Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot install IE11. Error 9C59. Win7 Pro x64

16 Jun 2015   #1
zack2491

Windows 7 Pro x64
 
 
Cannot install IE11. Error 9C59. Win7 Pro x64

I've read through a ton of forums and blog posts on this error, but still cannot get it to install. Have tried Windows update, which results in the 9C59 error, as well as the offline installer, which fails and puts a useless troubleshooting shortcut on the desktop.

SFC completes fine, CheckSUR also completes without error.

My CBS folder is huge. Compressed it's 95MB. The CBS.log file is 140MB. This seems very large, probably not normal. Regardless, I've uploaded the zip to my Dropbox for now. Please let me know how I can shrink it to attach normally.

https://dl.dropboxusercontent.com/u/58786672/CBS.zip


Thanks in advance!

Zack


My System SpecsSystem Spec
.
17 Jun 2015   #2
zack2491

Windows 7 Pro x64
 
 

Anyone?
My System SpecsSystem Spec
17 Jun 2015   #3
CountryBumkin

Windows 7 Home Premium
 
 

My System SpecsSystem Spec
.

17 Jun 2015   #4
zack2491

Windows 7 Pro x64
 
 

Yeah, if it's on the first 3 pages of Google, I've probably tried it

I've completely uninstalled via command line all previous versions, even removed and readded IE8 from add/remove Windows Components.
My System SpecsSystem Spec
18 Jun 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's what appears to be causing the problem -
Code:
2015-06-16 22:30:12, Info                  CSI    00000459 Performing 1 operations; 1 are not lock/unlock and follow:
  Stage (1): flags: 8 app: [Microsoft-Windows-InternetExplorer-Deployment, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x2a44dd8
2015-06-16 22:30:13, Info                  CSI    0000045a Stage component failed, manifest does not match previously staged manifest for identity
2015-06-16 22:30:13, Error                 CSI    0000045b@2015/6/17:02:30:13.016 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_transact.cpp(1370): Error STATUS_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT originated in function CCSDirectTransaction::StageComponent expression: (null)
[gle=0x80004005]
2015-06-16 22:30:22, Error                 CSI    0000045c (F) STATUS_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT #7653263# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015001c]
2015-06-16 22:30:22, Error                 CSI    0000045d (F) HRESULT_FROM_WIN32(ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT) #7652639# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Deployment, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [115]"Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.Internet-Explorer-amd64", rah = (null), manpath = [188]"\\?\C:\Users\JZIMME~1\AppData\Local\Temp\60CD4BFD-B0BF-4382-B22F-CDC2EBDFA88B\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974.manifest", catpath = [173]"\\?\C:\Users\JZIMME~1\AppData\Local\Temp\60CD4BFD-B0BF-4382-B22F-CDC2EBDFA88B\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.cat", ed = 0, disp = 0)[gle=0x80073715]
2015-06-16 22:30:22, Info                  CBS    Failed to pin deployment while resolving Update: Internet-Explorer-amd64 from file: \\?\C:\Users\JZIMME~1\AppData\Local\Temp\60CD4BFD-B0BF-4382-B22F-CDC2EBDFA88B\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974.manifest [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-06-16 22:30:22, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428, Update: Internet-Explorer-amd64 [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-06-16 22:30:22, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-06-16 22:30:22, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-06-16 22:30:22, Info                  CSI    0000045e@2015/6/17:02:30:22.715 CSI Transaction @0x389320 destroyed
2015-06-16 22:30:22, Info                  CBS    Perf: Resolve chain complete.
2015-06-16 22:30:22, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-06-16 22:30:22, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073715 - ERROR_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT]
2015-06-16 22:30:22, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, status: 0x80073715, failure source: Resolve, start state: Absent, target state: Installed, client id: DISM Package Manager Provider
...but there aren't any errors in either SFC or CheckSUR logs.

Please upload the following files... (if they exist!)

C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428.cat
C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428.mum

C:\Windows\winsxs\Manifests\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.cat
C:\Windows\winsxs\Manifests\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.mum
My System SpecsSystem Spec
18 Jun 2015   #6
zack2491

Windows 7 Pro x64
 
 

They do not exist.

In "Packages", I have Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, but no 11.

Nothing close in Manifests.
My System SpecsSystem Spec
18 Jun 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This may simply be a corrupt SoftwareDistribution folder...

Openan Elevated Command Prompt

Runthe following commands



NET STOP WUAUSERV

REN C:\WINDOWS\SoftwareDistribution SDOLD

NET START WUAUSERV



reboot

thenwait 10 minutes, and open Windows Updates, and run a Check for Updates.



Installonly the oldest update found - and reboot once installed

thengo back to Windows updates and install the others. - if it fails to go in, post the new windowsupdate.log file.
My System SpecsSystem Spec
19 Jun 2015   #8
zack2491

Windows 7 Pro x64
 
 

The only important update I have left is IE11.

Here's the log.


Attached Files
File Type: log WindowsUpdate.log (1.84 MB, 1 views)
My System SpecsSystem Spec
19 Jun 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - please post the C:\Windows\IE11_main.log file - it should give us some closer ideas about the exact problem.
My System SpecsSystem Spec
19 Jun 2015   #10
zack2491

Windows 7 Pro x64
 
 

Here ya go!


Attached Files
File Type: log IE11_main.log (51.3 KB, 2 views)
My System SpecsSystem Spec
Reply

 Cannot install IE11. Error 9C59. Win7 Pro x64




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
IE11 Install Failure. Error 9C59
Hi forums, I'm having issues updating my Windows Pro x64 laptop to IE 11. Windows update give error code 9C59 and the offline installer also fails. Any help would be appreciated. Attached are my logs.
Windows Updates & Activation
IE11 won't install on Windows 7 64bit Machine, Error 9C59
Hi, Seen some very helpful posts on here whilst trying to resolve my issue mentioned above, so thought I'd join up and see if anybody could advise on my issue. Trying to install IE11 on a Windows 7 64bit machine with SP1 installed. Machine previously had IE8, went to IE11 direct...
Windows Updates & Activation
Error 9C59 when installing IE11 Win7 x64
Been trying to update my IE from 10 to 11, but I haven't succeed. I've already tried the Microsoft's stuff 'bout downloading the installer there, the required items... But it didn't work. What should I do?
Browsers & Mail
Can't update to IE11 9C59 error
I can't update to IE11 from IE9 Error 9C59 Enclosed CBS splitted file Window 7 pro Intel i 7-3820 Motherb Asus P9X79 pro Memori 8 Gb Corsair Disk n. 3 raid5 1Tb ST1000 DM003 Nvidia geforce GTS450 Thank you for help
Windows Updates & Activation
Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59
I am having an issue that it looks like many other have run into trying to upgrade from IE8/9 to 10 or 11. Other Windows Updates go through fine but anytime I try to install IE 10 or 11 via Windows Update or from the offline installer it fails with the error 9C59. A little backstory on this...
Windows Updates & Activation
IE11 install fails 9C59, can't unistall IE9 due to errors in SUR log
IE11 install failed with the common 9C59 error. Microsoft suggests this can be because of IE9 still being installed. As directed, I viewed IE9 installed updates and tried to uninstall. There were 11 language pack entries and one for IE9 itself. Managed to uninstall 10 language packs but final...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:14.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App