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Windows 7: Norton 360 goes awol after window update

28 Jun 2015   #1
Megacycle

Window 7 Pro x64
 
 
Norton 360 goes awol after window update

It seems every time I update windows I then have trouble with Norton 360 and it has to be removed and reinstalled.
The last time after several updates being installed if I open a window for Norton they are "completely Transparent" so I could not see any controls, and then it would report Norton has stopped working.
After an hour of on-line help from a Norton representative we got nowhere and I ended up restoring a Norton ghost image to put the computer right.
I have attached the list of updates in case anyone can identify one that could cause this problem.




Attached Thumbnails
Norton 360 goes awol after window update-capture-updates.png  
My System SpecsSystem Spec
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28 Jun 2015   #2
jamis

Windows 7 Home Premium 64 bit SP1
 
 

KB2952664? It's caused problems of different sorts for quite a few. I have W7 HP X64 and NIS with no issues on updates. I have all of the W10 preparation updates hidden though. I'm wondering if the W10 prep. updates are messing up your Norton360.
My System SpecsSystem Spec
28 Jun 2015   #3
Megacycle

Window 7 Pro x64
 
 

Thanks for that.
If I get brave enough I might try doing one at a time and see how it goes without KB2952664.
Its just a pain when it goes wrong.
My System SpecsSystem Spec
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02 Jul 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Pleasefollow the WindowsUpdate Posting Instructions and postthe requested data



If thefile is too large (8MB compressed), remove the older CBSPersist cab files untilthe final file is below the limit - you can always post them separately afterzipping them. (the forum doesn't allow the upload of bare CAB files, for anumber of reasons)



Pleasealso post the C:\Windows\windowsudpate.log file

My System SpecsSystem Spec
02 Jul 2015   #5
NortonSupport

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Megacycle View Post
It seems every time I update windows I then have trouble with Norton 360 and it has to be removed and reinstalled.
The last time after several updates being installed if I open a window for Norton they are "completely Transparent" so I could not see any controls, and then it would report Norton has stopped working.
After an hour of on-line help from a Norton representative we got nowhere and I ended up restoring a Norton ghost image to put the computer right.
I have attached the list of updates in case anyone can identify one that could cause this problem.
Hi,

Sorry to hear that. Norton might be corrupted during update, can you please reinstall Norton and see if that helps?

Praveen
Norton Support.
My System SpecsSystem Spec
02 Jul 2015   #6
Megacycle

Window 7 Pro x64
 
 

Hi Praveen
I had someone from Norton Support try that remotely
He removed Norton 360 and the file that he downloaded to re-install also had a transparent window so he could not see anything to click on.
So after over an hour of trying to fix it I decided it was a windows issue thanked the gentleman for his help and restored my computer using Norton Ghost which takes an image once a week so I just lost the previous week emails etc.
Still trying to get the nerve to do one at a time updates to see what happens.
My System SpecsSystem Spec
03 Jul 2015   #7
NortonSupport

Windows 7 Ultimate x64
 
 

Hi,

Great! If you ever need any help with Norton, you can always contact us.
Thanks for you patience!

Praveen
Norton Support.
My System SpecsSystem Spec
03 Jul 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Umm... errrr... I think he was trying to say that Norton support FAILED (again) to solve what should have been a simple problem?

I may be wrong - it's fairly late on a Friday night after all
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 Norton 360 goes awol after window update




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