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Windows 7: Copy of Windows not genuine, Build 7601

29 Jun 2015   #1
tzxlyd

Windows 7, 64 bit Home Premium.
 
 
Copy of Windows not genuine, Build 7601

Dear Sir/Madame,
I have been reading through the posts and I believe some of the responses to this problem may be able to assist me with my issue. I was having blue screen problems (actually they are still happening) with my computer that I have owned for a couple 2-3 years now. I did not know what was causing this problem as it initially began very infrequently. The computer would flash a blue screen and then say it is dumping data, etc. -- eventually the computer would restart with no problem. I may have seen this 3- 4 times about a year ago but about 2 months ago it began happening all the time. So I decided to do a complete factory reset and that appeared to fix the problem or so I thought. Well the computer crashed again and then increased like before to where it happened every time a webpage hung up. I then contacted a company to service my computer online -- for now I will not mention the company but they use teamviewer to diagnose and repair computers. They worked on my computer for several hours and contacted me to tell me it was fixed -- that I had some corrupted drivers from a virus. They assured me it was fixed but within a couple of hours while I was running a Webroot scan the computer crashed and I could see the messages scrolling down the screen saying replacing security ID with a particular what I believed to be register address. It did this overnight as there was no response to ctrl alt del and when it stopped there was nothing -- I powered it off and I initially got a message saying there is no operating system. I contacted the company the next day and spoke to the technician -- my computer would only load in safe mode and the only thing I could get it to do was try to restore to a previous day. After 2-3 attempts I was able to get the restore to work after about 12 hours. The next work day I contacted the company and let them know it was restored and they began working on it -- this is when I first got the message that my copy of windows was not genuine. The company supposedly worked on it daily with no success until I became frustrated with them on 6/26/15 -- 15 days after my first contact with them. I have been able to download then install all of the drivers for my computer as I thought it may be a driver issue but that did no good. I am stumped because I do not know exactly what they did to my computer as there was never a report provided to me from them and now I cannot do anything in normal mode. I know they ran Auslogics, Malwarebytes, CCleaner, Super Antispyware, Driver Toolkit Installer and setup, Hitman Pro, KMS Auto Easy and Revo Uninstaller because they left all of the trial copies on the computer. They just basically ran these tools over and over again without trying anything differently. I am in safe mode now trying to resolve this problem. HELP!!!!!!!


Code:
Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->

 
Validation Code: 50
Cached Online Validation Code: N/A, hr = 
0x8007043c
Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
Windows 
Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
Windows Product ID: 
00359-OEM-8992687-00016
Windows Product ID Type: 2
Windows License Type: 
OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: 
{310FBAA9-B50C-41F0-BE0B-EA6F8A6B24B1}(3)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Home Premium
Architecture: 
0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002

 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet 
Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download 
unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: 
Allowed
Initialize and script ActiveX controls not marked as safe: 
Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

 
File Scan Data-->
File Mismatch: 
C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{310FBAA9-B50C-41F0-BE0B-EA6F8A6B24B1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-3549424268-3764646569-3515888721</SID><SYSTEM><Manufacturer>Sony 
Corporation</Manufacturer><Model>SVE15115FXS</Model></SYSTEM><BIOS><Manufacturer>Insyde 
Corp.</Manufacturer><Version>R0170E5</Version><SMBIOSVersion 
major="2" 
minor="7"/><Date>20120323000000.000000+000</Date></BIOS><HWID>26F93C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central 
Standard 
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


 
Spsys.log Content: 0x80070002

 
Licensing Data-->
On a computer running Microsoft Windows non-core 
edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 
0x8007043C 

 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not 
Registered - 0x80040154
Admin Service: Not Registered - 
0x80040154
HealthStatus Bitmask Output:

 

HWID Data-->
HWID Hash Current: 
LAAAAAEAAQABAAEAAAAAAAAAAwABAAEAonYendLWsrBWqBBMFOgkwb6/lmM=

 
OEM Activation 1.0 Data-->
N/A

 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 

  ACPI Table Name OEMID Value OEMTableID Value
  
APIC   Sony  VAIO
  
FACP   Sony  VAIO
  
HPET   Sony  VAIO
  
BOOT   Sony  VAIO
  
MCFG   Sony  VAIO
  
WDAT   Sony  VAIO
  
UEFI   Sony  VAIO
  
ASF!   Sony  VAIO
  
SLIC   Sony  VAIO
  
SSDT   Sony  VAIO
  
ASPT   Sony  VAIO
  
FPDT   Sony  VAIO
  
SSDT   Sony  VAIO
  
SSDT   Sony  VAIO

My computer blue screened before I was able to finish my text so I had to restart computer and re-run this report. I better send now before it crashes again.


My System SpecsSystem Spec
.
29 Jun 2015   #2
tzxlyd

Windows 7, 64 bit Home Premium.
 
 

I am not sure that the diagnostic report was done correctly so I am re-submitting.

Code:
 

 
Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->

 
Validation Code: 50
Cached Online Validation Code: N/A, hr = 
0x8007043c
Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
Windows 
Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
Windows Product ID: 
00359-OEM-8992687-00016
Windows Product ID Type: 2
Windows License Type: 
OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: 
{310FBAA9-B50C-41F0-BE0B-EA6F8A6B24B1}(3)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Home Premium
Architecture: 
0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002

 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet 
Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download 
unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: 
Allowed
Initialize and script ActiveX controls not marked as safe: 
Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

 
File Scan Data-->
File Mismatch: 
C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{310FBAA9-B50C-41F0-BE0B-EA6F8A6B24B1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-3549424268-3764646569-3515888721</SID><SYSTEM><Manufacturer>Sony 
Corporation</Manufacturer><Model>SVE15115FXS</Model></SYSTEM><BIOS><Manufacturer>Insyde 
Corp.</Manufacturer><Version>R0170E5</Version><SMBIOSVersion 
major="2" 
minor="7"/><Date>20120323000000.000000+000</Date></BIOS><HWID>26F93C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central 
Standard 
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


 
Spsys.log Content: 0x80070002

 
Licensing Data-->
On a computer running Microsoft Windows non-core 
edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 
0x8007043C 

 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not 
Registered - 0x80040154
Admin Service: Not Registered - 
0x80040154
HealthStatus Bitmask Output:

 

HWID Data-->
HWID Hash Current: 
LAAAAAEAAQABAAEAAAAAAAAAAwABAAEAonYendLWsrBWqBBMFOgkwb6/lmM=

 
OEM Activation 1.0 Data-->
N/A

 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 

  ACPI Table Name OEMID Value OEMTableID Value
  
APIC   Sony  VAIO
  
FACP   Sony  VAIO
  
HPET   Sony  VAIO
  
BOOT   Sony  VAIO
  
MCFG   Sony  VAIO
  
WDAT   Sony  VAIO
  
UEFI   Sony  VAIO
  
ASF!   Sony  VAIO
  
SLIC   Sony  VAIO
  
SSDT   Sony  VAIO
  
ASPT   Sony  VAIO
  
FPDT   Sony  VAIO
  
SSDT   Sony  VAIO
  
SSDT   Sony  VAIO
My System SpecsSystem Spec
29 Jun 2015   #3
tzxlyd

Windows 7, 64 bit Home Premium.
 
 

I looked at the diagnostic report and wanted to inform you that the product code in the report is not the product code on the COA sticker on my pc. I do not know if that is because the company attempting to repair my computer ran the KMS that I see in my shortcuts to fix the Windows not genuine issue but it was not installed by me. I do not remember it being on the computer when they initially said it had been fixed either so I believe it was done recently in an attempt to fix the not genuine problem. I recall there was a discussion with one of the numerous persons attempting to correct this problem and he was just trying to remove the message whether it actually was a permanent fix or not. I did not think about the KMS install on my computer until I saw the discrepancy between the product keys in the diagnostic report.
My System SpecsSystem Spec
.

30 Jun 2015   #4
carwiz

Windows 7 Pro-x64
 
 

You must be patient as we have a limited number of volunteers that can decode the report. With the holiday weekend coming up, it could get lonely here.

I've posted a help request for this thread and reported the other as a duplicate.
My System SpecsSystem Spec
30 Jun 2015   #5
tzxlyd

Windows 7, 64 bit Home Premium.
 
 

Ok. Thank you Carwiz for the response and I understand about limited resources. If you read the thread you know I have been very patient as the company that wasted more than 2 weeks with this would attest if asked. I just wanted to make sure I had properly submitted the thread since my own frustration with trying to figure out what could have caused this is increasing daily.
My System SpecsSystem Spec
30 Jun 2015   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by tzxlyd View Post
KMS Auto Easy
This is a big red flag, no reputable company would use such a tool.


Quote   Quote: Originally Posted by tzxlyd View Post
My computer blue screened
That info may be useful as well, can you post the zip file that this creates.

Additional information is required.

1. Download this file to your desktop or other convenient location,

download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
30 Jun 2015   #7
tzxlyd

Windows 7, 64 bit Home Premium.
 
 

Derekimo,
Here is the zip file you requested.


Attached Files
File Type: zip KEVIN-VAIO-Tue_06_30_2015_205150_68.zip (135.0 KB, 9 views)
My System SpecsSystem Spec
30 Jun 2015   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by tzxlyd View Post
Derekimo,
Here is the zip file you requested.
Thanks. Looks like running all those cleaning tools removed everything, no dump files, no error reports, no events in event viewer.

That was a dead end on that info, hold off running any cleaners while you're getting help, that info could prove useful.
My System SpecsSystem Spec
30 Jun 2015   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Very strange log. Lots of things missing plus strange results.

I do believe it could of been run in Safe Mode which will not show the things needed.

The installation media could be corrupt.

I agree Derek KMS Auto Easy is scary.

Other than a Clean Install and proper activation I no of know way to fix this system. That is what I would do if it was my computer.
My System SpecsSystem Spec
30 Jun 2015   #10
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by tzxlyd View Post
I looked at the diagnostic report and wanted to inform you that the product code in the report is not the product code on the COA sticker on my pc.
That is normal if you've never reinstalled your OS, that is the factory key in the report that is used on mass installs.

The one on the COA is specific to your computer and is there in case you need to reinstall.

The one in the report cannot be used for re-installation.
My System SpecsSystem Spec
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