Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update: 800736B3 and 9C59

10 Jul 2015   #1
AnotherHal

Windows 7 Ultimate x64
 
 
Windows Update: 800736B3 and 9C59

I am trying to assist a friend in repairing their windows update problems. I've made progress- but I have 5 Important updates that refuse to install...

IE11 - 9C59
KB2937610 - 800736B3
KB2972211 - 800736B3
KB3032323 - 800736B3
KB2791765 - 800736B3

the SURT was run- and got most of the updates to work other than the ones shown above.
sfc /scannow said all files were fine.

SURT has been run 4 or so times- it's not shown any repairs after the first run... as I would expect.

I've looked through the log files, but I am not really sure what I am looking for to indicate what the problem is.

I have attempted to attach the CBS.Zip file but I got a 404 error each time I clicked "Upload". This must be due to the size of the file. Here is a onedrive link to the zip file.


My System SpecsSystem Spec
.
11 Jul 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The upload is 8 times larger than the forum's 8MB size limit on Zip/RAR files - which is why it wouldn't upload here

Your first run of CheckSUR had the following summary...
Quote:
Summary:
Seconds executed: 1046
Found 31 errors
CSI C Mark Deployment Missing Total count: 31
The next was clear of errors - how did you go about fixing the C Mark errors, since CheckSUR wasn't able to do it?

The CBS.log file shows the expected errors for the updates (apart from the IE one)
e.g.

Code:
2015-07-10 12:40:38, Info                  CBS    Appl: Evaluating package applicability for package Package_2_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0, applicable state: Installed
2015-07-10 12:40:38, Info                  CBS    Plan: Package: Package_2_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed
2015-07-10 12:40:38, Error                 CSI    0000002c@2015/7/10:16:40:38.687 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null)
[gle=0x80004005]
2015-07-10 12:40:38, Error                 CSI    0000002d (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #630188# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
[gle=0x800736b3]
2015-07-10 12:40:38, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_79cc1bf455dd56703d940a275924c112_31bf3856ad364e35_6.1.7601.22195_none_015b15d745c7b295 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to get Transaction State for package: Package_2_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0, update: 2753842-3_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to populate updates for package: Package_2_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to add package to execution for package:Package_2_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CBS    Failed to process component watch list. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-07-10 12:40:38, Info                  CSI    0000002e@2015/7/10:16:40:38.762 CSI Transaction @0x116ada0 destroyed
2015-07-10 12:40:38, Info                  CBS    Perf: InstallUninstallChain complete.
This looks to me as if the install is actually stuck in a pending state, and you need to roll it back...


This is the command to run when booted offline at a Repair Environment command prompt

dism.exe /image:C:\ /cleanup-image /revertpendingactions

This is supposed to revert all pended updates, and hopefully allow the system to start again - assuming it works, do another Check for Updates before attempting to install the updates again.
My System SpecsSystem Spec
11 Jul 2015   #3
AnotherHal

Windows 7 Ultimate x64
 
 

I did nothing to fix the C Mark Errors specifically- It turned out that the drive had been swapped out, and the new one needed the updated Intel RST drivers.... once I updated them, the majority of the problems went away.


Can I run the dism.exe from a booted command prompt or does it have to be at the Repair Environment one? I am not local to the PC and working on it via TeamViewer... Otherwise I will need to talk them through it.
My System SpecsSystem Spec
.

11 Jul 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It has to be the repair environment - either the built-in one, or from a repair disk. It's the only way to start DISM with the necessary access and permissions.
My System SpecsSystem Spec
11 Jul 2015   #5
AnotherHal

Windows 7 Ultimate x64
 
 

I guess I get to talk them through it... wish me luck
My System SpecsSystem Spec
11 Jul 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good luck!
My System SpecsSystem Spec
Reply

 Windows Update: 800736B3 and 9C59




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Update Error 800736B3
Okay I currently have the CBS file compressing but here's the basic rundown of my problem: Updates fail to install and gives me error code 800736B3, no matter how I try to install them, one at a time, all at once, on shutdown, while computer is running, etc. It has continually asked me to run...
Windows Updates & Activation
Windows 7/64 Home Premium Update errors 9C59 & 800736B3
Hi, I tried a lot of things trying to resolve this issue but nothing worked. I finally follow the procedure described on this forum, in the hope someone here can help. I activated the Administrateur account (my system is in French) and ran the CheckSUR and Windows Update from this account as...
Windows Updates & Activation
Windows Update: error 800736B3 with .NET 3.5.1 patch
I have been stuck with this error for a bit and would like to get rid of the .NET 3.5.1 patch notices. CBS log attached for review. Thanks for the help.
Windows Updates & Activation
Windows Update: error 800736B3
Hi I have problems with Windows Update, it does not install updates. I have run SURT and SFC Scan. Logs enclosed. Many thanks for your help!
Windows Updates & Activation
Windows 7 Fail to Update: Code 800736B3
Windows 7 Fail to Update: Code 800736B3 - Getting error on update CBS
Windows Updates & Activation
Multi error updating win 7 home 64bit: 800736B3 + 9C59
When updating windows following errors occur: 800736B3 9C59 Already tried to Fixit by microsoft Option three on http://www.sevenforums.com/tutorials/91738-windows-update-reset.html Didn't help: windows 7 still not updating.
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:40.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App