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Windows 7: KB3058515 fails w/ code 80073712

04 Jul 2015   #1
bru

Win 7 Home Premium x64
 
 
KB3058515 fails w/ code 80073712

I have a lightly used Win 7 laptop. And I really do mean lightly used. For the past year or so it gets turned on every month or two, I do updates, surf the internet a bit and shut it down.

Doing the June updates KB3058515 failed to install. This is Cumulative Security Update for Internet Explorer 9... The error code is 80073712.

I see reports of problems with this update but mostly for the IE11 version. Some report it does get installed but when I check About IE it shows Update KB3049563, which was from last month. Tried several troubleshooting steps including:

1.Windows Update Troubleshooter - could not fix problem x80073712
2.sfc /scannow Found problem files but cannot fix them. And this got interesting as I was not able to access the cbs.logs. I get "access denied" which seems odd.
3. I tried to update to IE10 or IE11 using WU and both fail. I tried manually downloading/installing IE11 and it fails to install.
4. I uninstalled/reinstalled IE9 through Windows Features.
5. Did a system restore to last month. Reinstalled given updates and KB3058515 still fails.
6. Made sure I had installed every update, I had hidden a few over the years but now every update except Skype and one other (see below) is installed.
7. Check Disk for error.

I think that summarizes what I have tried. Many of the steps were done several times.

I am tempted to just wait until next month to see if that update will install because I think the only thing available otherwise is to do a system repair. But I am concerned about the error which seems to point to a problem with WU but other updates were able to be installed so it is somewhat working. Any thoughts?

I also had a failure with KB3068708 which is an optional update that replaced another problematic update. It also fails with the same error code 80073712.


My System SpecsSystem Spec
.
04 Jul 2015   #2
UsernameIssues

W7 Pro SP1 64bit
 
 

Hide KB3068708.

Uninstall KB3022345 (if you have it).
Start > View Installed Updates > search for KB3022345.

The follow the steps outlined here:
Windows Update Posting Instructions

Notice that step 4 says to copy the CBS log (that is because it is always in use - thus access denied).
My System SpecsSystem Spec
04 Jul 2015   #3
bru

Win 7 Home Premium x64
 
 

KB3022345 was never installed. Seeing there were problems when it was released I hid it. Now it doesn't show at all. I think it was replaced by KB3068708, which I also had not planned to install. But when I had the probem with KB3058515 I figured I would install everything to see if it made any difference. It didn't and KB3068708 failed. I have hidden KB3068708.

Regarding this issue:

KB3058515 fails. I can't install either IE10 or IE11 because of it. IE9 is not secure without the update. I ran the SURT, it said it installed successfully. KB3058515 still fails.

Error(s) found:
Code 80073712

I did create a .zip file of the CBS folder but it says its 98mb which is too large to attach. Even just doing the CBS notepad file inside it makes the .zip file 16mb. Have I done something wrong?

edit: I went ahead and attached checkSUR.log as I saw others included that.


Attached Files
File Type: log CheckSUR.log (2.3 KB, 3 views)
My System SpecsSystem Spec
.

04 Jul 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error list from the CheckSUR log -
Code:
Summary:
Seconds executed: 1172
 Found 5 errors
  CSI Manifest Failed Catalog Check Total count: 5
Unavailable repair files:
 winsxs\manifests\x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.4.8112.20758_none_559f819a0a0ff6db.manifest
 winsxs\manifests\wow64_microsoft-windows-mediafoundation_31bf3856ad364e35_6.1.7601.22948_none_0546fc1670f460ce.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.20758_none_053d557a3663fe5c.manifest
 winsxs\manifests\amd64_microsoft-windows-js-debuggeride_31bf3856ad364e35_9.4.8112.16644_none_af83da6fd166184f.manifest
 winsxs\manifests\x86_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22948_none_c9b70152efe1f7d6.manifest
I'll post a fix protocol when I can - probably tomorrow...
My System SpecsSystem Spec
04 Jul 2015   #5
bru

Win 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Here's the error list from the CheckSUR log -

I'll post a fix protocol when I can - probably tomorrow...
I had seen those entries. Will be ready whenever you post the fix. Thank you.
My System SpecsSystem Spec
05 Jul 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - bruaa.zip - to my OneDrive at Noel's OneDrive

Please downloadand save it.

Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder bruaa in the same place.

Open this folder- there should be one folder inside it (Manifests)

Copy the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)



Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
05 Jul 2015   #7
bru

Win 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
I've attached the two requested logs. Looks to me as if the files were repaired. Have not done anything more, will await your directions.

Note: When I first followed your instructions there was no Winsxs/Manifests folder here C:\Windows\Temp\CheckSur\Winsxs\Manifests so I placed the .manifest files directly inside CheckSUR. Ran the tool and could see the file errors still existed but now C:\Windows\Temp\CheckSur\Winsxs\Manifests
was there so I placed the .manifest files inside and reran CheckSUR. I think that is why CheckSUR.persist.log has two different time entries.


Attached Files
File Type: log CheckSUR.log (2.9 KB, 2 views)
File Type: log CheckSUR.persist.log (5.2 KB, 1 views)
My System SpecsSystem Spec
05 Jul 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yep - CheckSUR is happy now
Code:
Summary:
Seconds executed: 841
 Found 5 errors
 Fixed 5 errors
  CSI Manifest Failed Catalog Check Total count: 5
  Fixed: CSI Manifest Failed Catalog Check.  Total count: 5
Please run SFC /SCANNOW again, and post the new CBS.log file (compressed!)
My System SpecsSystem Spec
05 Jul 2015   #9
bru

Win 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please run SFC /SCANNOW again, and post the new CBS.log file (compressed!)
SFC comes up clean. CBS folder is still too large to attach even when zipped. Inside it are 5 Cabinet Files labeled Cbspersist_20150 with different 9 digit numbers starting with "704". Together those 5 add up to over 16MB. Without them the rest of the folder is tiny as it contains 4 items, all Text Documents, CBS, FilterList, CheckSUR and CheckSUR.persist. The latter two have been provided above and have not changed.

Should I delete the 5 Cabinet Files and then copy/zip/attach CBS folder?


Attached Images
KB3058515 fails w/ code 80073712-sfc.png 
My System SpecsSystem Spec
05 Jul 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I really need only the CBS.log and the latest CBSPersist cab file
However, since SFC is also happy, we can try Windows Update now.
Do a Check for Updates, and attempt to install ONLY the latest update found - if it goes OK, try the rest.
If it fails, post the new C:\Windows\windowsupdate.log file.
My System SpecsSystem Spec
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