Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update error 8024402C

30 Jul 2015   #1
Tho1528

Windows 7 Home Premium 64bit
 
 
Windows Update error 8024402C

Hello,

My friend has been having a remarkable problem with updating his device.
He has been unable to install Windows updates since 2012 as I can see.
Windows updates always gives him error 8024402C

We have tried A LOT, but nothing worked so far:

We tried this, from the official Windows site:
Windows Update error 8024402C - Windows Help

We tried by disabling antivirus and firewalls.
We tried editing the registry keys AUoptions et cetera (the ones for the Windows update settings)
We tried the Windows-updates-reset tool from this forums (by Brink)
We did some virus scans.
We tried the Microsoft Fixit tool.
<and some other things>

What we haven't tried yet is messing with internet/LAN options, but I'd like to have more information/feedback on that before we start.

We'd like to thank anyone who can help us out for their time and effort.


My System SpecsSystem Spec
.
30 Jul 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Please complete this.
It will give our expert need information to work with.

Windows Update Posting Instructions
My System SpecsSystem Spec
30 Jul 2015   #3
Tho1528

Windows 7 Home Premium 64bit
 
 

Ok, we have followed the steps.
Step 1: The installation of that one Hotfix ended succesfully, but it did not fix the error.

Step 2: The SFC scan told us there were some corrupted files that could not be repaired. See details in the CBS.log I have attached.

Step 3 you probably already know: Windows Update error 8024402C (or 0x8024402C)

Step 4 is the log file itself.

Step 5... Well, this topic

Thank you for your reply, by the way!
My System SpecsSystem Spec
.

03 Aug 2015   #4
Tho1528

Windows 7 Home Premium 64bit
 
 

I'm afraid this topic has been kept in the dark for quite a while.
The issue still exists and me and my friend currently have no idea what to do. We are awaiting further feedback...
My System SpecsSystem Spec
03 Aug 2015   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the error from the SFC...
Code:
Line 3600: 2015-07-30 19:15:58, Info                  CSI    00000301 [SR] Repairing 3 components
	Line 3601: 2015-07-30 19:15:58, Info                  CSI    00000302 [SR] Beginning Verify and Repair transaction
	Line 3604: 2015-07-30 19:15:58, Info                  CSI    00000304 [SR] Cannot repair member file [l:22{11}]"notepad.exe" of Microsoft-Windows-notepadwin, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3607: 2015-07-30 19:15:58, Info                  CSI    00000306 [SR] Cannot repair member file [l:22{11}]"notepad.exe" of Microsoft-Windows-notepad, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 3610: 2015-07-30 19:15:58, Info                  CSI    00000308 [SR] Cannot repair member file [l:22{11}]"notepad.exe" of Microsoft-Windows-notepad, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll post a fix protocol later.

We're still waiting for the CheckSUR/SURT results?
My System SpecsSystem Spec
03 Aug 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - to8aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\to8aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\to8aa
or
DIR E:\to8aa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\to8aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
04 Aug 2015   #7
Tho1528

Windows 7 Home Premium 64bit
 
 

Thank you for the reply.

By the the CheckSUR/SURT results, you mean step 1 of the Windows Update Posting Instructions ? We ran that, it installed that little hotfix update KB947821 without issue, but that did not resolve the error message. I think we missed a part there? It is an actual tool that has to be run, after installing?
Since it's my friend who is having the issues and not me, we can only give you further feedback this evening, as he's at work right now.
My System SpecsSystem Spec
04 Aug 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No - the 'Update' is the tool

Simply run the tool/update again, and thn post the C:\Windows\Logs\CBS\CheckSUR.log and CheckSUR.Persist.log files.
My System SpecsSystem Spec
04 Aug 2015   #9
Tho1528

Windows 7 Home Premium 64bit
 
 

He didn't have time to use your to8aa.zip yet, sorry for that. He did run the SUR tool again and gave me the logs of it.


Attached Files
File Type: log CheckSUR.log (1.2 KB, 1 views)
File Type: log CheckSUR.persist.log (1.2 KB, 0 views)
My System SpecsSystem Spec
04 Aug 2015   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CheckSUR results show this...
Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-07-30 18:45

Checking Windows Servicing PackagesChecking Package Manifests and Catalogs
(w)	CBS Catalog Expired	0x800B0101	servicing\Packages\Package_2_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat		
(w)	CBS Catalog Expired	0x800B0101	servicing\Packages\Package_3_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat		
(w)	CBS Catalog Expired	0x800B0101	servicing\Packages\Package_for_KB2731847_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat		

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(w)	CSI Catalog Expired	0x800B0101	winsxs\Catalogs\5ecdd16d7678267e96a8c15964d5ca11bcf7f6f5cd1bd7bf28103ffbea31d9c1.cat	ccb3aa159d2..53a473e1121_31bf3856ad364e35_6.1.7601.22044_eb09bf772e4bea12	
(w)	CSI Catalog Expired	0x800B0101	winsxs\Catalogs\f1c7c5a3cc1162153614fe17164933ea85a923dd79b8906ba59f851dc570675f.cat	01800be40f3..2c39cffa780_31bf3856ad364e35_6.1.7601.22044_eb01e5b08795f850	

Summary:
Seconds executed: 460
 No errors detected
  CSI Catalog Expired Total count: 2
  CBS Catalog Expired Total count: 3

- this implies that the chances are that no updates have been installed for at least 2 years

I'll post some instructions to correct these errors when I can get to them - hopefully tomorrow.
My System SpecsSystem Spec
Reply

 Windows Update error 8024402C




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Update Error code 8024402C
Hi, I have tried every possible solution including scanning system using nod32, disabling firewall, adding trusted sites, checking host file, checking proxy, microsoft fix it service, and resetting windows update components; but it doesn't work. Can anybody help me? Thank you very much.
Windows Updates & Activation
8024402C Windows Check for Update error
i already install SURT , when i try check for update always appear error, here's the pic ... http://i48.tinypic.com/6f5soh.jpg and here's the log ... Thanks :)
Windows Updates & Activation
Instant Windows Update error 8024402C
Hello. It appears I'm unable to update my Windows Home Premium 64bit. It's a problem I've had for a long time, and stupidly enough, forgot about. I just recently noticed again that my pc never has Windows Updates, and when I tried to click the Windows Update button, I get: Windows Update...
Windows Updates & Activation
windows 7 update error 8024402C
Everytime wen I try to update I get this error and cant update. Help me please.....
Windows Updates & Activation
8024402C Windows Update error
I've followed all of the online Microsoft recommendations and nothing seems to have fixed the issue - the hot fx tools seemed to fix something but once ran again they fixed something different? Been having the problems since getting the computer in October 2012. No issues with SURT installed...
Windows Updates & Activation
Windows wont update error-8024402C
hello guys I'm new here I found this forum while searching on how to fix my Window 7 Professional x64 bit, because it wont update and gives an error code 8024402C I've already tried disabling my windows firewall and AV and still wont update I've tried different kinds of stuffs I found on the...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:00.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App