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Windows 7: Windows Update Error 80073712

13 Jul 2015   #1
HeresJohnny

Windows 7 Ultimate x64
 
 
Windows Update Error 80073712

Hello,

I'm hoping this awesome community might help me fix some Windows Update Errors that have been plaguing me for several months. There are 5 updates which will never install, Error Code is 80073712. I've run the Update Readiness tool and sfc to no avail. My restart button has the little "Updates" icon overlay, though restarting never resolves anything and it always comes back afterwards.

Log files are included, although for now I have not included some .cab files which blew up the zip file out of proportions.

Thanks in advance and here's hoping!


My System SpecsSystem Spec
.
13 Jul 2015   #2
HeresJohnny

Windows 7 Ultimate x64
 
 

I've gone ahead and ran SFCfix as well, logs attached.


Attached Files
File Type: zip WindowsUpdate.zip (139.5 KB, 0 views)
File Type: zip SFCFix.zip (1.0 KB, 2 views)
My System SpecsSystem Spec
13 Jul 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the CheckSUR error-list...
Code:
Summary:
Seconds executed: 1892
 Found 53 errors
  CSI Manifest All Zeros Total count: 19
  CBS MUM Corrupt Total count: 17
  CBS Catalog Corrupt Total count: 17

Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22865_none_bc58d57e2180f1a9.manifest
	winsxs\manifests\amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.1.7601.22865_none_db2d6cbf926fa61e.manifest
	winsxs\manifests\amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.22865_none_9947cb03ac99f6cf.manifest
	winsxs\manifests\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.22865_none_2232b15bd174e7d7.manifest
	winsxs\manifests\amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.22865_none_45515d17e0b272fe.manifest
	winsxs\manifests\amd64_microsoft-windows-security-pku2u_31bf3856ad364e35_6.1.7601.22865_none_dcea5432ce5ca3ce.manifest
	winsxs\manifests\amd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7601.18658_none_44d58f30c78a0621.manifest
	winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22865_none_8090cafa8527b9c7.manifest
	winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22865_de-de_0f8f4de69ae33e0e.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22865_de-de_3c317e44d7a22e68.manifest
	winsxs\manifests\amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22865_de-de_1a4900dde0db9074.manifest
	winsxs\manifests\amd64_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.22865_none_35f835686c8c6b2c.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22843_none_04d8a9f28ca1b0ac.manifest
	winsxs\manifests\amd64_microsoft-windows-msauditevtlog_31bf3856ad364e35_6.1.7601.22865_none_25bcfa3aa85257c2.manifest
	winsxs\manifests\amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.1.7601.22865_en-us_b88023df89c149d3.manifest
	winsxs\manifests\amd64_microsoft-windows-security-pku2u_31bf3856ad364e35_6.1.7601.18658_none_dc6e864bb53436f1.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22865_en-us_e522543dc6803a2d.manifest
	winsxs\manifests\amd64_microsoft-windows-c..ityclient.resources_31bf3856ad364e35_6.1.7601.22865_en-us_c339d6d6cfb99c39.manifest
	winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18637_none_045ddc5573785d26.manifest
	servicing\packages\Package_103_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_103_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_104_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_104_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_105_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_105_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_106_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_106_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_109_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_109_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_110_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_110_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_111_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_111_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_112_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_112_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_50_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_50_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_51_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_51_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_52_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_52_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_53_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_53_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_58_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_58_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_78_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_78_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_83_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_83_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_for_KB3011780_SP1~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_for_KB3011780_SP1~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
	servicing\packages\Package_for_KB3011780~31bf3856ad364e35~amd64~~6.1.1.5.mum
I'll post a fix protocol when I can get to it! - looks like they all came from a single update anyhow.
My System SpecsSystem Spec
.

13 Jul 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - hjyaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder hjyaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
14 Jul 2015   #5
HeresJohnny

Windows 7 Ultimate x64
 
 

Firstly, let me thank you so much for your help! Secondly, new logs are attached.


Attached Files
File Type: zip CheckSUR.zip (13.3 KB, 1 views)
My System SpecsSystem Spec
14 Jul 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is happy now...
Code:
Summary:
Seconds executed: 981
 Found 1 errors
 Fixed 1 errors
  CSI F Mark Missing Total count: 1
  Fixed: CSI F Mark Missing.  Total count: 1
Please run another SFC /SCANNOW, and post the new CBS.log file (compressed!) - and we'll see if there's anything more we need to do before attempting Windows Update again
My System SpecsSystem Spec
14 Jul 2015   #7
HeresJohnny

Windows 7 Ultimate x64
 
 

CBS.log attached, thanks again!
My System SpecsSystem Spec
14 Jul 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great! - the only errors in the SFC scan are these...
Code:
	Line 80094: 2015-07-14 20:37:06, Info                  CSI    0000040f [SR] Repairing 2 components
	Line 80095: 2015-07-14 20:37:06, Info                  CSI    00000410 [SR] Beginning Verify and Repair transaction
	Line 80098: 2015-07-14 20:37:06, Info                  CSI    00000412 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 80101: 2015-07-14 20:37:06, Info                  CSI    00000414 [SR] Repairing corrupted file [ml:520{260},l:56{28}]"\??\C:\Windows\Help\mui\0409"\[l:22{11}]"diskmgt.CHM" from store
... One is fixed, seemingly, and according to MS, the other can be ignored.

Do a Check for Updates - attempt to install ONLY the oldest update found.
If it goes in OK, try the rest.
If it fails, post the C:Windows\windowsupdate.log file
My System SpecsSystem Spec
16 Jul 2015   #9
HeresJohnny

Windows 7 Ultimate x64
 
 

I ran WU, 3 of 5 updates went through and 2 gave errors. However, after a restart WU detects no new updates available which is now as it should be.

I'm going to mark this as solved and thank you again for your swift and professional help!
My System SpecsSystem Spec
16 Jul 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by HeresJohnny View Post
I ran WU, 3 of 5 updates went through and 2 gave errors. However, after a restart WU detects no new updates available which is now as it should be.

I'm going to mark this as solved and thank you again for your swift and professional help!
Thankd for the compliment! Good luck.
My System SpecsSystem Spec
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