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Windows 7: Update 3033929 not installing, error code 80073712

30 Jun 2015   #1
sfwalker

Windows 7 Home Premium 64bit
 
 
Update 3033929 not installing, error code 80073712

Hello,

Auto Windows updates had stopped working. Found and ran the System Update Readiness Tool and it successfully made several updates but failed to update 3033929. Attempted second time with same result. Ran the sfc /scannow and produced the CBS.log file. I zipped it up but the compressed file is still 48MB so I didn't attach it. Realized reading other posts that I could use .rar also, so now have attached the CBS.rar

Thank you.




Attached Thumbnails
Update 3033929 not installing, error code 80073712-80073712.png  
Attached Files
File Type: log CheckSUR.log (12.8 KB, 3 views)
File Type: log CheckSUR.persist.log (65.4 KB, 1 views)
File Type: txt MGADiag063015.txt (5.8 KB, 5 views)
My System SpecsSystem Spec
.
02 Jul 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have bitflips in the registry


I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or OneDrive) and post a link.


You may need to think about checking your hardware - specifically the RAM and the HD - for problems, as this sort of error is usually caused by failing RAM of HD controller.
My System SpecsSystem Spec
02 Jul 2015   #3
sfwalker

Windows 7 Home Premium 64bit
 
 

Hi Noel, thank you so much for looking at my issues. I've upload the Components file to my dropbox, here is the link;
https://www.dropbox.com/s/nnawhoxzb7...NENTS.rar?dl=0

I did add extra RAM to my machine a few months ago so maybe that is the source of the problem. I've removed it for now. Before doing so I did check the RAM using a repair disk tool but it didn't discover any errors. Is there some other test option you would recommend? My machine is 3ish years old maybe the original RAM is failing.

update: I found a tool that was recommended for testing RAM. No individual errors were found testing only the original RAM in 11 passes. So presumably the new RAM is the problem and with it removed whatever fixes are made should stick.
My System SpecsSystem Spec
.

04 Jul 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - here's the first-pass repair...

I've uploaded a file - sfwaa.zip - to my OneDrive at Noel's OneDrive

Please download and save it to your desktop.
Right-click on the file and select Extract All, andsave to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
 
IF EXIST   C:\Windows\System32\config\COMPONENTS.OLD1   DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN   C:\Windows\System32\config\COMPONENTS   COMPONENTS.OLD1
COPY   "%userprofile%\desktop\wfire\COMPONENTS"    C:\Windows\System32\config
  
.
If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
04 Jul 2015   #5
sfwalker

Windows 7 Home Premium 64bit
 
 

Ugh, I received an error with the REN command. "The process cannot access the file because it is being used by another process."
My System SpecsSystem Spec
04 Jul 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - boot to Safe Mode, and try it there.
My System SpecsSystem Spec
05 Jul 2015   #7
sfwalker

Windows 7 Home Premium 64bit
 
 

Was able to complete in safe mode, attached are the latest checkSUR logs. One note on following the instructions, you told me to download the sfwaa.zip but the cmd line instructions were to COPY from the sfire folder. I downloaded the sfwaa and then changed the cmd to copy from sfwaa folder.

Thank you again for all your help.


Attached Files
File Type: log CheckSUR.log (8.7 KB, 3 views)
File Type: log CheckSUR.persist.log (74.1 KB, 1 views)
My System SpecsSystem Spec
05 Jul 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's the summary...
Code:
Summary:
Seconds executed: 941
 Found 17 errors
  CSI Could Not Open file Total count: 1
  CSI Manifest Missing Total count: 4
  CSI Missing Deployment Key Total count: 4
  CSI Missing Identity Total count: 1
  CSI Replacement File: CreateFile Failed Total count: 17
  CSI Payload File Missing Total count: 7
We're down to just the one bitflip now...
Code:
(f) CSI Missing Identity 0x00000000 identity amd64_cbb293ac7ba93c42c2294c6289c9ccd7_31bf3856ad364e35_11.29600.17126_none_25b47d5793304484
I'll work on that, and then we can start bringing the other errors under control

Back soon.
My System SpecsSystem Spec
10 Jul 2015   #9
sfwalker

Windows 7 Home Premium 64bit
 
 

Hi Noel, just want to check this is still in your queue? I'm happy to wait if so, know you are helping a lot people. Very appreciative of the help you've already provided.
My System SpecsSystem Spec
11 Jul 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that - hectic week!

OK - I think I have the bitflip fixed now.


I've uploaded a file - sfwab.zip - to my OneDrive at Noel's OneDrive

Please download and save it to your desktop.

Right-click on the file and select Extract All, andsave to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
 
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS   COMPONENTS.OLD1
COPY  "%userprofile%\desktop\sfwab\COMPONENTS" C:\Windows\System32\config
 
.

If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
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