Windows Update cannot check for updates - 8007370B error

Bofrok · 19 Jul 2015

I've had this error on a few occasions and have managed to work round it by doing a rollback or using an Acronis backup but this time no luck. I have tried 3 times from different backups and each time I end up with the same error where Window Updates no longer works, all unfinished updates disappear from the list and when I turned the computer off it finished off many updates though there were a lot missing. To add to this every time I turn the computer on it downloads the same 10 updates and installs them when the computer is turned off, though they never show up in the Windows Updates panel.

I have tried using the following in an attempt to fix the problem:

Windows Action Centre - nothing suggested.

Microsoft Fixit (Online) - no success

Fixit Tool 50202 - no success

System Update Readiness Tool KB947821 - this fixed some error but not 8007370B

Disk Check - no errors (files or bad sectors)

sfc /scannow - I get the "Windows resource protection could not perform the requested action" message. I have tried running this from within Windows and from a command line, also from safe mode. Even tried the icacls command to revert file/folder permissions with no success.

The only other thing I can add it that I do not have a Windows 7 disc, only a recovery partition plus a Win7 service pack 1 disc. Unfortunately I purchased from Mesh just before they went into liquidation.

My CBS log file has been upload to https://www.dropbox.com/s/5yesxcrz3ndnpff/CBS.zip?dl=0

Are there any other logs I should include.

Thanks in advance.

Bofrok · 21 Jul 2015

Update to above:

I mistakenly thought that all the original failed updates had successfully installed. However sorting them by name today I noticed that KB292733 which failed with a 8007371B error did not reappear for installation.

Apologies for the oversight.

NoelDP · 29 Jul 2015

You have registry corruption present.
This is often caused by bad RAM - so you should check for that using MemTest86+

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

Bofrok · 30 Jul 2015

Thanks for getting back to me NoelDP,

My apology for the delay in getting back to you. My wife is seriously ill in hospital and time has been a bit limited this past month.

The components file has been uploaded to https://www.dropbox.com/s/mwsofw6559...nents.zip?dl=0

I will check the RAM as suggested. Had to replace it when I first had PC as Mesh installed faulty RAM.

NoelDP · 31 Jul 2015

Just for the record - and so I can find it again - here's the errors I was seeing with corruption problems ...

Code:

Checking Component Store
(f)	CSI Corrupt Component Keyform	0x00000000	identity	amd64_microsoft-windows-e|.e-ehcmres.resources_31bf3856ad364e35_6.1.7600.16385_en-us_0ab145fbb73cb960	identity and keyform do not match; keyform is wrong.
(f)	CSI Corrupt Identity	0xC0150017	Microsoft-Windows-SecureStartup-Tool-Exe.Resources, Culture=en-US, Veasion=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS	amd64_microsoft-windows-s..-tool-exe.resources_31rf3856ad364e35_6.1.7600.16385_en-us_1926a3ce6aff5332	Bad identity
(f)	CSI Manifest Missing	0x00000002	amd64_microsoft-windows-s..-tool-exe.resources_31rf3856ad364e35_6.1.7600.16385_en-us_1926a3ce6aff5332.manifest	amd64_microsoft-windows-s..-tool-exe.resources_31rf3856ad364e35_6.1.7600.16385_en-us_1926a3ce6aff5332

Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-s..-tool-exe.resources_31rf3856ad364e35_6.1.7600.16385_en-us_1926a3ce6aff5332.manifest
	servicing\packages\Microsoft-Windows-TFTP-Client-Package~31bf3856ad364e35~ᅡmd64~en-US~6.1.7601.17514.mum
	servicing\packages\Microsoft-Windows-TFTP-Client-Package~31bf3856ad364e35~ᅡmd64~en-US~6.1.7601.17514.mum
	servicing\packages\Microsoft-Windows-WMPNetworkSharingService-Package~31bfĳ856ad364e35~amd64~~6.1.7601.17514.mum
	servicing\packages\Microsoft-Windows-WMPNetworkSharingService-Package~31bfĳ856ad364e35~amd64~~6.1.7601.17514.mum
	servicing\packages\Microsoft-Windows-TFTP-Client-Package~31bf3856ad364e35~ᅡmd64~en-US~6.1.7601.17514.cat
	servicing\packages\Microsoft-Windows-TFTP-Client-Package~31bf3856ad364e35~ᅡmd64~en-US~6.1.7601.17514.cat
	servicing\packages\Microsoft-Windows-WMPNetworkSharingService-Package~31bfĳ856ad364e35~amd64~~6.1.7601.17514.cat
	servicing\packages\Microsoft-Windows-WMPNetworkSharingService-Package~31bfĳ856ad364e35~amd64~~6.1.7601.17514.cat

NoelDP · 31 Jul 2015

I've uploaded a file - bfkaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:

IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\bfkaa\COMPONENTS" C:\Windows\System32\config
 
.

If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

Bofrok · 31 Jul 2015

Forget the text in italics Windows took a very long time to release the file.

(On the first IF EXIST command I am getting:

C:\Windows\system32>REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
The process cannot access the file because it is being used by another process.

Second command then runs.)

MemTest86+ ran successfully overnight with no errors.

NoelDP · 31 Jul 2015

OK - not really any surprise there with the errors that are present.
Boot to Safe Mode, and try the commands there.

Bofrok · 31 Jul 2015

Got the commands to run through Windows - new CheckSUR.log attached

NoelDP · 31 Jul 2015

Good - that's what I was expecting.

Now all we have to deal with are the remaining corruptions, which are files.

Open Windows Explorer and go to C:\Windows\Servicing\Packages folder

Find the following files IF THEY EXIST - be VERY careful, since there are almost certainly files named almost identically.

Microsoft-Windows-TFTP-Client-Package~31bf3856ad364e35~ᅡmd64~en-US~6.1.7601.17514.mum
Microsoft-Windows-WMPNetworkSharingService-Package~31bfĳ856ad364e35~amd64~~6.1.7601.17514.mum

when you find each, DELETE it to the Recycle bin - you may have to give administrator permission to do so.

once both are deleted, reboot, and run another CheckSUR scan and post the new log.