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Windows 7: Windows update Error codes 800736B3 and 9C57

14 Sep 2015   #31
divaesque

Windows 7 64 bit
 
 

Hey there! Any more thoughts on this one or is it time for me to reset it back to factory settings?


My System SpecsSystem Spec
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19 Sep 2015   #32
divaesque

Windows 7 64 bit
 
 

Any new thoughts on this issue? Thanks!
My System SpecsSystem Spec
20 Sep 2015   #33
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that - too many threads!

The only thing I can think of is that Windows is attempting to read the file and preventing access - try it again while in Safe Mode.
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20 Sep 2015   #34
divaesque

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Sorry about that - too many threads!

The only thing I can think of is that Windows is attempting to read the file and preventing access - try it again while in Safe Mode.

I wasn't able to run elevated command prompt as administrator in safe mode. What did I do wrong?
My System SpecsSystem Spec
21 Sep 2015   #35
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
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23 Sep 2015   #36
divaesque

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
I figured out what I did wrong. I booted in safe mode with command prompt instead of simply safe mode. Sorry, stupid mistake. Live and learn.

When I ran the elevated command prompt I got invalid argument for KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

I'll try again tomorrow with fresh eyes.
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25 Sep 2015   #37
divaesque

Windows 7 64 bit
 
 

I ran CHKDSK /F and the last command in the elevated command prompt (for realz!) normally and in safe mode and received the same error message. Access is denied.
C:\windows\system32>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~
31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
Access is denied.
My System SpecsSystem Spec
27 Sep 2015   #38
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have to run the proper ICACLS command first - see my post #27
My System SpecsSystem Spec
29 Sep 2015   #39
divaesque

Windows 7 64 bit
 
 

In Safe Mode I opened Elevated Command Prompt with networking so I could better read the code you posted. Tried several times, same error message. I also could not tell if there was a space in "AICACLS" so I tried both ways.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Sharon>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_S
P1~31bf3856ad364e35~amd64~~6.1.1.0.* /AICACLS C:\Windows\servicing\Packages\Pack
age_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /grant AdministratorsF
)REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~am
d64~~6.1.1.0.cat xxxx.old1
ERROR: Invalid argument/option - '/AICACLS'.
Type "TAKEOWN /?" for usage.

C:\Users\Sharon>

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Sharon>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_S
P1~31bf3856ad364e35~amd64~~6.1.1.0.* /A ICACLS C:\Windows\servicing\Packages\Pac
kage_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /grant Administrators
F)REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e~amd
64~~6.1.1.0.cat xxxx.old1
ERROR: Invalid argument/option - 'ICACLS'.
Type "TAKEOWN /?" for usage.

C:\Users\Sharon>
My System SpecsSystem Spec
30 Sep 2015   #40
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

for some reason your copy/paste is ignoring the line-breaks in the code - resulting in the errors you see.
try this instead...
Code:
TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /A

ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /grant Administrators:(F)

REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1 

.
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 Windows update Error codes 800736B3 and 9C57




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