Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update patch failed

17 Jul 2015   #11
SevenOfNine

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I can't actually see any significant errors in any of the uploaded files.

Which update was it that 'disappeared'? - it may simply be that it was an older one that has been superceded and is now irrelevant.
It is KB3067505. It was part of patch Tuesday (2015/07), but it failed to install. Then it immediately disappeared from the list of available updates.

It's like Windows Update thinks it was installed, but it was not.


My System SpecsSystem Spec
.
17 Jul 2015   #12
SevenOfNine

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by MeOnMine View Post
Maybe open Installed Updates and do a search for that KB3067505.
It may have already installed.
Good idea. It's definitely not installed according to a search of Installed Updates.

Quote:
The patch is for Remote access, were you remotely logged in when the patch was applied.
Great question. The answer is "no".
My System SpecsSystem Spec
17 Jul 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - it looks almost as if the download failed.

Please open an Elevated Command Prompt, and run the following command - post the results.

DIR C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486cf0b5a9


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
.

17 Jul 2015   #14
SevenOfNine

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Hmmm - it looks almost as if the download failed.

Please open an Elevated Command Prompt, and run the following command - post the results.

DIR C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486cf0b5a9
Thanks again for all your help!

Here's a dir and a dir /a/s of that folder:

C:\>DIR C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486cf0b5a9

Directory of C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486cf0b5a9

07/15/2015 12:11 AM <DIR> .
07/15/2015 12:11 AM <DIR> ..
07/15/2015 12:10 AM <DIR> amd64_microsoft-windows-smbminirdr_31bf38
56ad364e35_6.1.7601.18909_none_ddc734d267b06a63
0 File(s) 0 bytes
3 Dir(s)

C:\>DIR C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486cf0b5a9 /a/s

Directory of C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486cf0b5a9

07/15/2015 12:11 AM <DIR> .
07/15/2015 12:11 AM <DIR> ..
07/15/2015 12:10 AM <DIR> amd64_microsoft-windows-smbminirdr_31bf38
56ad364e35_6.1.7601.18909_none_ddc734d267b06a63
0 File(s) 0 bytes

Directory of C:\windows\SoftwareDistribution\Download\a608878bd782d0ad446d9f486
cf0b5a9\amd64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7601.18909_none_
ddc734d267b06a63

07/15/2015 12:10 AM <DIR> .
07/15/2015 12:10 AM <DIR> ..
06/27/2015 09:46 AM 159,232 mrxsmb.sys
1 File(s) 159,232 bytes

Total Files Listed:
1 File(s) 159,232 bytes
5 Dir(s)
My System SpecsSystem Spec
17 Jul 2015   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Thanks for going the extra step!

That looks normal to me - the file size is correct, at least, as are the folder and file names.

I don't really know what to recommend, apart from a full reset of WU.
Windows Update - Reset
My System SpecsSystem Spec
17 Jul 2015   #16
SevenOfNine

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Thanks for going the extra step!
You bet. Thanks for looking it over!

Quote:
That looks normal to me - the file size is correct, at least, as are the folder and file names.

I don't really know what to recommend, apart from a full reset of WU.
Windows Update - Reset
I'd hate to do a full reset of WU, but it may be necessary.

The only thing that was unusual, is that when he was downloading/installing the Patch Tuesday updates, he would click the left shift key once every few minutes to keep the screen saver from coming on. At one point, the Sticky Keys notification came up (it comes up when you press the left shift keys a few times), and he dismissed that notification. I can't imagine that would cause a problem... what do you think?

I noticed in the uploaded log files that there were quite a few errors. Searching for 'fail' or 'error' in those logs comes up with plenty of hits. Is that normal?

BTW, what tool/editor did you use to view the logs?
My System SpecsSystem Spec
17 Jul 2015   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I can't see that causing a problem either.
There's no real drawbacks to a full reset of Windows Update, apart from a lengthy period on the first Check for updates afterwards.
Yes, you lose the Update History, but you still have all updates installed, and listed in the Install Updates listing.
My System SpecsSystem Spec
17 Jul 2015   #18
NoN

Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
 
 

Quote   Quote: Originally Posted by SevenOfNine View Post
Quote   Quote: Originally Posted by NoelDP View Post
I can't actually see any significant errors in any of the uploaded files.

Which update was it that 'disappeared'? - it may simply be that it was an older one that has been superceded and is now irrelevant.
It is KB3067505. It was part of patch Tuesday (2015/07), but it failed to install. Then it immediately disappeared from the list of available updates.

It's like Windows Update thinks it was installed, but it was not.
You could have a look in C:\System32\drivers if those SMB .sys files exist

It is rated Important and i doubt Windows Update skip that security update that easily.

Also try as stand-alone installer HERE, it will tell you if it has already been installed.

It doesn't fix the Windows Update prob, though! But worth a try before a reset.


Attached Images
Windows Update patch failed-capture2.png 
My System SpecsSystem Spec
17 Jul 2015   #19
SevenOfNine

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by NoN View Post
You could have a look in C:\System32\drivers if those SMB .sys files exist

It is rated Important and i doubt Windows Update skip that security update that easily.
Thanks for posting the file details!

The version of the SMD Minirdr installed is 6.1.7601.18912, which appears to be an old version, based on the file details you provided.

The fact that Windows Update cannot figure this out and update the driver is most concerning.
My System SpecsSystem Spec
17 Jul 2015   #20
SevenOfNine

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by SevenOfNine View Post
Quote   Quote: Originally Posted by NoN View Post
You could have a look in C:\System32\drivers if those SMB .sys files exist

It is rated Important and i doubt Windows Update skip that security update that easily.
Thanks for posting the file details!

The version of the SMD Minirdr installed is 6.1.7601.18912, which appears to be an old version, based on the file details you provided.

The fact that Windows Update cannot figure this out and update the driver is most concerning.
I noticed that the timestamp of the driver is a bit curious.

If I'm converting international date formats correctly, your driver is version 6.1.7601.23115, dated July 1, 2015 at 6:55pm.

The driver on the system showing the problem is version 6.1.7601.18912, dated July 1 2015 at 12:27pm.

I can't imagine that Windows Update only looks at timestamps and ignores version numbers, but given that the dates are identical (albeit with different times), it makes me wonder.

If anyone else can post version info and date/timestamps for mrxsmb.sys, that would be most helpful.

The system with the problem is running Win7 SP1 64-bit. What is the system running from which you generated that screenshot?
My System SpecsSystem Spec
Reply

 Windows Update patch failed




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
nvidia driver update failed in windows update
Hiya, just a while I ago I tried to install the NVidia driver update in my windows update but it says it failed after trying to install. Was wondering could this corrupt my video card driver or registery or can anything be done to make this error like it never happened before? Currently I'm using a...
Windows Updates & Activation
Windows Update: error 800736B3 with .NET 3.5.1 patch
I have been stuck with this error for a bit and would like to get rid of the .NET 3.5.1 patch notices. CBS log attached for review. Thanks for the help.
Windows Updates & Activation
Windows update not working since last patch tuesday
Hi I've had issues trying to install all of last Tuesday's updates, some of the updates refuse to install & some change the boot drive from C to D & Windows automatic repair wont fix the issue. Now I have issues with Windows update, it just keeps reporting an error that Microsoft's Fix It...
Windows Updates & Activation
Many failed update on history windows failed to configure startup
I have been receiving many failed updates, and i have tried methods like using the troubleshooting method to fix it. I have also tried downloading the updates from Microsoft center which still doesn't work as it stated as "ungenuine update"... I have been getting windows failure to update during...
Windows Updates & Activation
Windows 7 update failed and laptop won't boot. Startup repair failed
I installed the latest round of Windows updates for my Win7 x64 install and it never completed (ran for about 24 hours) so I powered off the machine. Upon restarting, it said: "Windows failed to start. A recent hardware or software change might be the cause" and has instructions for using system...
BSOD Help and Support
Microsoft slates 25-patch Windows update for next week
More at: Microsoft slates 25-patch Windows update for next week - Computerworld
News


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:46.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App