OS reinstalled, no sign of 'use automated phone system to activate'


  1. Posts : 3
    Windows 7 Home Premium 64 bit
       #1

    OS reinstalled, no sign of 'use automated phone system to activate'


    My OS was re-installed recently following a corruption issue. The activation message appeared today asking for the product key. Since the OS was installed by a nearby repair shop, I would have thought they would activate my OS for me.

    As such, I don't have the key, and looking at alternate methods of activation hasn't helped. The Microsoft site tells me to 'use automated phone system to activate', but when I click on the 'Activate Windows Now' button, it doesn't give me that option.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85372
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {93F6905A-D038-4F9A-9AF1-8E72BD561E57}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160316-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{93F6905A-D038-4F9A-9AF1-8E72BD561E57}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85372</PID><PIDType>5</PIDType><SID>S-1-5-21-3431432668-3181740881-488199849</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>SVE1511A1EW</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>R0180E5</Version><SMBIOSVersion major="2" minor="7"/><Date>20120424000000.000000+000</Date></BIOS><HWID>E2923A07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-2057-7600.0000-1682017
    Installation ID: 005192762573407533487284182614484762566885369036479973
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Initial grace period
    Time remaining: 36120 minute(s) (25 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 24/06/2017 17:12:50
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:22:2017 00:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAEAAQACAAAAAwABAAEAln3UA5nzNDKysKw7dr8agExYmJAShcotriQucw==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			Sony		VAIO
      FACP			Sony		VAIO
      HPET			Sony		VAIO
      BOOT			Sony		VAIO
      MCFG			Sony		VAIO
      WDAT			Sony		VAIO
      UEFI			Sony		VAIO
      ASF!			Sony		VAIO
      SLIC			Sony		VAIO
      SSDT			Sony		VAIO
      ASPT			Sony		VAIO
      FPDT			Sony		VAIO
      SSDT			Sony		VAIO
      SSDT			Sony		VAIO
      My Computer


  2. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #2

    Please disregard. The product key in question was on the bottom of my PC
      My Computer


  3. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #3

    I did take a look at you log.
    The product key the repair shop used was a Microsoft default key and will never activate.

    Home Premium – RHPQ2-RMFJH-74XYM-BH4JX-XM76F

    I have no idea why a shop would do that when the proper key is on your Microsoft sticker.

    Jack
      My Computer


  4. Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    Yeah, they did it before when my old hard drive died a sudden death.
      My Computer


 

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