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Windows 7: Windows update Error codes 800736B3 and 9C57

23 Aug 2015   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

All I can think of is to attempt to remove the affected files - which may be leftovers.
We'll do one as a test, then follow with the other two if it works
Open an Elevated COmmand Prompt, and run the following commands:

Code:
TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /A
ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /grant Administrators:(F)
REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1 
 
.
Then run CheckSUR again and post the result.


My System SpecsSystem Spec
.
23 Aug 2015   #22
divaesque

Windows 7 64 bit
 
 

Not sure why I'm getting error messages.

C:\Users\Sharon>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_S
P1~31bf3856ad364e35~amd64~~6.1.1.0.* /A
ERROR: The current logged on user does not have administrative privileges.

C:\Users\Sharon>ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~3
1bf3856ad364e35~amd64~~6.1.1.0.* /grant AdministratorsF)
C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~
6.1.1.0.cat: Access is denied.
Successfully processed 0 files; Failed processing 1 files

C:\Users\Sharon>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf
3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
Access is denied.
My System SpecsSystem Spec
24 Aug 2015   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You're not using an Elevated Command Prompt...
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
.

24 Aug 2015   #24
divaesque

Windows 7 64 bit
 
 

C:\windows\system32>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB27325
00_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /A

INFO: There are no files (or folders) found with the specified pattern.

C:\windows\system32>ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_S
P1~31bf3856ad364e35~amd64~~6.1.1.0.* /grant AdministratorsF)
C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~
6.1.1.0.cat: Access is denied.
Successfully processed 0 files; Failed processing 1 files

C:\windows\system32>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~
31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
Access is denied.
My System SpecsSystem Spec
25 Aug 2015   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Odd - let's try this...

Open an Elevated Command Prompt, and run the following commands...

DIR C:\Windows\servicing\Packages\Package_for_KB2732500*.*
DIR C:\Windows\servicing\Packages\Package_for_KB2732500*.* /h

post the resuls
My System SpecsSystem Spec
25 Aug 2015   #26
divaesque

Windows 7 64 bit
 
 

C:\windows\system32>DIR C:\Windows\servicing\Packages\Package_for_KB2732500*.*
Volume in drive C has no label.
Volume Serial Number is 7AFE-D6C6

Directory of C:\Windows\servicing\Packages

07/06/2012 08:57 AM 7,679 Package_for_KB2732500_SP1~31bf3856ad364e3
5~amd64~~6.1.1.0.cat
07/06/2012 08:27 AM 1,927 Package_for_KB2732500_SP1~31bf3856ad364e3
5~amd64~~6.1.1.0.mum
09/11/2012 10:38 AM 7,702 Package_for_KB2732500_SP1~31bf3856ad364e3
5~amd64~~6.1.2.0.cat
09/11/2012 10:33 AM 1,930 Package_for_KB2732500_SP1~31bf3856ad364e3
5~amd64~~6.1.2.0.mum
07/06/2012 08:57 AM 7,702 Package_for_KB2732500~31bf3856ad364e35~am
d64~~6.1.1.0.cat
07/06/2012 08:27 AM 2,638 Package_for_KB2732500~31bf3856ad364e35~am
d64~~6.1.1.0.mum
09/11/2012 10:38 AM 7,702 Package_for_KB2732500~31bf3856ad364e35~am
d64~~6.1.2.0.cat
09/11/2012 10:33 AM 2,641 Package_for_KB2732500~31bf3856ad364e35~am
d64~~6.1.2.0.mum
8 File(s) 39,921 bytes
0 Dir(s) 374,146,641,920 bytes free

C:\windows\system32>DIR C:\Windows\servicing\Packages\Package_for_KB2732500*.* /
h
Invalid switch - "h".

C:\windows\system32>
My System SpecsSystem Spec
26 Aug 2015   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The files are definitely there, then - Ah- for whatever reason, the TAKEOWN command doesn't like the asterisk (*) as a wild card

so we'll have to do the ownership transfer specifically...
Code:
TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /A
ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /grant Administrators:(F)
REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1 
 
.
My System SpecsSystem Spec
26 Aug 2015   #28
divaesque

Windows 7 64 bit
 
 

C:\windows\system32>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB27325
00_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /A

SUCCESS: The file (or folder): "C:\Windows\servicing\Packages\Package_for_KB2732
500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat" now owned by the administrators gro
up.

C:\windows\system32>ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_S
P1~31bf3856ad364e35~amd64~~6.1.1.0.cat /grant AdministratorsF)
processed file: C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856
ad364e35~amd64~~6.1.1.0.cat
Successfully processed 1 files; Failed processing 0 files

C:\windows\system32>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~
31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
Access is denied.

C:\windows\system32>
My System SpecsSystem Spec
27 Aug 2015   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Interesting - perhaps the file is too corrupt, or perhaps Windows has it open.

Please run a CHKDSK /F from an Elevated Command prompt - reboot when requested, then try the last command again.
If it still fails, try the last command again while in Safe Mode.
My System SpecsSystem Spec
28 Aug 2015   #30
divaesque

Windows 7 64 bit
 
 

Thinking I did something wrong. Was not able to run elevated command prompt as administrator in safe mode, but while it safe mode I did run command as instructed and received:

C:\Users\Sharon>C:\windows\system32>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
'C:\windows\system32' is not recognized as an internal or external command, operable program or batch file.
My System SpecsSystem Spec
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 Windows update Error codes 800736B3 and 9C57




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