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Windows 7: windows 7 update errors 80280007 and 490

30 Jun 2015   #1
hectorp212

windows 7
 
 
windows 7 update errors 80280007 and 490

recently cleaned up tons of viruses on my moms laptop and now cant install service pack 1 or connect to things like windows fix it. I have tried the suggested actions. SFC scan now shows no corrupt files but still cant download service pack 1. still can't connect to certain antivirus sites. some microsoft pages dont load. but most other internet works


My System SpecsSystem Spec
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02 Jul 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's only one relatively minor error in your CheckSUR log -
Code:
Seconds executed: 420
 Found 1 errors
  CBS MUM Missing Total count: 1
Unavailable repair files:
 servicing\packages\Package_for_KB977165_RTM~31bf3856ad364e35~x86~~6.1.2.0.mum
 servicing\packages\Package_for_KB977165_RTM~31bf3856ad364e35~x86~~6.1.2.0.cat
An earlier run of SFC shows the following error...
Code:
 Line 11022: 2015-06-30 17:07:33, Info                  CSI    0000053a [SR] Repairing 1 components
 Line 11023: 2015-06-30 17:07:33, Info                  CSI    0000053b [SR] Beginning Verify and Repair transaction
 Line 11026: 2015-06-30 17:07:33, Info                  CSI    0000053d [SR] Cannot repair member file [l:20{10}]"JNWDRV.dll" of Microsoft-Windows-TabletPC-JournalNoteWriter, Version = 6.1.7600.16988, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
... but the last one is clear of errors, although it appears to be incomplete.

You have a very high number of POQs in the log - which may be the result of corruptions elsewhere.

I'll post a fix for the CheckSUR errors later, and we'll see what happens then.
My System SpecsSystem Spec
02 Jul 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - hp2aa.zip - to my OneDrive at Noel's OneDrive

Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder hp2aa in the same place.

Open this folder- there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder

C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
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08 Jul 2015   #4
hectorp212

windows 7
 
 

thanks for your help so far. I didn't get an email for the last post you did so sorry for the wait. heres the log
My System SpecsSystem Spec
08 Jul 2015   #5
hectorp212

windows 7
 
 

i just ran the windows update to see if it would go through. the service pack 1 was the only update and when I tried to run it I got a blue screen saying Bad Pool Caller
My System SpecsSystem Spec
Reply

 windows 7 update errors 80280007 and 490




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