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Windows 7: Windows not genuine help

09 Jul 2015   #21
MikeFG

Windows7 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Those all look normal to me - maybe I'd better check my reasoning...

Please run the following command, and post the results...

Code:
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_6bda1ba56135c536bd4f3ea28f4e2f9d_31bf3856ad364e35_6.1.7601.18526_none_eb5d63bf00622eef"
 
.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Si
deBySide\Winners\amd64_6bda1ba56135c536bd4f3ea28f4e2f9d_31bf3856ad364e35_6.1.760
1.18526_none_eb5d63bf00622eef"
ERROR: The system was unable to find the specified registry key or value.

Good or bad? lol

If you post back tomorrow, I won't be able to respond until Saturday evening. Have a great day!


My System SpecsSystem Spec
.
10 Jul 2015   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...just as well - it's going to take me until then to wade through my backlog, and work out what I'm doing wrong here!
My System SpecsSystem Spec
11 Jul 2015   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I think I was right the first time

Please open an ELevated Command Prompt, and run the following commands...

REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_none_bedf38e7613bbfd6\6.1" /V 6.1.7601.18648
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_none_62c09d63a8de4ea0\6.1" /V 6.1.7601.18648

Close the window, reboot, and run a new CheckSUR scan.
post the CheckSUR.log file
My System SpecsSystem Spec
.

13 Jul 2015   #24
MikeFG

Windows7 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I think I was right the first time

Please open an ELevated Command Prompt, and run the following commands...

REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_none_bedf38e7613bbfd6\6.1" /V 6.1.7601.18648
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_none_62c09d63a8de4ea0\6.1" /V 6.1.7601.18648

Close the window, reboot, and run a new CheckSUR scan.
post the CheckSUR.log file
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-07-13 21:12

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2204
No errors detected

If you need additional logs you can pick them up here:

https://onedrive.live.com/redir?resi...t=folder%2ccab
My System SpecsSystem Spec
14 Jul 2015   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That cleared that up (at last!)
So - let's check SFC again, and see whether anything needs doing there - Please run SFC /SCANNOW again, and post the new CBS.log file.
My System SpecsSystem Spec
14 Jul 2015   #26
MikeFG

Windows7 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
That cleared that up (at last!)
So - let's check SFC again, and see whether anything needs doing there - Please run SFC /SCANNOW again, and post the new CBS.log file.
Here you go. What do you think? getting close?

Microsoft services
My System SpecsSystem Spec
15 Jul 2015   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFC is clear, but you have multiple errors of this kind in the background data...

Code:
2015-07-14 16:16:07, Info                  CBS    Appl: Evaluating package applicability for package Package_56_for_KB3037574~31bf3856ad364e35~amd64~~6.1.1.0, applicable state: Absent
2015-07-14 16:16:07, Info                  CBS    Plan: Skipping package since its start state and target state are both absent for package: Package_56_for_KB3037574~31bf3856ad364e35~amd64~~6.1.1.0, current: Absent, pending: Default, start: Absent, applicable: Absent, targeted: Absent, limit: Installed
2015-07-14 16:16:07, Info                  CBS    Perf: Resolve chain started.
2015-07-14 16:16:07, Info                  CSI    0000000b@2015/7/14:20:16:07.972 CSI Transaction @0x311be0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [79]"TI1.30457457_3698765779:2/Package_for_KB3037574~31bf3856ad364e35~amd64~~6.1.1.0"

2015-07-14 16:16:08, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x800706f7 - RPC_X_BAD_STUB_DATA]
I can't find much data on it

Try Windows Update anyhow - do a Check for Updates, and attempt to install ONLY the oldest found update.
If it goes in OK, try the rest.
If it fails, post the C:\Windows\windowsudpate.log file.
My System SpecsSystem Spec
15 Jul 2015   #28
MikeFG

Windows7 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
SFC is clear, but you have multiple errors of this kind in the background data...

Code:
2015-07-14 16:16:07, Info                  CBS    Appl: Evaluating package applicability for package Package_56_for_KB3037574~31bf3856ad364e35~amd64~~6.1.1.0, applicable state: Absent
2015-07-14 16:16:07, Info                  CBS    Plan: Skipping package since its start state and target state are both absent for package: Package_56_for_KB3037574~31bf3856ad364e35~amd64~~6.1.1.0, current: Absent, pending: Default, start: Absent, applicable: Absent, targeted: Absent, limit: Installed
2015-07-14 16:16:07, Info                  CBS    Perf: Resolve chain started.
2015-07-14 16:16:07, Info                  CSI    0000000b@2015/7/14:20:16:07.972 CSI Transaction @0x311be0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [79]"TI1.30457457_3698765779:2/Package_for_KB3037574~31bf3856ad364e35~amd64~~6.1.1.0"

2015-07-14 16:16:08, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x800706f7 - RPC_X_BAD_STUB_DATA]
I can't find much data on it

Try Windows Update anyhow - do a Check for Updates, and attempt to install ONLY the oldest found update.
If it goes in OK, try the rest.
If it fails, post the C:\Windows\windowsudpate.log file.
Ok will try it tonight when I get home. Should I try to validate first?
My System SpecsSystem Spec
15 Jul 2015   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Why not? - post a new MGADiag report, as well.
My System SpecsSystem Spec
15 Jul 2015   #30
MikeFG

Windows7 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Why not? - post a new MGADiag report, as well.
Ok updates did not work. Ran another SFC /SCANNOW just for the heck of it.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC /SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log


Here are all the logs and the MGADiag report Microsoft services
My System SpecsSystem Spec
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