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Windows 7: Suddenly getting "Windows not genuine" error 0x8004fe22

27 Jun 2015   #1
RyanJLind

Windows 7 Home Premium x64
 
 
Suddenly getting "Windows not genuine" error 0x8004fe22

A few days ago I started getting repeated pop-ups that "This computer is not running genuine Windows" which is absurd of course since I purchase this copy of Windows in 2010 and have had no problems with it over the last 5 years.

Here is the WGA Thing with the CBS thing attached.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-82TM7-GBVXR-HFWQ8
Windows Product Key Hash: uLI+IutPt1kx7zqg7zgDJyIN8KE=
Windows Product ID: 00359-OEM-8702911-98617
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {89C7CE8F-8AAA-4FF1-9FDA-63440A318C37}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{89C7CE8F-8AAA-4FF1-9FDA-63440A318C37}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HFWQ8</PKey><PID>00359-OEM-8702911-98617</PID><PIDType>3</PIDType><SID>S-1-5-21-433977995-43391303-1779258024</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67X-UD3-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20120321000000.000000+000</Date></BIOS><HWID>CA690100018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-029-198617-02-1033-7601.0000-0812012
Installation ID: 000525418124611681444965200046550300611425849143252824
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HFWQ8
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 6/27/2015 6:08:17 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 6:21:2015 18:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAEAAAAEAAAAAQABAAEAln0888KGQtvWGmI9WJrSTsMHQjsucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  MSDM			GBT   		GBTUACPI
  ASPT			GBT   		PerfTune
  SSPT			GBT   		SsptHead
  EUDS			GBT   		
  MATS			GBT   		
  TAMG			GBT   		GBT   B0
  SSDT			INTEL		PPM RCM 
  MATS			GBT
It seems that I cannot attach the CBS.log because it is too big, but the errors are:

2015-06-27 18:13:35, Error CSI 00000341 (F) Unable to load manifest for component [ml:280{140},l:184{92}]"amd64_1447c3a7eb21d4e4a70401057a092b5a_31bf3856ad364e35_9.4.8112.16644_none_28857c8a58906943"[gle=0x80004005]
2015-06-27 18:13:35, Error CSI 00000342@2015/6/28:01:13:35.651 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2714): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
FileHashMismatch on resource [119]"\winsxs\manifests\amd64_1447c3a7eb21d4e4a70401057a092b5a_31bf3856ad364e35_9.4.8112.16644_none_28857 c8a58906943.manifest"[gle=0x80004005]


My System SpecsSystem Spec
.
28 Jun 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I don't think that the problem is related to the one from the CBS.log - but there are tools that can deal with it, which we'll get to later.

For the MGADiag problem...


Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.


REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}/S
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA}/S


Here are some instructions to make life easier

1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

2) To run the commands easier, highlight the block of commands, and right-click on thehighlight select Copy. In the CP Window, click on the black/white icon at top left select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.

3) To copy the results... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
28 Jun 2015   #3
RyanJLind

Windows 7 Home Premium x64
 
 

Thanks, Noel.

I should have mentioned, I saw those REG QUERIES in other topics on here that I searched, and for all three I just get:

ERROR: The system was unable to find the specified registry key or value.

I just tried again to confirm and yeah, it's the same. Screenshot attached.


Attached Thumbnails
Suddenly getting &quot;Windows not genuine&quot; error 0x8004fe22-reg-query.png  
My System SpecsSystem Spec
.

30 Jun 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's what I expected...

I've uploaded a file - sluicom64.zip - to myOneDrive at Noel's OneDrive
Please download and save it to your desktop.

Right-click on the saved file and select Extract all...
Save it to the default location

This should create a file sluicom64.reg

right-click on the file, and select Merge

Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.

Run another MGADiag report, and post the results.
My System SpecsSystem Spec
01 Jul 2015   #5
RyanJLind

Windows 7 Home Premium x64
 
 

Thanks for the help.

New MGADiag

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-82TM7-GBVXR-HFWQ8
Windows Product Key Hash: uLI+IutPt1kx7zqg7zgDJyIN8KE=
Windows Product ID: 00359-OEM-8702911-98617
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {89C7CE8F-8AAA-4FF1-9FDA-63440A318C37}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{89C7CE8F-8AAA-4FF1-9FDA-63440A318C37}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HFWQ8</PKey><PID>00359-OEM-8702911-98617</PID><PIDType>3</PIDType><SID>S-1-5-21-433977995-43391303-1779258024</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67X-UD3-B3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20120321000000.000000+000</Date></BIOS><HWID>CA690100018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-029-198617-02-1033-7601.0000-0812012
Installation ID: 000525418124611681444965200046550300611425849143252824
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HFWQ8
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/1/2015 9:32:25 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:29:2015 00:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAEAAAAEAAAAAQABAAEAln0888KGQtvWGmI9WJrSTsMHQjsucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  MSDM			GBT   		GBTUACPI
  ASPT			GBT   		PerfTune
  SSPT			GBT   		SsptHead
  EUDS			GBT   		
  MATS			GBT   		
  TAMG			GBT   		GBT   B0
  SSDT			INTEL		PPM RCM 
  MATS			GBT
My System SpecsSystem Spec
01 Jul 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks fixed to me

You can confirm it by going to www.microsoft.com/genuine/validate using Internet Explorer - it should pass.
If not, post back with a new MGADiag report.
My System SpecsSystem Spec
01 Jul 2015   #7
RyanJLind

Windows 7 Home Premium x64
 
 

You're the best, thank you.

It actually failed at first, but then I ran "activate windows" from the start menu, and activated it (again,) and then it was successful. And now when I go to that link it says it's genuine (which is correct.)

Thank you so much!
My System SpecsSystem Spec
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 Suddenly getting "Windows not genuine" error 0x8004fe22




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