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Windows 7: Windows update error code 80073712

29 Jun 2015   #1
atorres888

Windows 7 Home Premium 64bit
 
 
Windows update error code 80073712

Hi,

I am not able to check for updates.

When I attempted to run SFC, I got a message "Windows Resource Protection could not perform
the requested operation".

Please help!

Attachment 364331


My System SpecsSystem Spec
.
02 Jul 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This is likely te source of your problem...
Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
... from the CheckSUR.log file.

Your CBS data is very old- the latest date in the log file is 18 May!!


Open Event Viewer

click on theWindows logs entry in the left pane to expand it.

Now click on theApplication entry - wait while it loads.

Click on 'File'in the menu bar and select Save...

Save the file asAppevt.evtx

Repeat for theSystem log

then zip both,and upload them.

My System SpecsSystem Spec
02 Jul 2015   #3
atorres888

Windows 7 Home Premium 64bit
 
 

Thanks for getting back to me so quickly!

When I clicked on File in Event Viewer menu bar, it did not give me a save option, so I had to right-click on the Application and System logs.

Attachment 364575

Attachment 364576
My System SpecsSystem Spec
.

22 Jul 2015   #4
atorres888

Windows 7 Home Premium 64bit
 
 

Did I follow your last instructions correctly? Any progress with my issue?
My System SpecsSystem Spec
28 Jul 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - been offline for a while and I'm catching up - you're still on my ToDo list!
My System SpecsSystem Spec
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