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Windows 7: Windows Update failing with error 80073712

22 Jul 2015   #1
trevorh999

Windows 7 Professional 32 bit
 
 
Windows Update failing with error 80073712

I am running Windows 7 Professional x86 32bit and my machine is having severe problems with updating.


When I run Check for Updates I get the error Code 80073712. Looking at my Update History there is a long list of updates with several fails. However when I go to Installed Updates it is empty?


I have run SURT and attach CBS files. (I have removed one old large CbsPersist to suit the file size limit)



When I run sfc /scannow I get the error message 'Windows Resource Protection could not perform the requested operation.'


I have tried a host of fixes from Google searches but none have solved the problem. Hopefully this is enough info for you to assist.


My System SpecsSystem Spec
.
22 Jul 2015   #2
trevorh999

Windows 7 Professional 32 bit
 
 

I have just tried to manually add some recent updates which appeared successful in Update History but when I look at Installed Updates it is still empty.
My System SpecsSystem Spec
22 Jul 2015   #3
trevorh999

Windows 7 Professional 32 bit
 
 

Following some other Microsoft instructions, I checked my registry and found the HKEY_LOCAL_MACHINE\COMPONENTS subkey is empty which checking on my Win 8 machine seems strange?
My System SpecsSystem Spec
.

22 Jul 2015   #4
trevorh999

Windows 7 Professional 32 bit
 
 

Still trying, I looked at the Windows Event Viewer and came across this error message (there were several others also relating to other Registry Hives

Log Name: System
Source: Microsoft-Windows-Kernel-General
Date: 22/07/2015 10:49:32
Event ID: 5
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Desktop2Aug2010
Description:
{Registry Hive Recovered} Registry hive (file): '\??\C:\Windows\System32\config\COMPONENTS' was corrupted and it has been recovered. Some data might have been lost.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-General" Guid="{A68CA8B7-004F-D7B6-A698-07E2DE0F1F5D}" />
My System SpecsSystem Spec
23 Jul 2015   #5
trevorh999

Windows 7 Professional 32 bit
 
 

I notice when looking at this thread on my mobile that at the end of my original post there is a little Tip is shown saying Download Windows Repair Tool (with a link). Is this affiliated with you and does it deal with my issues?
My System SpecsSystem Spec
26 Jul 2015   #6
trevorh999

Windows 7 Professional 32 bit
 
 

Bump. Any help would be appreciated or advice how to repair Components hive which seems to be the problem
My System SpecsSystem Spec
31 Jul 2015   #7
trevorh999

Windows 7 Professional 32 bit
 
 

I've read elsewhere if I delete my System32/config/COMPONENTS file, Windows will rebuild it which may correct my error.

I tried this but am told file is in use by another process. any ideas?
My System SpecsSystem Spec
31 Jul 2015   #8
trevorh999

Windows 7 Professional 32 bit
 
 

Still trying. When I look in my CBS.log I see the following error;

2015-07-22 09:36:22, Error CSI 000009c7@2015/7/22:08:36:22.834 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function
ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)

The reference to the d drive is odd as my boot drive is c: and there is nothing in the d: drive?
My System SpecsSystem Spec
01 Aug 2015   #9
trevorh999

Windows 7 Professional 32 bit
 
 

I'm sure you guys must be very busy with the amount of activity on this forum (and your offline lives too) but any help would be much appreciated.
My System SpecsSystem Spec
02 Aug 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about the delay!!

You have some major problems with the registry, by the look of it - from the CheckSUR log...
Code:
Checking Packages
(f)	CSI Unable to Query Store Version	0x00000002
...and from the CBS log...
Code:
	Line 82507: 2015-07-22 09:36:22, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
	Line 82509: 2015-07-22 09:36:22, Error                 CSI    000009c3@2015/7/22:08:36:22.677 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
	Line 82512: 2015-07-22 09:36:22, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
	Line 82514: 2015-07-22 09:36:22, Error                 CSI    000009c5@2015/7/22:08:36:22.799 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
	Line 82517: 2015-07-22 09:36:22, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
	Line 82519: 2015-07-22 09:36:22, Error                 CSI    000009c7@2015/7/22:08:36:22.834 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
	Line 82522: 2015-07-22 09:36:22, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
	Line 82524: 2015-07-22 09:36:22, Error                 CSI    000009c9@2015/7/22:08:36:22.864 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
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