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Windows 7: KB2604121+KB2468871 update failure+ SFC /scannow failure to repair

11 Aug 2015   #31
hopeithelps

Windows 7 Home Premium 32bit service pack 1
 
 

Stopped at the first hurdle: reboot and F8 as usual brings up list of disks.
Without giving full details:---

HDD: an old Seagate; HDD: another old Seagate; HDD: 3m-WDC WD640 .... OS7 system;
CDROM: 3s-PIONEER DVD-RW DVR-21 .... OS7 .iso;
USB: WD My Passport 0740 1022; USB WD Virtual CD 0740 1022;
USB: WD SES Device; IDE: Initio A:WDC WD640.....

Thinking maybe there was an Advanced Boot menu beyond this, I restarted and F8'ed past the Boot up menu but no go as you no doubt would know.

No 'Repair your computer' unless it's in any way connected to the Virtual CD? The My Passport disk is password protected, not opening at startup: whether that accounts for the Virtual CD listing I'm too ignorant to know.


My System SpecsSystem Spec
.
11 Aug 2015   #32
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - you'll have to creates a Repair disk then...
System Repair Disc - Create
My System SpecsSystem Spec
12 Aug 2015   #33
hopeithelps

Windows 7 Home Premium 32bit service pack 1
 
 

Hi NoelDP back yet again,

I've gone back to your penultimate instruction: I had left the iso Windows 7 +SP1 DVD in the player. This resulted in F8 producing my boot options, 'Esc' for default boot plus F8 produced the Advanced boot - but no Repair Disk.
However removing the DVD and repeating the process did produce the required option.

The result of the Command Prompt was as follows:

Deployment Image Servicing and Management tool
Version: 6.1.7601.17514
Image Version: 6.1.7601.18489
The scratch directory size might be insufficient to perform this operation. This can cause unexpected behaviour.
Use the /ScratchDir option to point to a folder with sufficient scratch space. The recommended size is at least 1024 MB.
Reverting pending actions from the image ---
The operation completed. Any revert of pending actions will be attempted after reboot.
The operation completed successfully.

I'm certain this will make more sense to you than it does to me.
My System SpecsSystem Spec
.

12 Aug 2015   #34
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try again, using this command instead.

DISM /Image:D:\ /Scratch-Dir:D\ /Cleanup-Image /RevertPendingActions


Change D to which ever drive letter has the windows folder, it will most likely be as before but its best to double check.
My System SpecsSystem Spec
12 Aug 2015   #35
hopeithelps

Windows 7 Home Premium 32bit service pack 1
 
 

Assuming by windows folder you either mean the system file or the OS7 installation, the drive is C:

I repeated initial DIR C:\

then

DISM /Image:C:\ /Scratch-Dir:C\ /Cleanup-Image /RevertPendingActions

resulted in

Error: 87 The scratch-dir option is unknown.
For more information refer to the help by running DISM.exe /?_
The DISM log file can be found at X:\Windows\Logs\DOSM\dism.log
My System SpecsSystem Spec
12 Aug 2015   #36
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You MUST check the existence of your usual files in the target drive - most times the C: drive is not the correct one for accessing the Windows drive from the RE.
My System SpecsSystem Spec
12 Aug 2015   #37
hopeithelps

Windows 7 Home Premium 32bit service pack 1
 
 

NoelDP,

You underestimate my ignorance and decrepitude (age 77): I 'googled' UAC but RE? Religious Education?????

Which drive should be the target drive? My Windows 7 SP1 is on drive C:, the Windows 7 SP1 derived from the iso file is on E: which is a Pioneer CD DVD player/recorder.

All other disks are devoted to storage and backups.

If I'm to check for usual files in the target drive can you give any guidance which it might be?
My System SpecsSystem Spec
13 Aug 2015   #38
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

RE= Repair Environment
99% if Windows installations see the 'native' drive as C:
The Repair environment may see it as C: (say 30%) D50%) E: (10%) or an even higher letter.
The RE re-enumerates the drives in a different way to the native Windows install, since it actually boots a different operating system to the main one. This is why you have to check the drive letter when you access the RE and use that letter there, rather than the 'normal' C:
My System SpecsSystem Spec
13 Aug 2015   #39
hopeithelps

Windows 7 Home Premium 32bit service pack 1
 
 

Apologies if I'm slow to understand, but how do I recognise which drive is used by the RE?

On drive C: there is a file which is new to me $Windows.~WS date modified 05.08 is that what I'm looking for?

There are also 4 files with complex mixtures of numerals and lower case letters, modified 20.07 which I assume originated with Ashray of Microsoft since that was the date he was 'messing' with things: each of these registers as empty.

There are also 3 similar empty files on my drive G: but dated 05.08 and 08.08.
My System SpecsSystem Spec
13 Aug 2015   #40
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

$Windows.~WS is probably the beginning of the WIndows 10 upgrade download

If you boot to the RE and look for that you can try using one of these commands until you find it...

DIR C:\$W*.*
DIR D:\$W*.*
DIR E:\$W*.*
etc.

Hopefully one will find it - if not, then try adding /h to the end of the line, with a space in front - this tells the system to look for hidden items.
My System SpecsSystem Spec
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 KB2604121+KB2468871 update failure+ SFC /scannow failure to repair




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