Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update error 8024402C

13 Aug 2015   #31
Tho1528

Windows 7 Home Premium 64bit
 
 

Ok, we updated in your order now, and everything succeeded in getting installed, except 4 optional updates, failed multiple times. (some are also tagged as "update for Windows")

(KB3035583, the update for the "Get Windows 10" thingy is not installed either and checking for updates gives nothing anymore, everything is up-to-date it says)

Edit: Optional updates which cannot be installed:

KB2574819: Update for Windows 7 for x64-systems
KB2592687: Update for Windows 7 for x64-systems
KB2670838: Platforum-update for Windows 7 x64 Edition
KB2830477: Update for Windows 7 for x64-systems


My System SpecsSystem Spec
.
13 Aug 2015   #32
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If you post the C:\Windows\windowsupdate.log file, we can take a look and see what failed (if it hasn't rolled off the end of the log yet)
My System SpecsSystem Spec
13 Aug 2015   #33
Tho1528

Windows 7 Home Premium 64bit
 
 

Here it is.
Any word on the fact that KB3035583 is not installed and not appearing in the check for updates? It could be that his device is not compatible for Windows 10, but I doubt it is.


Attached Files
File Type: log WindowsUpdate.log (1.53 MB, 1 views)
My System SpecsSystem Spec
.

13 Aug 2015   #34
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are 4 updates that are failing to download:-
KB2670838
KB2574819
KB2592687
KB2830477

This appears to be because the files are no longer available on the servers - or because WU is detecting them as having been downloaded when in fact they aren't.

I would suggest the easiest way to deal with this would be a reset of WIndows Update. -see here...
Windows Update - Reset

got straight to Option 3 - you'll lose the History, but that's not important.
Once complete, do a check for updates, and attempt to install any that get found - then post the new windowsupdate.log file
My System SpecsSystem Spec
13 Aug 2015   #35
Tho1528

Windows 7 Home Premium 64bit
 
 

Resetted, checked for updates, found the 4 updates again, installation failed again, this time with error code 80073701.


Attached Files
File Type: log WindowsUpdate.log (1.77 MB, 1 views)
My System SpecsSystem Spec
13 Aug 2015   #36
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - let's take KB2592687
download the offline installer from here - https://www.microsoft.com/en-us/down....aspx?id=35387
and attempt to install it - what happens?
My System SpecsSystem Spec
14 Aug 2015   #37
Tho1528

Windows 7 Home Premium 64bit
 
 

Installation is completed, but it still appears in the list of 4 optional updates. (even after scanning for updates again to "refresh" the list)
My System SpecsSystem Spec
14 Aug 2015   #38
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - run SFC and CheckSUR again and post the new CBS folder, and the windowsupdate.log file
My System SpecsSystem Spec
14 Aug 2015   #39
Tho1528

Windows 7 Home Premium 64bit
 
 

There you go


Attached Files
File Type: log WindowsUpdate.log (1.87 MB, 2 views)
File Type: log CheckSUR.log (394 Bytes, 1 views)
File Type: log CheckSUR.persist.log (2.3 KB, 0 views)
My System SpecsSystem Spec
14 Aug 2015   #40
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The last successful update was.. KB2592687
Code:
2015-08-14	10:32:37:857	 992	c50	Report	REPORT EVENT: {CFF4A76D-2990-4B74-952D-5563BCF72BC6}	2015-08-14 10:32:32:859+0200	1	183	101	{1D5FBABC-033C-4701-8858-F44AE36782C6}	501	0	wusa	Success	Content Install	Installation Successful: Windows successfully installed the following update: KB2592687: Update voor Windows
The 5 current updates are...
Code:
2015-08-14	10:36:17:569	 992	c50	Agent	  * Added update {0EDB0E28-0C35-41BA-B52C-C8576E52C395}.202 to search result
2015-08-14	10:36:17:570	 992	c50	Agent	  * Added update {94FDBC91-8954-4F4F-B82F-44B02752D74A}.205 to search result
2015-08-14	10:36:17:570	 992	c50	Agent	  * Added update {D30E6B99-5CA6-49D4-83C5-7543236D341B}.204 to search result
2015-08-14	10:36:17:570	 992	c50	Agent	  * Added update {7E3D95D0-AF45-48FA-917D-8DD9CF4DFF43}.200 to search result
2015-08-14	10:36:17:570	 992	c50	Agent	  * Added update {1EE679D1-9F14-48EE-A326-73A1A2596CD9}.201 to search result
They appear to be different updates to the installed one?
My System SpecsSystem Spec
Reply

 Windows Update error 8024402C




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Update Error code 8024402C
Hi, I have tried every possible solution including scanning system using nod32, disabling firewall, adding trusted sites, checking host file, checking proxy, microsoft fix it service, and resetting windows update components; but it doesn't work. Can anybody help me? Thank you very much.
Windows Updates & Activation
8024402C Windows Check for Update error
i already install SURT , when i try check for update always appear error, here's the pic ... http://i48.tinypic.com/6f5soh.jpg and here's the log ... Thanks :)
Windows Updates & Activation
Instant Windows Update error 8024402C
Hello. It appears I'm unable to update my Windows Home Premium 64bit. It's a problem I've had for a long time, and stupidly enough, forgot about. I just recently noticed again that my pc never has Windows Updates, and when I tried to click the Windows Update button, I get: Windows Update...
Windows Updates & Activation
windows 7 update error 8024402C
Everytime wen I try to update I get this error and cant update. Help me please.....
Windows Updates & Activation
8024402C Windows Update error
I've followed all of the online Microsoft recommendations and nothing seems to have fixed the issue - the hot fx tools seemed to fix something but once ran again they fixed something different? Been having the problems since getting the computer in October 2012. No issues with SURT installed...
Windows Updates & Activation
Windows wont update error-8024402C
hello guys I'm new here I found this forum while searching on how to fix my Window 7 Professional x64 bit, because it wont update and gives an error code 8024402C I've already tried disabling my windows firewall and AV and still wont update I've tried different kinds of stuffs I found on the...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:33.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App