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Windows 7: error code 9c57 when installing IE11

09 Jul 2015   #1
moccie

Windows 7 x64
 
 
error code 9c57 when installing IE11

Hi seven forum members,

i'm having a problem while installing ie11,
the error code is 9c57 when installing ie11 only.

but when i update via windows update i get the error:
9c59

My cbs log's are included, if someone can help me out it would be much appreciated.

Greetings,

I cant upload the attachment it's too big, so i uploaded it on my own site.

http://electraboiler.nl/CBS.rar

Hicham Tghanimt


My System SpecsSystem Spec
.
11 Jul 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your SFC log is interesting - something had ripped out WIndwos Defender (or MSE?) by the roots, instead of just switching it off.

The remaining errors after SFC had fixed those, are caused by KB3022345, and can be ignored - although KB3068708 will update that one, and cause the same errors in a higher version number.
If you want to clear those errors, uninstall KB3022345, and hide both that, and KB3068708 so that they don't reinstall until MS gets around to fixing the errors.


The background CBS data gives some interesting errors, which I don't recall seeing before...
Code:
2015-05-16 19:57:10, Info                  CBS    Failed to open online software key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info                  CBS    Failed to get SOFTWARE registry key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info                  CBS    SQM: Failed to get SOFTWARE key from session. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info                  CBS    Warning: Failed to apply SQM sample policy for package: Package_7_for_KB2506014~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info                  CBS    Failed to open online package store: Packages\Package_7_for_KB2506014~31bf3856ad364e35~amd64~~6.1.1.0. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info                  CBS    Failed to get key for store object type: 2 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
I'm unclear as to exactly what is write-protected (file system or registry)

Let's start with the obvious and easy - the file system

Please open an Elevated Command Prompt, and run the following commands

ATTRIB C:\Windows\System32\config\COMPONENTS
ATTRIB -R C:\Windows\System32\config\COMPONENTS
ATTRIB C:\Windows\Servicing\Packages\Package_7_for_KB2506014~31bf3856ad364e35~amd64*.*
ATTRIB -R C:\Windows\Servicing\Packages /S

post the results


Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.
My System SpecsSystem Spec
11 Jul 2015   #3
moccie

Windows 7 x64
 
 

Code:
C:\Windows\system32>ATTRIB C:\Windows\System32\config\COMPONENTS
A            C:\Windows\System32\config\components

C:\Windows\system32>ATTRIB -R C:\Windows\System32\config\COMPONENTS

C:\Windows\system32>ATTRIB C:\Windows\Servicing\Packages\Package_7_for_KB2506014
~31bf3856ad364e35~amd64*.*
A            C:\Windows\Servicing\Packages\Package_7_for_KB2506014~31bf3856ad364
e35~amd64~~6.1.1.0.cat
A            C:\Windows\Servicing\Packages\Package_7_for_KB2506014~31bf3856ad364
e35~amd64~~6.1.1.0.mum

C:\Windows\system32>ATTRIB -R C:\Windows\Servicing\Packages /S
Bestand niet gevonden - C:\Windows\Servicing\Packages
It say's in the end, file not found. My registry is ownend by trustedinstaller, maybe that's the problem?
My System SpecsSystem Spec
.

11 Jul 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If the Packages folder really is missing, then your only option is either a repair install (which I suspect may fail) or a clean install.
Look for it in Windows Explorer - does it exist at all?
My System SpecsSystem Spec
11 Jul 2015   #5
moccie

Windows 7 x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
If the Packages folder really is missing, then your only option is either a repair install (which I suspect may fail) or a clean install.
Look for it in Windows Explorer - does it exist at all?
When i don't use /s

it say's acces denied, maybe that's why.
My System SpecsSystem Spec
11 Jul 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

ICACLS giving an Access Denied error almost certainly means corruption of a fairly high order.
With luck, a CHKDSK will fix that.


Click on Start > All Programs > Accessories

Right-click onthe Command Prompt entry

Select Run as Administrator and accept the UAC prompt- the Elevated Command Prompt window should pop up.

At the Commandprompt, type

CHKDSK C: /R

and hit the Enter key.

You will be toldthat the drive is locked, and the CHKDSK will run at the next boot - hit the Ykey, and then reboot.

The CHKDSK willtake a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should bootnormally (possibly after a secondauto-reboot) - then run SFC /SCANNOW and CheckSUR again - post the new results, as well as the results of a new set of ICACLS results.


My System SpecsSystem Spec
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