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Windows 7: Windows update failing error 80073712

16 Jun 2015   #1
djdocwilliams

Windows 7
 
 
Windows update failing error 80073712

When I run Windows update I get the error 80073712. I also am getting errors when running the SFC scan. Says that it found errors but could not repair them. Attaching CBS log for review. I have tried to repair and do what I can but it is time to ask for help. Any help is greatly appreciated and thank you in advance!


My System SpecsSystem Spec
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17 Jun 2015   #2
djdocwilliams

Windows 7
 
 

I have run the System Update Readiness Tool (SURT) and still getting same result.
My System SpecsSystem Spec
18 Jun 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

please post its logs.
C:\Windows\Logs\CBS\CheckSUR.log and CheckSUR.Persist.log

here's one of the reasons we need it...
Code:
015-06-16 15:45:23, Info                  CSI    ouse, Version = 11.2.9600.17843, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x22d2818
2015-06-16 15:45:23, Error                 CSI    00000082@2015/6/16:20:45:23.466 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [100]"amd64_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.17207_none_5fc40d80ff2e33ea"[gle=0x80004005]
2015-06-16 15:45:23, Error                 CSI    00000083 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #81510# from CCSDirectTransaction::OperateEnding at index 0 of 102 (0x0000000000000066) operations, disposition 0[gle=0xd015001a]
2015-06-16 15:45:23, Error                 CSI    00000084 (F) HRESULT_FROM_WIN32(14098) #78743# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x182d8c0, mp = @0x182e0c0, disp = 0)[gle=0x80073712]
2015-06-16 15:45:23, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-16 15:45:23, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-16 15:45:23, Info                  CSI    00000085@2015/6/16:20:45:23.896 CSI Transaction @0x14e0070 destroyed
2015-06-16 15:45:23, Info                  CBS    Perf: Resolve chain complete.
2015-06-16 15:45:23, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-16 15:45:23, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-16 15:45:23, Info                  CBS    WER: Generating failure report for package: Package_for_KB3058515~31bf3856ad364e35~amd64~~11.2.1.0, status: 0x80073712, failure source: Resolve, start state: Absent, target state: Staged, client id: WindowsUpdateAgent
My System SpecsSystem Spec
.

18 Jun 2015   #4
djdocwilliams

Windows 7
 
 

CheckSUR.persist.log and CheckSUR.log attache. Thank you for your help!


Attached Files
File Type: log CheckSUR.persist.log (172.1 KB, 1 views)
File Type: log CheckSUR.log (172.1 KB, 1 views)
My System SpecsSystem Spec
18 Jun 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the summary from the log...
Code:
Summary:
Seconds executed: 800
 Found 890 errors
 Fixed 8 errors
  CSI Manifest Missing Total count: 45
  CSI Manifest and S256H Do Not Match Total count: 1
  CSI Located Replacement: Invalid (S256H) Total count: 102
  CSI Payload File Missing Total count: 836
  CSI F Mark Missing Total count: 8
  Fixed: CSI F Mark Missing.  Total count: 8
The type of errors I'm seeing imply possibly a hardware problem. - maybe RAM
I don't think there's any point in attempting to fix these errors (which may be a major project in themselves) untilwe've tested the hardware.

Please follow this tutorial to test the RAM first - RAM - Test with Memtest86+ - run at least 3 full passes. Even one discovered error is sufficient to call at least one of the involved pieces of hardware 'scrap'.
My System SpecsSystem Spec
19 Jun 2015   #6
djdocwilliams

Windows 7
 
 

Thanks for the advice. It will be a bit before I can run this because the machine is at home and I'm at work. Will let you know the results as soon as I can.
My System SpecsSystem Spec
19 Jun 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No problem - it's probably best to leave it to run overnight anyhow.
I'm not planning on leaving the country, so don't hurry on my account!
My System SpecsSystem Spec
20 Jun 2015   #8
djdocwilliams

Windows 7
 
 

I have a Seagate hard drive and ran full test of Seatools, no errors. Ran memtest 5 times overnight no errors found. Attaching screen shot of Memtest


Attached Thumbnails
Windows update failing error 80073712-2015-06-20-08.19.13.jpg  
My System SpecsSystem Spec
21 Jun 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The original CBS.log showed only the following errors...
Code:
 Line 339062: 2015-06-16 15:57:26, Info                  CSI    00000538 [SR] Repairing 4 components
 Line 339063: 2015-06-16 15:57:26, Info                  CSI    00000539 [SR] Beginning Verify and Repair transaction
 Line 339064: 2015-06-16 15:57:26, Info                  CSI    0000053a [SR] Cannot verify component files for Microsoft.VC90.MFCLOC, Version = 9.0.30729.1, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
 Line 339065: 2015-06-16 15:57:26, Info                  CSI    0000053b [SR] Cannot verify component files for Microsoft.VC90.OpenMP, Version = 9.0.21022.8, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
 Line 339066: 2015-06-16 15:57:26, Info                  CSI    0000053c [SR] Cannot verify component files for Microsoft.VC80.ATL, Version = 8.0.50727.91, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
 Line 339067: 2015-06-16 15:57:26, Info                  CSI    0000053d [SR] Cannot verify component files for Microsoft.VC80.MFC, Version = 8.0.50727.91, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
- which generally indicate a minor problem with the VC++ install.
Your CheckSUR result shows a fairly massive corruption, which doesn't really fit with the SFC results (which is one reason why I asked for the MemTest86+ check).

Have you ever used any kind or registry 'optimiser' or 'cleaner'?? if so, which one?
It looks like most of the problem files relate to around three updates - it's possible that a power-out shutdown is the cause, where the system never got the change to properly save the files required by the update.

I could attempt to fix these errors manually - but to be honest, I don't have the time, and also, I feel that this could merely be the tip of the iceberg.

I think your best and quickest solution is going to be a repair install of Windows, so long as you have access to the proper SP1 media.
My System SpecsSystem Spec
21 Jun 2015   #10
djdocwilliams

Windows 7
 
 

The only thing that I can find that has run before is Advanced System Optimizer.
My System SpecsSystem Spec
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