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Windows 7: Another case of failure with update KB2952664 - Error Code 8004402F

27 Jun 2015   #1
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 
Another case of failure with update KB2952664 - Error Code 8004402F

Hi, I am getting repeated failure of installation of the above package, necessary for the Windows 10 update next month. Every night the package tries to install, and then fails, reverting the changes and restarting a few times in the process. After Windows finally boots, in "Update History" it is shown as failed, however when I look at the list of installed updates it is there! But still regardless of this Windows Update tries to download and install.

What I have tried so far:

1) Uninstalling the update from Control Panel > Windows Update > List of Installed Updates
2) Uninstalling and re-installing .NET 4.5.2 (I saw this advice on a previous post)
3) After this Searching for updates again and installing

Unfortunately the same update failed and the same error code was reported.
I have downloaded the update file from Microsoft and was considering doing a manual install after uninstalling it again, but I'm not sure this is going to work, and it is frustrating seeing as the attempted install/failure/revert process takes about 30 mins. So I thought I would post here for help.

Here is a dropbox link to the CBS logs zip. (it's too large to attach)

https://www.dropbox.com/s/c4enq0gr4w96lae/CBS.zip?dl=0

In addition, here is a link to the C:\Windows\windowsupdate.log file should you require it:

https://www.dropbox.com/s/7gtr2l3fpv...pdate.log?dl=0

Any help would be gratefully received!

Thanks

Matt


My System SpecsSystem Spec
.
27 Jun 2015   #2
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 

In addition, here is a link to the C:\Windows\windowsupdate.log file should you require it:

https://www.dropbox.com/s/7gtr2l3fpv...pdate.log?dl=0
My System SpecsSystem Spec
30 Jun 2015   #3
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 

anyone?
My System SpecsSystem Spec
.

02 Jul 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This looks as if you have a hack installed to bypass the limitations on Group Policy in lower editions of Windows 7.
Code:
 Line 519536: 2015-06-27 15:57:54, Info                  CSI    00000503 [SR] Repairing 5 components
 Line 519537: 2015-06-27 15:57:54, Info                  CSI    00000504 [SR] Beginning Verify and Repair transaction
 Line 519540: 2015-06-27 15:57:54, Info                  CSI    00000506 [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 519543: 2015-06-27 15:57:54, Info                  CSI    00000508 [SR] Cannot repair member file [l:14{7}]"fde.dll" of Microsoft-Windows-fde, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 519546: 2015-06-27 15:57:54, Info                  CSI    0000050a [SR] Cannot repair member file [l:22{11}]"fdeploy.dll" of Microsoft-Windows-fdeploy, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 519549: 2015-06-27 15:57:54, Info                  CSI    0000050c [SR] Cannot repair member file [l:20{10}]"gptext.dll" of Microsoft-Windows-GroupPolicy-Gptext, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 519552: 2015-06-27 15:57:54, Info                  CSI    0000050e [SR] Cannot repair member file [l:20{10}]"gpedit.dll" of Microsoft-Windows-GroupPolicy-Admin-Gpedit, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
CheckSUR is clear.

I'll post a fix when I can get to it.
My System SpecsSystem Spec
02 Jul 2015   #5
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 

Brilliant, thanks for replying. I perhaps should have mentioned in the original post, that I previously followed the instructions here: How to Enable ‘Get Windows 10′ App icon in the Windows 7/8.1 taskbar? | Techdows to enable the Get Windows 10 App to display, which had been installed but wasn't showing. I expect this may have been the root of the problem, although since I'm sure the package in question was a requirement for the app to download in the first place, i'm not 100% sure

Matt
My System SpecsSystem Spec
04 Jul 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded afile - mk4aa.zip - to my OneDrive at Noel'sOneDrive

Please downloadand save it.
Right-click onthe saved file and select Extract all...

Change the targetto C:\ and click on Extract

Close all windows(it would be a good idea to print these instructions!)

Now reboot to theRepair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced BootMenu, at the top of which should be the option'Repair my Computer'

Pick that

You'll have tolog in with your username and password.

Pick the optionto use a Command Prompt
At the prompttype

DIR C:\mk4aa

hit the enter key- if you get a 'Not Found' error try

DIR D:\mk4aa

or

DIR E:\mk4aa


The drive letterin use when you find the folder will need to be substituted (for<drive>)into the following command...

XCOPY <drive>:\mk4aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPYP:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command(it should take almost no time) and when the prompt returns, type

EXIT

and hit the Enterkey to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt

then reboot andupload the new CBS.log file to your reply
My System SpecsSystem Spec
08 Jul 2015   #7
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 

Sorry for taking so long to reply, I was away on business.

I have followed the steps as described and attached to this post is the new cbs.log file.

I have not yet tried to reinstall the update.

Regards

Matt
My System SpecsSystem Spec
08 Jul 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The SFC scan is clear now .

Do a Check for Updates, then attempt to install only the oldest update found -
If it goes in OK, try the rest
If it fails, post the C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
08 Jul 2015   #9
mattking1984

Windows 7 Home Premium SP1 64Bit
 
 

The only update found was the one that is failing. And it failed again

As requested, windowsupdate.log attached.


Attached Files
File Type: log WindowsUpdate.log (1.38 MB, 1 views)
My System SpecsSystem Spec
08 Jul 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks like it may be a problem with permissions on the various Temp files that may be used by the installer.

Please open an elevated COmmand Prompt, and run the following commands:

CD %TEMP%
ICACLS %TEMP%
ICACLS C:\Windows\Temp
ICACLS %userprofile%\AppData\Local\Temp


Post the results...


Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.
My System SpecsSystem Spec
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