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Windows 7: kb Updates keep reinstalling

18 Jul 2015   #1
GMS Group

Windows 7 Professional (x64) Service Pack 1 (build 7601)
 
 
kb Updates keep reinstalling

Hi

I just noticed today that a windows update keeps reinstalling the same update so I went to look at the history of the updates and found that the following updates have installed numerous times and I have hidden them but any new update also tries to reinstall.

Here are the Updates and the number of times installed
KB2676562 X 6
KB2871997 X 7
KB3004375 X 7
KB3011780 X 7
KB3031432 X 7
KB3033929 X 7
KB3045999 X 8
KB3046269 X 7
KB2882822 X 6
KB2952664 X 7
KB3035583 X 5
KB3068708 X 8
kb2799494 X 2

Any suggestions on fixing this issue will be appreciated.

Thank you




Attached Files
File Type: zip WindowsUpdate.zip (205.8 KB, 0 views)
My System SpecsSystem Spec
.
18 Jul 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
19 Jul 2015   #3
GMS Group

Windows 7 Professional (x64) Service Pack 1 (build 7601)
 
 

Hi Noel

I did the following:
1. Ran the System Update Readiness Tool
2. Ran sfc /scannow
3. Uploaded CBS file and windows update log to first post.
My System SpecsSystem Spec
.

20 Jul 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...and the rest of the content of the CBS folder??
My System SpecsSystem Spec
20 Jul 2015   #5
GMS Group

Windows 7 Professional (x64) Service Pack 1 (build 7601)
 
 

Quote   Quote: Originally Posted by NoelDP View Post
...and the rest of the content of the CBS folder??
After following all the steps for posting an update error that is the only file created in C:\Windows\Logs\CBS\ I run CC cleaner often so I reckon maybe it cleans out the old log files.
My System SpecsSystem Spec
20 Jul 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You must have something that deleted log files - please stop using it completely until we have this problem sorted.
Please go through the instructions again, and post another set of data.
My System SpecsSystem Spec
20 Jul 2015   #7
GMS Group

Windows 7 Professional (x64) Service Pack 1 (build 7601)
 
 

Hi

Just ran everything again and uploaded as attachments
My System SpecsSystem Spec
21 Jul 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...and after all that, the SFC results are error-free, and there are no errors in CheckSUR, or the background CBS.log
The Windowsupdate.log is also totally error-free.

The WU log shows it having installed the KB3065822 update, and completing the installs for KB3065822, KB3074886, and KB3075516.


Let's run through the list of updates you started with...

KB2676562 X 6 - first released in 2012, and not apparently re-released
KB2871997 X 7 - May 2014 - not rereleased
KB3004375 X 7 - Feb 2015
KB3011780 X 7 - Nov 2014
...
KB2882822 X 6 - Oct 2013
KB2952664 X 7 - First released in Oct 2014 - updated multiple times since (first couple had major bugs) (W8/10)
KB3035583 X 5 re-released every month since it first came out to update definitions (W10)
KB3068708 X 8 is an updated version of KB3022345 (W10)
kb2799494 X 2 Feb 2013

The ones tagged (W10) are updates related to the upgrade to Windows 10 (or Windows 8/10)

Currently Windows Updates is having some problems - but I don't honestly have a clue what they mean...
Code:
2015-07-20	20:45:38:930	3184	c8c	WUApp	WARNING: SetPTextContext called on non-existent id 'updatesAvailable'
2015-07-20	20:45:38:931	3184	c8c	WUApp	WARNING: SetVisibleDescendent called on non-existent id 'selectedUpdateDetailSizeArea'
2015-07-20	20:45:38:931	3184	c8c	WUApp	WARNING: SetDescendentText called on non-existent id 'selectedUpdateDetailSize'
2015-07-20	20:45:38:931	3184	c8c	WUApp	WARNING: SetVisibleDescendent called on non-existent id 'selectedUpdateDetailImportanceArea'
2015-07-20	20:45:38:931	3184	c8c	WUApp	WARNING: SetDescendentText called on non-existent id 'selectedUpdateDetailImportance'
2015-07-20	20:45:38:931	3184	c8c	WUApp	WARNING: SetPTextContext called on non-existent id 'updatesAvailable'
2015-07-20	20:45:38:932	3184	c8c	WUApp	WARNING: SetVisibleDescendent called on non-existent id 'selectedUpdateDetailSizeArea'
2015-07-20	20:45:38:932	3184	c8c	WUApp	WARNING: SetDescendentText called on non-existent id 'selectedUpdateDetailSize'
2015-07-20	20:45:38:932	3184	c8c	WUApp	WARNING: SetVisibleDescendent called on non-existent id 'selectedUpdateDetailImportanceArea'
2015-07-20	20:45:38:932	3184	c8c	WUApp	WARNING: SetDescendentText called on non-existent id 'selectedUpdateDetailImportance'
2015-07-20	20:45:38:932	3184	c8c	WUApp	WARNING: SetVisibleDescendent called on non-existent id 'selectedUpdateInfo'
2015-07-20	20:45:38:944	3184	c8c	WUApp	WARNING: SetVisibleDescendent called on non-existent id 'selectedUpdateInfo'
2015-07-20	20:45:38:949	3184	c8c	WUApp	WARNING: SetVisibleDescendent called on non-existent id 'selectedUpdateDetailSizeArea'
2015-07-20	20:45:38:949	3184	c8c	WUApp	WARNING: SetDescendentText called on non-existent id 'selectedUpdateDetailSize'
2015-07-20	20:45:38:949	3184	c8c	WUApp	WARNING: SetVisibleDescendent called on non-existent id 'selectedUpdateDetailImportanceArea'
2015-07-20	20:45:38:949	3184	c8c	WUApp	WARNING: SetDescendentText called on non-existent id 'selectedUpdateDetailImportance'
2015-07-20	20:45:38:950	3184	c8c	WUApp	WARNING: SetVisibleDescendent called on non-existent id 'selectedUpdateInfo'
2015-07-20	20:45:38:952	3184	c8c	WUApp	WARNING: SetVisibleDescendent called on non-existent id 'selectedUpdateDetailSizeArea'
2015-07-20	20:45:38:952	3184	c8c	WUApp	WARNING: SetDescendentText called on non-existent id 'selectedUpdateDetailSize'
2015-07-20	20:45:38:952	3184	c8c	WUApp	WARNING: SetVisibleDescendent called on non-existent id 'selectedUpdateDetailImportanceArea'
2015-07-20	20:45:38:952	3184	c8c	WUApp	WARNING: SetDescendentText called on non-existent id 'selectedUpdateDetailImportance'
I suspect that a full reset of Windows Update is going to be necessary.

Follow the instructions here - Windows Update - Reset - working through the options, and testing Windows Update after each one to see if the behaviour has changed.
At the end, post the results, and the new windowsupdate.log file.
My System SpecsSystem Spec
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 kb Updates keep reinstalling




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