Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Win7 Win Update Fails to initialize; administrator permission required

18 Jul 2015   #1
HenriK37

Win7 Home Premium x86/Win7 Pro x64
 
 
Win7 Win Update Fails to initialize; administrator permission required

On a Dell Optiplex 755 with Win7 Home premium, updated through July 7, Win Update suddenly fails to initialize with the an message claiming administrator permission is needed. This is weird as there is only a single user account set up on the PC and it has administrator status. The PC also has Kaspersky Internet Security 2015 s/w installed.

The exact error message text(s) are (as I wrote them down): "Some settings are managed by your system administrator" and " Windows update cannot currently check for updates because updates are controlled by your system administrator".

Could I have picked up some malware? Thanks, in advance, for all ideas, suggestions, or referrals to a tutorial that I haven't yet found.


My System SpecsSystem Spec
.
18 Jul 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It could be KIS having a hissy-fit?
Have you ever had another AV installed? which ones?

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
19 Jul 2015   #3
HenriK37

Win7 Home Premium x86/Win7 Pro x64
 
 

Thank you for your thoughts. I forgot to mention that the PC in question is a 32 bit machine. No, Kaspersky Internet Security (KIS) is the only anti-virus ever installed on this PC other than whatever it is that is part of Win7 Home Premium. I am not very skilled with Windows after W98 but I'll try to find and copy the windowsupdate file any anything else that looks useful. I'll also try deleting KIS and see what happens.
My System SpecsSystem Spec
.

19 Jul 2015   #4
HenriK37

Win7 Home Premium x86/Win7 Pro x64
 
 

I downloaded Windows 6.1-kb947821-v34-x86.msu which I believe is the latest 32 bit version of the SURT. I started to install it and the install appeared to progress normally. Instead of completing the installation, I received the following error message: "The following updates were not installed; Hotfix for Windows (KB947821)". I also tried the installation with and without Kaspersky Internet Security being activated. I received the same error message either way. Suggestions, please. This problem substantially exceeds my personal knowledge base.
My System SpecsSystem Spec
20 Jul 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - please post the information I requested back in my first response anyhow - it may still have useful data.
My System SpecsSystem Spec
21 Jul 2015   #6
HenriK37

Win7 Home Premium x86/Win7 Pro x64
 
 

Thanks for your response. The file I think You are looking for is hopefully attached. As I look at the file, it would appear that the Windows Update problem appeared several days earlier than I had realized.


Attached Files
File Type: log WindowsUpdate.log (1.18 MB, 5 views)
My System SpecsSystem Spec
22 Jul 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This appears to be the primary error sequence here...
Code:
2015-07-05	17:52:37:167	2492	a50	Handler	CBS package identity: Package_for_KB2937610~31bf3856ad364e35~x86~~6.1.1.3
2015-07-05	17:52:37:167	2492	a50	Handler	Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\7f51ccaefea93ed30fd87c908e76d9b0\windows6.1-kb2937610-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\7f51ccaefea93ed30fd87c908e76d9b0\inst
2015-07-05	17:52:37:885	 940	f44	AU	WARNING: Pending directive, 'Install Approval', is not applicable
2015-07-05	17:53:48:568	2492	acc	Handler	FATAL: CBS called Error with 0x800b0100, 
2015-07-05	17:53:54:590	 940	d88	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {23ED261D-16B5-4ECA-8A0D-331660A7F553}]
2015-07-05	17:53:54:590	2492	a50	Handler	FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x800b0100
2015-07-05	17:53:54:590	 940	d88	AU	  # WARNING: Install failed, error = 0x800B0100 / 0x800B0100
Here's the critical error from the attempt to run the SURT/CheckSUR tool.
Code:
2015-07-19	14:51:06:689	1040	6c8	Handler	Attempting to create remote handler process as PC\Drumboogy in session 1
2015-07-19	14:51:06:689	1040	6c8	Handler	FATAL: 0x80070002: ERROR: Unable to create remote update handler container process
2015-07-19	14:51:06:689	1040	6c8	Agent	WARNING: WU client fail to launch remote handler process with error 0x80070002
2015-07-19	14:51:06:689	1040	6c8	Agent	LogHistory called. idUpdate={142396A9-E97C-42D3-A01B-53313694669D}.501, resultMapped=80070002, resultUnMapped=0
This error is an 'File missing' type of error - the target file is actually not present.
This could mean one of two things.
1) the CheckSUR download is corrupt
2) the registry is corrupt.


Unfortunately, it doesn't specify exactly which file is the problem.

The "Unable to create remote update handler container process" appears to be extremely rare

Try downloading another copy of the CheckSUR file, and running that - I think if that fails, then it's likely to be a registry problem.
My System SpecsSystem Spec
22 Jul 2015   #8
HenriK37

Win7 Home Premium x86/Win7 Pro x64
 
 

Thanks for your comments but I don't really understand what is happening as all of this is over my head. What is this CheckSUR file you want me to download again and where do I find it? If CheckSUR is the same as the previously downloaded SURT file, I downloaded a new copy and tried to run it but it failed just as previously described. If CheckSUR is something new, I need a pointer on where to find it. If I have a registry problem, how do I go about fixing that?
My System SpecsSystem Spec
28 Jul 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR file is that large file you downloaded - KB947821 - and ran.
It checks a lot of files and registry entries - but if it's corrupt itself can give misleading results.

Probably the best thing to do is to follow the complete Posting Instructions tutorial again and post a completely new set of logs.
My System SpecsSystem Spec
Reply

 Win7 Win Update Fails to initialize; administrator permission required




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows update for IE10 on win7 64 fails with error code 9c59
Hi, Windows update for IE10 on win7 64 fails continuously with errore code 9c59. Manual install resulted the same. I run sfc /scannow which didn't find any problem. I am attaching my CBS log. Can anyone help? Thanks,
Windows Updates & Activation
Win7 home update fails, error 8007370B - cannot update, install SP1.
Running Windows 7 Home Premium x64 Cannot update, attempting to upgrade to Win 7 professional. Discovered automatic updates were fried for some time and the system did not have SP1, which is apparently required for the upgrade. I see similar threads, each seems to require advanced...
Windows Updates & Activation
Windows update fails for IE10 on Win7 error code 9C59
Hi folks I found my way here after being unable to update to IE10 on Windows 7 (32) the windows update error is: "Internet Explorer 10 for Windows 7 Installation date: ‎09/‎05/‎2013 10:22 AM Installation status: Failed Error details: Code 9C59
Windows Updates & Activation
Win7 home premium 64bit update fails, error 8007370B
Hi Folks, My Windows 7 home premium 64bit SP1 has failed to update since 2012. Every time I tried, the system update ended up with error code 8007370B: Windows Update encountered an unknown error. I have followed the steps at ...
Windows Updates & Activation
Vid driver fails to initialize (0x0..B4) after updates
Rebooted my computer the other day and let 15 windows updates install as I was headed to bed. Next morning, I get a boot loop. I stopped the reboot and got a "Video Driver failed to initialize" BSOD. Error is 0x000000B4 (0xFFFFFA8007698010, 0xFFFFFA800769A000, 0xFFFFFA800769D000,...
BSOD Help and Support
Folder Permission required!
Hello, operating on windows 7, I wanted to download a file and save it in my C drive but it says I need to contact the admintrator and request permission. How do i resolve this issue and be granted all access? Also, i tried going to folder properties and editing what is "allowed" but it is not...
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App