Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update cannot check for updates - 8007370B error

19 Jul 2015   #1
Bofrok

Windows 7 Home Premium 64 bit
 
 
Windows Update cannot check for updates - 8007370B error

I've had this error on a few occasions and have managed to work round it by doing a rollback or using an Acronis backup but this time no luck. I have tried 3 times from different backups and each time I end up with the same error where Window Updates no longer works, all unfinished updates disappear from the list and when I turned the computer off it finished off many updates though there were a lot missing. To add to this every time I turn the computer on it downloads the same 10 updates and installs them when the computer is turned off, though they never show up in the Windows Updates panel.

I have tried using the following in an attempt to fix the problem:

Windows Action Centre - nothing suggested.

Microsoft Fixit (Online) - no success

Fixit Tool 50202 - no success

System Update Readiness Tool KB947821 - this fixed some error but not 8007370B

Disk Check - no errors (files or bad sectors)

sfc /scannow - I get the "Windows resource protection could not perform the requested action" message. I have tried running this from within Windows and from a command line, also from safe mode. Even tried the icacls command to revert file/folder permissions with no success.

The only other thing I can add it that I do not have a Windows 7 disc, only a recovery partition plus a Win7 service pack 1 disc. Unfortunately I purchased from Mesh just before they went into liquidation.

My CBS log file has been upload to https://www.dropbox.com/s/5yesxcrz3ndnpff/CBS.zip?dl=0

Are there any other logs I should include.

Thanks in advance.


My System SpecsSystem Spec
.
21 Jul 2015   #2
Bofrok

Windows 7 Home Premium 64 bit
 
 

Update to above:

I mistakenly thought that all the original failed updates had successfully installed. However sorting them by name today I noticed that KB292733 which failed with a 8007371B error did not reappear for installation.

Apologies for the oversight.
My System SpecsSystem Spec
29 Jul 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have registry corruption present.
This is often caused by bad RAM - so you should check for that using MemTest86+

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
.

30 Jul 2015   #4
Bofrok

Windows 7 Home Premium 64 bit
 
 

Thanks for getting back to me NoelDP,

My apology for the delay in getting back to you. My wife is seriously ill in hospital and time has been a bit limited this past month.

The components file has been uploaded to https://www.dropbox.com/s/mwsofw6559...nents.zip?dl=0

I will check the RAM as suggested. Had to replace it when I first had PC as Mesh installed faulty RAM.
My System SpecsSystem Spec
31 Jul 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Just for the record - and so I can find it again - here's the errors I was seeing with corruption problems ...
Code:
Checking Component Store
(f)	CSI Corrupt Component Keyform	0x00000000	identity	amd64_microsoft-windows-e|.e-ehcmres.resources_31bf3856ad364e35_6.1.7600.16385_en-us_0ab145fbb73cb960	identity and keyform do not match; keyform is wrong.
(f)	CSI Corrupt Identity	0xC0150017	Microsoft-Windows-SecureStartup-Tool-Exe.Resources, Culture=en-US, Veasion=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS	amd64_microsoft-windows-s..-tool-exe.resources_31rf3856ad364e35_6.1.7600.16385_en-us_1926a3ce6aff5332	Bad identity
(f)	CSI Manifest Missing	0x00000002	amd64_microsoft-windows-s..-tool-exe.resources_31rf3856ad364e35_6.1.7600.16385_en-us_1926a3ce6aff5332.manifest	amd64_microsoft-windows-s..-tool-exe.resources_31rf3856ad364e35_6.1.7600.16385_en-us_1926a3ce6aff5332

Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-s..-tool-exe.resources_31rf3856ad364e35_6.1.7600.16385_en-us_1926a3ce6aff5332.manifest
	servicing\packages\Microsoft-Windows-TFTP-Client-Package~31bf3856ad364e35~ᅡmd64~en-US~6.1.7601.17514.mum
	servicing\packages\Microsoft-Windows-TFTP-Client-Package~31bf3856ad364e35~ᅡmd64~en-US~6.1.7601.17514.mum
	servicing\packages\Microsoft-Windows-WMPNetworkSharingService-Package~31bfij856ad364e35~amd64~~6.1.7601.17514.mum
	servicing\packages\Microsoft-Windows-WMPNetworkSharingService-Package~31bfij856ad364e35~amd64~~6.1.7601.17514.mum
	servicing\packages\Microsoft-Windows-TFTP-Client-Package~31bf3856ad364e35~ᅡmd64~en-US~6.1.7601.17514.cat
	servicing\packages\Microsoft-Windows-TFTP-Client-Package~31bf3856ad364e35~ᅡmd64~en-US~6.1.7601.17514.cat
	servicing\packages\Microsoft-Windows-WMPNetworkSharingService-Package~31bfij856ad364e35~amd64~~6.1.7601.17514.cat
	servicing\packages\Microsoft-Windows-WMPNetworkSharingService-Package~31bfij856ad364e35~amd64~~6.1.7601.17514.cat
My System SpecsSystem Spec
31 Jul 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - bfkaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\bfkaa\COMPONENTS" C:\Windows\System32\config
 
.
If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
31 Jul 2015   #7
Bofrok

Windows 7 Home Premium 64 bit
 
 

Forget the text in italics Windows took a very long time to release the file.

(On the first IF EXIST command I am getting:

C:\Windows\system32>REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
The process cannot access the file because it is being used by another process.

Second command then runs.)


MemTest86+ ran successfully overnight with no errors.
My System SpecsSystem Spec
31 Jul 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - not really any surprise there with the errors that are present.
Boot to Safe Mode, and try the commands there.
My System SpecsSystem Spec
31 Jul 2015   #9
Bofrok

Windows 7 Home Premium 64 bit
 
 

Got the commands to run through Windows - new CheckSUR.log attached


Attached Files
File Type: log CheckSUR.log (2.1 KB, 1 views)
My System SpecsSystem Spec
31 Jul 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good - that's what I was expecting.

Now all we have to deal with are the remaining corruptions, which are files.

Open Windows Explorer and go to C:\Windows\Servicing\Packages folder

Find the following files IF THEY EXIST - be VERY careful, since there are almost certainly files named almost identically.

Microsoft-Windows-TFTP-Client-Package~31bf3856ad364e35~ᅡmd64~en-US~6.1.7601.17514.mum
Microsoft-Windows-WMPNetworkSharingService-Package~31bfij856ad364e35~amd64~~6.1.7601.17514.mum


when you find each, DELETE it to the Recycle bin - you may have to give administrator permission to do so.

once both are deleted, reboot, and run another CheckSUR scan and post the new log.
My System SpecsSystem Spec
Reply

 Windows Update cannot check for updates - 8007370B error




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 doesn't update with Error Code 8007370B
Hi, 2 weeks ago my dad reported me a Windows Update problem showing Code 8007370B. He is using Windows 7 Home Professional 32 bit system with SP1. He used the CheckSUR-Software producing the 2 file "checkSUR.log" & "CheckSUR.persist.log" with are attached. Now I am visiting my parents and of...
Windows Updates & Activation
Windows 7 Pro 64-bit update error code 8007370B
My Windows 7 Pro 64-bit desktop has not been able to do updates for several weeks. When I try to do updates I get this error code: Code 8007370B Windows Update encountered an unknown error. When I followed the Get Help With This Error, Microsoft suggested I download, install and run...
Windows Updates & Activation
Code 8007370B Windows Update Error
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-X7M9F-TJR49-D6BXJ Windows Product Key Hash: SyIL2E+mQRbOtJSSoOSzyBRx4qI= Windows Product ID:...
Windows Updates & Activation
WinDows Update Error Code 8007370B
Hi so whilst trying to do windows 7 updates i keep getting error code this error code:8007370B sfc /snannow also with errors anyone know how this can be resolved? :shock:
Windows Updates & Activation
Windows Update Error 8007370B
Windows 7 Pro x64 My client has been having Windows Update problems for quite a while now, and he finally turned to me when MS tech support told him it was time to reinstall. Originally he was having the 80070002 error, which I was able to get past by fixing a corrupted...
Windows Updates & Activation
Windows Update error 8007370B...
Hi there, Found a faulty RAM chip in my machine which was replaced. The machine, as far as I can tell, is working fine apart from the fact that I cannot use Windows update. I've been playing with SURT and other suggestions on this fine forum but still cannot get past it. When I try SFC /...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:10.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App