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Windows 7: Windows 7 Update error 80073712 on Updates KB3061518, KB3063858

24 Jun 2015   #1
looromach

 
Windows 7 Update error 80073712 on Updates KB3061518, KB3063858

I have been having problems installing the following Windows 7 (64 bit) updates in the past month:

Update KB3061518 - 5/12/15
Update KB3063858 - 6/9/15

Windows 7 Update error returns 80073712.

I have run sfc /scannow and the scan does not detect corrupt files. See attached scan file, which contains results before and after the attempted update.

I would appreciate some guidance on further troubleshooting.

Thanks.




Attached Files
File Type: txt sfcdetails.txt (82.3 KB, 4 views)
My System SpecsSystem Spec
.
25 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Pleasefollow the WindowsUpdate Posting Instructions and postthe requested data



If thefile is too large (8MB compressed), remove the older CBSPersist cab files untilthe final file is below the limit - you can always post them separately afterzipping them. (the forum doesn't allow the upload of bare CAB files, for anumber of reasons)



Pleasealso post the C:\Windows\windowsudpate.log file

My System SpecsSystem Spec
25 Jun 2015   #3
looromach

 

Hi Noel,

I have completed all the steps requested. See attached files.

Thanks.
My System SpecsSystem Spec
.

25 Jun 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have a number of registry problems.

Code:
Checking Packages
(f) CBS Registry Error 0x80070002 Microsoft-Windows-GroupPolicy-ClientTools-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514  failed to get CurrentState
(f) CBS Registry Error 0x80070002 Microsoft-Windows-GroupPolicy-ClientTools-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514  failed to get Visibility
Checking Component Store
(f) CSI Payload File Missing 0x00000000 powercfg.exe x86_microsoft-windows-p..nfiguration-cmdline_31bf3856ad364e35_6.1.7600.16385_none_09320e5ae212b9d9 
(f) CSI Missing Identity 0x00000000 appid cf188e4f6a8..7aef7b7fb39_31bf3856ad364e35_6.1.7601.18741_14d6ee8e3fa2616b 
(f) CSI Missing Deployment Key 0x00000000 win7-micros..anguagepack_31bf3856ad364e35_7.1.7601.16492_717cd316e33ca2f6 HKLM\Components\CanonicalData\Deployments 
(f) CSI Missing Deployment Key 0x00000000 db3812601a1..e3a875c39e1_31bf3856ad364e35_6.1.7601.22948_e6ea7771c9e927b4 HKLM\Components\CanonicalData\Deployments 
(f) CSI Missing Deployment Key 0x00000000 59a45f66a46..35f8b642cc5_31bf3856ad364e35_6.1.7601.18741_ed4431e62f1473e1 HKLM\Components\CanonicalData\Deployments 
(f) CSI Missing Deployment Key 0x00000000 933aeb16137..3f4990b165a_31bf3856ad364e35_6.1.7601.18741_780ad933ad30fca6 HKLM\Components\CanonicalData\Deployments 
(f) CSI Missing Deployment Key 0x00000000 microsoft-w..anguagepack_31bf3856ad364e35_7.1.7601.16492_2b2514f236be925f HKLM\Components\CanonicalData\Deployments 
(f) CSI Missing Deployment Key 0x00000000 358048f3aa8..bfc8e1e644d_31bf3856ad364e35_6.1.7601.22948_7affb5a728c8530c HKLM\Components\CanonicalData\Deployments 
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18741_none_b97243acf48e6cd8  
Summary:
Seconds executed: 1255
 Found 11 errors
  CSI Missing Deployment Key Total count: 6
  CSI Missing Identity Total count: 1
  CSI Payload File Missing Total count: 1
  CBS Registry Error Total count: 2
  CSI Missing Winning Component Key Total count: 1
Do you have System Restore points available as far back as the start of May? if so, I would suggest using them, and then running the data-gathering exercise again.
My System SpecsSystem Spec
25 Jun 2015   #5
looromach

 

Thanks, Noel. I will double check and get back to you.
My System SpecsSystem Spec
25 Jun 2015   #6
looromach

 

Hi Noel,

I check my computer and I cannot find any restore points from critical installs older than a couple of days. Any other suggestions on how to fix these registry problems?

Thanks.
My System SpecsSystem Spec
27 Jun 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Let's see if another tool can help...

Please download SFCFix from here... http://www.sysnative.com/niemiro/apps/SFCFix.exe and save it to your desktop (we'll need it later anyhow, I think)

Once saved, double-click on it and accept the warnings. It'll run, and create a file SFCFix.log on the desktop -please upload it to your reply.
My System SpecsSystem Spec
27 Jun 2015   #8
looromach

 

Thanks. Please see attached scan results. Thanks.


Attached Files
File Type: txt SFCFix.txt (1.7 KB, 5 views)
My System SpecsSystem Spec
28 Jun 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - let's go at it another way, then....

I need to have a look at your COMPONENTS registry hive



Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
28 Jun 2015   #10
looromach

 

My System SpecsSystem Spec
Reply

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