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Windows 7: Confusing Failed/Successful Status After Update

25 Jul 2015   #1
Wixi

Windows 7 Home Premium
 
 
Confusing Failed/Successful Status After Update

Hi,

Today Windows Update unexpectedly downloaded 11 patches, mostly hotfixes. I'm still not sure why this happened as most of these patches were dated 2012/2013.
After installing them the laptop stayed on the "Preparing to configure your system..." screen for so long I thought it had frozen, but after an hour or so it rebooted and things seemed to be working normally.

On checking the Update History, it says "Updates were installed today at 21:11 (Failed), even though all of the patches are listed as "Successful" under Status. After checking again, something called Update for Windows is displaying as Failed, but I don't remember seeing this listed with the other 11 patches earlier.

Before rebooting I noticed the yellow Update icon was next to the Shut Down menu, and was still there after the reboot, but it dissappered a few minutes later while I was checking the Update History. I've run a check for updates and Windows seems to think I'm up to date - am I missing something important here?

Thanks,

Christina


My System SpecsSystem Spec
.
25 Jul 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I don't think you are missing anything but I'm not a expert.

All I would do is reboot 3 or 4 times today and check for Windows Updates manually and see if you have any problems.

Your Windows Updates might be trying to work around/with McAfee.
McAfee is normally not friendly with Windows 7.

From your specs.

Quote:
Antivirus McAfee SecurityCenter 2013
My System SpecsSystem Spec
25 Jul 2015   #3
Wixi

Windows 7 Home Premium
 
 

Hi Layback Bear,

Thanks for the quick reply!

Glad I'm probably not missing anything important. I was just worried about the configuration taking so long as it's never taken anything like that long before.
I've heard McAfee isn't usually friendly with Windows 7, but for the most part things work normally despite McAfee being pre-installed on it.

I was going to add the "Failed" update came with this error code: 80244019
I've tried Googling it but can't find much and am not sure what it means.
My System SpecsSystem Spec
.

29 Jul 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Windows Update error 80070422, 80244019, or 8DDD0018 may help...

Please download and install Malwarebytes Anti-malware (free version) from Malwarebytes | Free Anti-Malware Detection & Removal Software - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds
My System SpecsSystem Spec
29 Jul 2015   #5
Wixi

Windows 7 Home Premium
 
 

Hi NoelDP,

Thanks for the link. The text in the right-hand corner says it applies to Windows Vista - presumably it applies to Windows 7 as well?

I've run a Malwarebytes scan and it found nothing. I also ran a full scan with McAfee Security Center 2014 which found nothing. Windows Update appears to be working as it downloaded and installed a newer version of KB295664 yesterday. Is there anything else I should check?
My System SpecsSystem Spec
30 Jul 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yep, the instructions also apply to Windows 7.

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
30 Jul 2015   #7
Wixi

Windows 7 Home Premium
 
 

Hi NoelDP,

Thanks for the response. After downloading and running SURT, I get a message saying "Do you want to install the following Windows Software update? (KB947821)? - is this normal?
Does SURT need Internet access to function?
My System SpecsSystem Spec
30 Jul 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yes, the tool appears like an update - KB947821 - but actually 'installs' nothing, as it merely searches registry and selected ares of Windows for corruption and attempts to fix it when found.
Once downloaded, it needs no Internet connection to do its job.
My System SpecsSystem Spec
30 Jul 2015   #9
Wixi

Windows 7 Home Premium
 
 

Hi NoelDP

I've run both the SURT and a sfc scan (although this was a "verify only" version as I'm overly cautious). The results screen said violations were found so presumably I'll need to run the more thorough version.
I've attached the C:\Windows\windowsudpate.log file with this post.

The zipped CBS logs are on my desktop but they're currently at 62MB. I don't see how I'm going to get it down to 8MB even if I remove most of the cbsPersist files, as the newest one alone is over 8MB in size even though it's compressed.


Attached Files
File Type: log WindowsUpdate.log (1.13 MB, 3 views)
My System SpecsSystem Spec
31 Jul 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In that case upload them to a fileshare site (preferably DropBox or OneDrive) and post a link.
My System SpecsSystem Spec
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 Confusing Failed/Successful Status After Update




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