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Windows 7: Windows Update error 8024402C

03 Sep 2015   #61
Bassiehetkoekje

Windows 7 Home Premium 64bit
 
 

The same 4 updates were presented, and they failed to install again.




Attached Files
File Type: log WindowsUpdate.log (1.88 MB, 1 views)
My System SpecsSystem Spec
.
03 Sep 2015   #62
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Well - I've finally managed to find the error sequence, at least!
Code:
	Line 16816: 2015-09-03	18:44:19:068	1004	25c	Handler	FATAL: CBS called Error with 0x80073701, 
	Line 16817: 2015-09-03	18:44:19:068	1004	e88	Handler	FATAL: UH: 0x80073701: Async stage operation failed in CUHCbsHandler::StageCbsPackage
	Line 16818: 2015-09-03	18:44:19:076	1004	e88	Handler	FATAL: Request generation for CBS update complete with hr=0x80073701 and pfResetSandbox=0 
	Line 16819: 2015-09-03	18:44:19:076	1004	e88	Handler	FATAL: Error source is 106.
This seems to be the result of a permissions problem somewhere - I suspect the registry.

Perhaps looking at the event logs will help us...
Please open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx
repeat for the System logs - save as Sys.evtx
Compress both files, and attach to your reply
My System SpecsSystem Spec
04 Sep 2015   #63
Bassiehetkoekje

Windows 7 Home Premium 64bit
 
 

Here they are:


Attached Files
File Type: rar WindowsLogs.rar (2.34 MB, 1 views)
My System SpecsSystem Spec
.

04 Sep 2015   #64
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

For some reason, the system cannot create Restore Points - this is often caused by faulty USB 'booster' programs - especially those from AsRock and ASUS.
Please check your Installed Programs listing and see if any of these (or similar-sounding) programs are listed...

XFast USB
USB 3.0 Boost


Also - fi you don't have any of the above type programs installed...
http://answers.microsoft.com/en-us/w...b-1f0133fe28cc


From the system logs you appear to be experiencing some serious problems from the HAL - please check and see if there is a BIOS update available for your machine available from the manufacturer's website.

You appear to have Avira installed currently - it may be worth uninstalling it for the moment and replacing it with MSE.
If you decide to do this you will need to also run the Avira cleanup tool... Instructions for manual uninstallation before installing MSE.

That should be enough to be going on with !
My System SpecsSystem Spec
04 Sep 2015   #65
Bassiehetkoekje

Windows 7 Home Premium 64bit
 
 

I did indeed have XFast USB on my computer, so I've uninstalled that.

I've updated the BIOS to the latest version.
(I've attached the event logs again, in case you want to see which of the problems are solved.)

I've also uninstalled Avira, with the CleanUp tool.

I still can't install those 4 updates though.
(KB2574819, KB2592687, KB2670838 and KB2830477)


Attached Files
File Type: rar WindowsLogs.rar (2.34 MB, 2 views)
My System SpecsSystem Spec
06 Sep 2015   #66
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - please try installing the updates one-by-one, in this order....

KB2592687
KB2574819
KB2830477
KB2670838

Reboot after each attempted install, whether it works or not

Once complete, post the new Windowsupdate.log file
My System SpecsSystem Spec
06 Sep 2015   #67
Bassiehetkoekje

Windows 7 Home Premium 64bit
 
 

Here you go:


Attached Files
File Type: log WindowsUpdate.log (1.23 MB, 1 views)
My System SpecsSystem Spec
06 Sep 2015   #68
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I was expecting to see at least one of them install
Please post the CBS folder again - I really only need the CBS.log file and the latest 2 CBSPersist files.
My System SpecsSystem Spec
06 Sep 2015   #69
Bassiehetkoekje

Windows 7 Home Premium 64bit
 
 

Yeah, that was kind of anticlimactic

I had to extract those CBSPersist files, and then zip them again, because .cab extension wasn't allowed.
I hope I got the right thing
My System SpecsSystem Spec
06 Sep 2015   #70
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the last error - found buried in the latest CBSPersist file...
Code:
2015-09-06 15:31:20, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428, Update: Internet-Explorer-amd64, PinDeployment: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974
2015-09-06 15:31:20, Error                 CSI    000003ca@2015/9/6:13:31:20.461 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2015-09-06 15:31:24, Error                 CSI    000003cb (F) STATUS_SXS_ASSEMBLY_MISSING #2455296# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2015-09-06 15:31:24, Error                 CSI    000003cc (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #2455181# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Deployment, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [115]"Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.Internet-Explorer-amd64", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2015-09-06 15:31:24, Info                  CBS    Failed to pin deployment while resolving Update: Internet-Explorer-amd64 from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:31:24, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428, Update: Internet-Explorer-amd64 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:31:24, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:31:24, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:31:24, Info                  CSI    000003cd@2015/9/6:13:31:24.829 CSI Transaction @0x28a4b0 destroyed
2015-09-06 15:31:24, Info                  CBS    Perf: Resolve chain complete.
2015-09-06 15:31:24, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
... and here's the previous error (from the earlier CBSPersist file)
Code:
2015-09-06 15:20:16, Info                  CBS    Plan: Package: Microsoft-Windows-RemoteDesktopClient-BlueIP-Package~31bf3856ad364e35~amd64~nl-NL~7.2.7601.16415, Update: RemoteDesktopClient81-BlueIP-LP, current: Absent, pending: Default, start: Staged, applicable: Installed, targeted: Staged, limit: Staged, selected: Default
2015-09-06 15:20:16, Info                  CBS    Perf: Resolve chain started.
2015-09-06 15:20:16, Info                  CSI    000001a1@2015/9/6:13:20:16.688 CSI Transaction @0xded1b10 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [79]"TI1.30468262_3249929997:2/Package_for_KB2574819~31bf3856ad364e35~amd64~~6.1.2.0"

2015-09-06 15:20:16, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-RemoteDesktopClient-BlueIP-Package~31bf3856ad364e35~amd64~~7.2.7601.16415, Update: RemoteDesktopClient81-BlueIP
2015-09-06 15:20:16, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-RemoteDesktopClient-BlueIP-Package~31bf3856ad364e35~amd64~~7.2.7601.16415, Update: RemoteDesktopClient81-BlueIP, PinDeployment: amd64_microsoft-windows-r..nt-winip-deployment_31bf3856ad364e35_7.2.7601.16415_none_658d165d75bfb9d1
2015-09-06 15:20:16, Error                 CSI    000001a2@2015/9/6:13:20:16.735 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2015-09-06 15:20:20, Error                 CSI    000001a3 (F) STATUS_SXS_ASSEMBLY_MISSING #2131794# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2015-09-06 15:20:20, Error                 CSI    000001a4 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #2131679# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-RemoteDesktopClient-WinIP-Deployment, Version = 7.2.7601.16415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [120]"Microsoft-Windows-RemoteDesktopClient-BlueIP-Package~31bf3856ad364e35~amd64~~7.2.7601.16415.RemoteDesktopClient81-BlueIP", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2015-09-06 15:20:20, Info                  CBS    Failed to pin deployment while resolving Update: RemoteDesktopClient81-BlueIP from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:20:20, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-RemoteDesktopClient-BlueIP-Package~31bf3856ad364e35~amd64~~7.2.7601.16415, Update: RemoteDesktopClient81-BlueIP [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:20:20, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-09-06 15:20:20, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-RemoteDesktopClient-BlueIP-Package~31bf3856ad364e35~amd64~~7.2.7601.16415 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
These appear to be highly specific to these updates.
It looks like I'll have to try and work out the proper fix for each in turn...

Back later.
My System SpecsSystem Spec
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 Windows Update error 8024402C




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