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Windows 7: Windows update error 80070308

09 Aug 2015   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - must have missed it
There's no problems in the CheckSUR - which is likely to mean that the problem is a severe one


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.


My System SpecsSystem Spec
.
09 Aug 2015   #12
Milan740

Windows 7 64 bit home premium
 
 

Hi,

The file is 44 GB and I cannot copy this file to my desktop. It gives me the message:

The action can't be completed because the file is open in System
Close file and try again
My System SpecsSystem Spec
09 Aug 2015   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Boot to Safe Mode, and do the Copy there - this prevents it being opened.
My System SpecsSystem Spec
.

09 Aug 2015   #14
Milan740

Windows 7 64 bit home premium
 
 

Thank you. Following is the link as requested:

https://onedrive.live.com/redir?resi...int=file%2czip
My System SpecsSystem Spec
09 Aug 2015   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I'm by no means certain this will do anything useful- but it's worth trying...

I've uploaded a file - m74aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

Code:
IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\m74aa\COMPONENTS" C:\Windows\System32\config
 
.
If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
09 Aug 2015   #16
Milan740

Windows 7 64 bit home premium
 
 

While running the following command:

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1

I got a message as follows:
The process cannot access the file because it is being used by another process
My System SpecsSystem Spec
10 Aug 2015   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Reboot to Safe Mode and do the substitution there.
My System SpecsSystem Spec
11 Aug 2015   #18
Milan740

Windows 7 64 bit home premium
 
 

Before I do this, I had some questions:

1) I can only boot in SAFE MODE WITH NETWORKING. This allows me to access the internet through my wireless connection. Will I be able to do the substitution in this mode?

2) The Checksur scan you are referring to is the windows standalone package that I downloaded right?
windows6.1-kb3035583-x64_d6308e28c41fcbd15695343d83709ed1c4bf5812

3) The Checksur file is in the CBS directory?

Thanks.
My System SpecsSystem Spec
11 Aug 2015   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Answers -
1) yes, you should be able to
2) No - CheckSUR is KB947821 - which you have also downloaded.
3) Yes
My System SpecsSystem Spec
11 Aug 2015   #20
Milan740

Windows 7 64 bit home premium
 
 

All commands ran fine. I ran KB947821 and it came back with the update is not applicable to your computer.

I know before I ran KB3035583. Shall I run this instead and post the CheckSur file?
My System SpecsSystem Spec
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 Windows update error 80070308




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