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Windows 7: Another case of failure with update KB2952664 - Error Code 8004402F

08 Jul 2015   #11
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>CD %TEMP%

C:\Users\Matt\AppData\Local\Temp>ICACLS %TEMP%
C:\Users\Matt\AppData\Local\Temp BUILTIN\Users:(OI)(CI)(RX)
NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(OI)(CI)(F)
BOSCO\Matt:(I)(OI)(CI)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Users\Matt\AppData\Local\Temp>ICACLS C:\Windows\Temp
C:\Windows\Temp BUILTIN\Users:(CI)(S,WD,AD,X)
BUILTIN\Administrators:(F)
BUILTIN\Administrators:(OI)(CI)(IO)(F)
NT AUTHORITY\SYSTEM:(F)
NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
CREATOR OWNER:(OI)(CI)(IO)(F)
BUILTIN\Users:(OI)(CI)(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Users\Matt\AppData\Local\Temp>ICACLS %userprofile%\AppData\Local\Temp
C:\Users\Matt\AppData\Local\Temp BUILTIN\Users:(OI)(CI)(RX)
NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(OI)(CI)(F)
BOSCO\Matt:(I)(OI)(CI)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Users\Matt\AppData\Local\Temp>


My System SpecsSystem Spec
.
09 Jul 2015   #12
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 

I've just done a Check for updates because I was curious, and the failing update (KB2952664) has moved from "Important" to "Optional" It still shows as both failed and pending (with yesterday's date) in the Update History, and as Installed (again with yesterday's date) in the Installed Updates screen.

I'm very confused. Screenshots attached


Attached Thumbnails
Another case of failure with update KB2952664 - Error Code 8004402F-screenshot-2015-07-09-11.08.21.png   Another case of failure with update KB2952664 - Error Code 8004402F-screenshot-2015-07-09-11.08.03.png   Another case of failure with update KB2952664 - Error Code 8004402F-screenshot-2015-07-09-11.07.49.png  
My System SpecsSystem Spec
11 Jul 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

For some reason all three files have unnecessary, and possible dangerous, User permissions granting limited access to any normal user account.

However, I don't believe that they would give rise to the errors we're seeing.
Let's see if the Event Logs give us a clue...



Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.

My System SpecsSystem Spec
.

11 Jul 2015   #14
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 

There is no save option in the File menu. When i click on Application, on the right panel is "save all events as"...should I use this option? Will that give you the information you need?

I should point out that since the update is now marked as "recommended" Windows has stopped trying to install it every night, however I'd still like to know what the heck is going on

Matt
My System SpecsSystem Spec
11 Jul 2015   #15
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 

I checked that option saved the logs as on screen by reopening the files, and yeah i guess it is. Attached are the logs.


Attached Files
File Type: zip Eventlogs.zip (5.82 MB, 1 views)
My System SpecsSystem Spec
11 Jul 2015   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There appear to be a number of disk-related errors in the system log - please run CHKDSK C: /R from an Elevated Command Prompt, and reboot to allow it to run - it will take a while!
My System SpecsSystem Spec
01 Aug 2015   #17
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 

OK, having come back from travels, I've noticed the update is marked as important again, so i'm back to the same problem. I will run the CHKDSK and get back to you. I didn't do it before I went away as it wasn't trying to install the update anymore, although I agree, disk-related errors are probably something I should look into in more detail!
My System SpecsSystem Spec
01 Aug 2015   #18
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 

I ran CHKDSK and here is the output from the EventViewer logs. It doesn't look like it did much.7



Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
Cleaning up instance tags for file 0x4a81f.
472320 file records processed. File verification completed.
1574 large file records processed. 0 bad file records processed. 0 EA records processed. 2481 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
588946 index entries processed. Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their original directory.
1 unindexed files scanned. Recovering orphaned file {CF020~1 (94226) into directory file 283060.
Recovering orphaned file {cf020cb5-5872-4262-b795-d7bce95ee58d} (94226) into directory file 283060.
0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
472320 file SDs/SIDs processed. Cleaning up 6194 unused index entries from index $SII of file 0x9.
Cleaning up 6194 unused index entries from index $SDH of file 0x9.
Cleaning up 6194 unused security descriptors.
Security descriptor verification completed.
58314 data files processed. CHKDSK is verifying Usn Journal...
35975160 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
472304 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
8882778 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

210006015 KB total disk space.
173614112 KB in 373003 files.
274964 KB in 58315 indexes.
0 KB in bad sectors.
585823 KB in use by the system.
65536 KB occupied by the log file.
35531116 KB available on disk.

4096 bytes in each allocation unit.
52501503 total allocation units on disk.
8882779 allocation units available on disk.

Internal Info:
00 35 07 00 e0 94 06 00 98 af 0a 00 00 00 00 00 .5..............
3c 04 00 00 b1 09 00 00 00 00 00 00 00 00 00 00 <...............
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
My System SpecsSystem Spec
01 Aug 2015   #19
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 

Update still failing with the same error code
My System SpecsSystem Spec
02 Aug 2015   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's nothing drastic in the CHKDSK results.

Try this...
Open an Elevated Command Prompt, and run the following command...

winmgmt /resetrepository

WAIT for it to complete, then reboot, and try Windows Update again.
My System SpecsSystem Spec
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