached). SFC said there were some files it couldn't fix, even though sfcdetails.txt says it has fixed all of them.

CBS.zip is much too big to upload using the paperclip - is there another way?

I tried restoring to an earlier restore point, and unfortunately all the attempted updates have flushed my list of restore points - and the oldest few all give me a return code of x00000022.

Not sure if this is one problem or two...! I am reluctant to do a System Recovery as it sounds pretty drastic - help would be much appreciated!

PS Is any more info required?




Attached Files
File Type: txt sfcdetails.txt (47.8 KB, 1 views)
My System SpecsSystem Spec
.
16 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The only errors in SFC are these...
Code:
2015-06-14 21:41:16, Info                  CSI    000005e7 [SR] Repairing 1 components
2015-06-14 21:41:16, Info                  CSI    000005e8 [SR] Beginning Verify and Repair transaction
2015-06-14 21:41:16, Info                  CSI    000005ea [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-14 21:41:16, Info                  CSI    000005ec [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
...which are caused by an MS update which they messed up the file-coding on and may get around to fixing sometime.
It's not critical, but you could get rid of it by uninstalling KB3022345 and/or KB3068708 and hiding the latter when it reappers in your offered updates list.

Please post the C:\Windows\Logs\CBS\CheckSUR.log and C:\Windows\Logs\CheckSUR.Persist.log files.
My System SpecsSystem Spec
16 Jun 2015   #3
jpaulm

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks! C:\Windows\Logs\CBS\CheckSUR.log and C:\Windows\Logs\CBS\CheckSUR.Persist.log files attached

BTW I run BidDefender Antivirus Plus 2015 regularly, and ran MalwareBytes yesterday and it just discovered a couple of PUPs, which I have deleted.

TIA


Attached Files
File Type: log CheckSUR.log (395 Bytes, 1 views)
File Type: log CheckSUR.persist.log (1.2 KB, 1 views)
My System SpecsSystem Spec
.

16 Jun 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is happy now - it seems never to have had a problem.

0022 errors like this are often associated with hard drive problems - but I think it's unlikely here, as there are apparently no file problems to be seen.

Let's have a look at the Event logs...

Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.

My System SpecsSystem Spec
16 Jun 2015   #5
jpaulm

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks in advance! Zip files attached


Attached Files
File Type: zip Appevt.evtx.zip (2.44 MB, 1 views)
File Type: zip Sysevt.evtx.zip (2.98 MB, 1 views)
My System SpecsSystem Spec
17 Jun 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are a number of Disk errors showing in the System log - but the latest CHKDSK log shows no bad sectors, and only minor errors.

Something is repeatedly corrupting the COMPONENTS registry hive - I suspect this could be bad RAM.
Please run at least 3 full passes with MemTest86+ and post the results - even one error is too many! RAM - Test with Memtest86+
My System SpecsSystem Spec
08 Jul 2015   #7
jpaulm

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi guys, many thanks for your help! A computer guru came to the house and ran some magic tools, and basically came to the same conclusion, so we decided my computer should be replaced. The new one is working fine, so I am going to mark this query closed! Thanks again, and have a good summer, everyone!
My System SpecsSystem Spec
09 Jul 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good luck with it!
My System SpecsSystem Spec
Reply

 Windows update giving return code 800736b3; restores giving x00000022




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows update error code 800736B3
CBS.zip is attached. can anyone help with this error code. I cannot run windows update. This error code 800736B3 is the result every time. I have ran cmd spf scan, I have ran the window repair tools. Nothing will do it. Can someone please help?
Windows Updates & Activation
Windows 7 Fail to Update: Code 800736B3
Windows 7 Fail to Update: Code 800736B3 - Getting error on update CBS
Windows Updates & Activation
Windows Update, error code 800736B3
Hi, I have a problem with Windows Update. Firstly, i got windows update servise not running message. Then I was download the System Update Readiness Tool when i start that i get this error code 0x8007000d. Finally I tried update in windows update again i get this error code 800736B3. I would...
Windows Updates & Activation
Windows Update error code 800736b3
Hi, I've been receiving error code 800736b3 when trying to install 2 security updates and I don't know what the problem is.
Windows Updates & Activation
Windows Update giving error code 80071A91
Hi y'all, I'm having trouble with Windows Update. Since yesterday around noon, I have not been able to install the rest of the updates that the program said needed to be installed. I turned my computer on, and WinUp said there were 25 updates ready to be installed. I clicked Install...
Windows Updates & Activation
Optional update in windows update is giving me a blue screen.
The update is called: nvidia - Graphics adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware - NVIDIA GeForce GT 425M. After installing it, whenever my laptop tries to use the Nvidia card, I get a blue screen and the system restarts. I looked in installed updates to uninstall it, and it is...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:04.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App