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Windows 7: Windows Not Genuine

15 Jul 2015   #1
SargonIsis

Windows 7 Home Premium 64-bit
 
 
Windows Not Genuine

I bought my computer from a legit company near my home. Everything has been fine with my Windows 7, even had the nice icon in the corner following my verification for upgrade to the new OS to be released shortly. However, my motherboard had some kind of a problem causing my computer to shut down unexpectedly and frequently, so I moved all my hardware to a new case, including hard drives, installed all the required drivers to continue on a new motherboard and everything was good. Now, a few days ago, I started getting a popup saying my product key is invalid, and then proceeding to give me options to call, buy, or enter a new key. Why would my key have been invalidated solely by placing the OS on a new motherboard?


My System SpecsSystem Spec
.
15 Jul 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Simple answer is yes - for licensing purposes the motherboard IS the computer.
Let's have a look at the detail...
Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

Windows Genuine and Activation Issue Posting Instructions

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker from the old case (if you have it) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
https://www.microsoft.com/en-gb/howt...spx#PCPurchase
My System SpecsSystem Spec
15 Jul 2015   #3
SargonIsis

Windows 7 Home Premium 64-bit
 
 

here ya go...side note, the original box, and the one i'm using now were both originally OEM installed with Vista 32bit, but when i needed 64bit the same week I bought the computer, I took it back and had him install it for me, and this is the key given to me in that process.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JR8GQ-DD4P4-4BWKX
Windows Product Key Hash: 0vnmR8Zt4g+7lCLocml0jFiu4gA=
Windows Product ID: 00359-OEM-9814157-14951
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {A60834F5-BB2F-439F-8B10-2C5E308363E8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A60834F5-BB2F-439F-8B10-2C5E308363E8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4BWKX</PKey><PID>00359-OEM-9814157-14951</PID><PIDType>8</PIDType><SID>S-1-5-21-803228281-2800731378-4263939458</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 531</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.6</Version><SMBIOSVersion major="2" minor="5"/><Date>20070906000000.000000+000</Date></BIOS><HWID>FCD13407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>AS09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-141-514951-02-1033-7600.0000-1212014
Installation ID: 018190711186902956699790061754160295616226043442756542
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 4BWKX
License Status: Initial grace period
Time remaining: 34740 minute(s) (24 day(s))
Remaining Windows rearm count: 4
Trusted time: 7/15/2015 7:44:35 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:4:2015 03:53
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAgABAAEAAQACAAAAAwABAAEAlisYOwKkdxaSAIpUBtCsXlKdxIgL+W7s9Glgwsj0

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL AS09
FACP DELL AS09
HPET DELL AS09
MCFG DELL AS09
SLIC DELL AS09
SSDT DELL AS09
My System SpecsSystem Spec
.

16 Jul 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looks to me like you simply need to use Operator activation and speak to a real live human.


telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
My System SpecsSystem Spec
16 Jul 2015   #5
SargonIsis

Windows 7 Home Premium 64-bit
 
 

Thanks, I will do that in the morning, and will respond in kind as to the result.

Update: Activation Successful. Thanks a lot for the help.
My System SpecsSystem Spec
16 Jul 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!
Good luck.
My System SpecsSystem Spec
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